Dispute Resolution
Program for Verizon
Wireless Customers
This
program supports Verizon Wireless customers who need arbitration
services for a dispute with Verizon Wireless of
$10,000 or less. Before a customer can request arbitration, they
must provide Verizon Wireless with written notice at least 30
days before arbitration is requested.
Guidelines & Procedures
Before you request arbitration from our program, submit written notice to Verizon Wireless at noticeofdispute@verizonwireless.com at least 30 days in advance of your request for arbitration. You can also use that email address to try and settle your dispute directly with a Verizon Wireless customer service representative if you haven’t tried that already.
If you have given proper notice and are ready to begin arbitration, contact us at 1-800-246-2808 (option #1) to get started, or submit the Arbitration Request Form.