Your eligibility for the BBB AUTO LINE program can depend on a number of factors. If you are unsure about your eligibility status, the BBB AUTO LINE team can help.
Your vehicle's manufacturer must participate in the BBB AUTO LINE program.
Your vehicle must be covered under the manufacturer's warranty.
There may be relevant laws in your state that affect your eligibility.
The type of problem you are having must be covered under the warranty.
What is the lemon law?
If your vehicle is under warranty, lemon laws require your vehicle manufacturer to repair your vehicle and, if they cannot do so after a reasonable number of attempts, they must either replace or refund your vehicle. There is a federal lemon law, known as the Magnuson-Moss Warranty Act (“Mag-Moss”), as well as state lemon laws to protect consumers from getting stuck with “lemons.”
Frequently Asked Questions
Read more Frequently Asked Questions
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BBB AUTO LINE is free of charge to the vehicle owners or lessees of participating manufacturers. Some manufacturers participate nationally, and others only in specific states.
A few of our National Partners
The BBB AUTO LINE dispute resolution process is efficient and free for vehicle owners of participating manufacturers.
- If you are experiencing a problem with your vehicle that is covered by your car's warranty, complete the form on this page (below) to file a claim with BBB AUTO LINE.
- Once you file your claim, it will be handled by a BBB AUTO LINE specialist who will work with you to ensure you understand each step of the dispute resolution process.
- If your claim is eligible, a BBB AUTO LINE Dispute Resolution Specialist will work with you and your manufacturer to find a solution that you and the manufacturer can agree upon.
- If no mutually agreeable solution can be found, the BBB AUTO LINE team will help you begin the process of arbitration.
File a Claim
Let BBB AUTO LINE help you resolve your warranty dispute without a lawyer and at no cost to you.
Please gather the following information:
Owner’s (or Lessee's) name and address
Vehicle identification number (VIN)
Make, model, and year
Description of the problem