Do you have a vehicle warranty issue that you have been unable to resolve with your dealer?
Ford is a participant in the BBB AUTO LINE program, providing Ford vehicle owners or lessees with free vehicle warranty and lemon law dispute resolution services without the need for an attorney.
Ford is a National Participant in BBB AUTO LINE.
This means that certain vehicle warranty and lemon law disputes are accepted from all U.S. states. This is one factor in your eligibility for a BBB AUTO LINE claim. Your full eligibility for the BBB AUTO LINE program can depend on a number of factors.
The Ford Program Summary describes the types of claims that the manufacturer has agreed to arbitrate through the BBB AUTO LINE program.
Ford Extended Service
This program assists in the resolution of disputes arising under a Ford Extended Service Plan, Maintenance Plan, or Extended Service Contract.
Lemon Laws by State
Though lemon laws differ state-by-state, they require manufacturers to repair, replace, or refund a vehicle with defects covered under warranty.
Frequently Asked Questions
Ford customer service: