File a ComplaintHaving problems with your vehicle that involves a defect(s) in vehicle’s materials or workmanship? Let BBB AUTO LINE help you resolve your dispute without a lawyer and at no cost to you. You’ll need: the car owner’s (or lessee's) name and address, the vehicle identification number (VIN), a description of the problem, the current mileage, as well as the make, model, year of the vehicle, and resolution sought.
ServicesBBB AUTO LINE offers dispute resolution services for disputes about an auto warranty, certified pre-owned/extended service plans, and court-mandated class action settlements.
Do you need to file a complaint?
Are you having problems with your auto warranty? Let BBB AUTO LINE help you resolve your warranty dispute without a lawyer and at no cost to you.
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Guidelines & Procedures
Over the last 40 years, BBB AUTO LINE has become a trusted asset for both consumers and manufacturers. As the largest and longest-running vehicle dispute resolution program in the United States, BBB AUTO LINE’s experience will drive its future course. Together, automakers and BBB AUTO LINE will keep paving the way to make neutral, mutually trusted, out-of-court resolution solutions accessible to consumers.
At BBB AUTO LINE, we help consumers and manufacturers settle vehicle warranty disputes without the need for an attorney. This dispute resolution program is free of charge to the vehicle owners or lessees of participating manufacturers. Some manufacturers participate nationally, and others only in specific states.