BBB National Programs Blog

The FTC’s new Click-to-Cancel rule will likely guide businesses on offering subscriptions in ways that foster consumer trust. This rule is not just about canceling subscriptions; it impacts every stage of the subscription relationship between businesses and consumers. Read my top takeaways.

As U.S.-based companies expand operations, understanding and complying with privacy laws becomes essential. Given the variation of privacy laws across different states and the globe, it is crucial for U.S. companies to stay informed.

While most vehicles perform as promised, it’s crucial to be prepared if you find yourself with a potential “lemon” on your hands. Ohio’s Lemon Law protects consumers’ new vehicle investments against manufacturing defects that won’t go away. This law empowers consumers with rights and options when their vehicles spend more time in the repair shop than on the road.

If you missed NAD 2024: Charting the Global Future of Ad Law last month, here is a glimpse of the discussions from the NAD team, leading advertising law lawyers, academics, regulators, and experts from around the world.

In its landmark decision in Relentless Inc. v. U.S. Department of Commerce and Loper Bright Enterprises v. Raimondo, the U.S. Supreme Court has fundamentally reshaped the landscape of regulatory governance in the U.S. And in the wake of the ruling, the implications for industry self-regulation loom large.

While most cars run smoothly off the lot, it’s important to understand your rights if you find yourself with a potential “lemon” parked in your driveway. New Jersey's Lemon Law protects consumers of new vehicles from persistent defects.

The U.S. Supreme Court decision, Loper Bright Enterprises v. Raimondo, marked a pivotal shift in administrative law by overturning the Chevron deference doctrine and will have a long-term impact. The ruling also presents a unique opportunity for industries to fill regulatory gaps in a manner that enhances consumer trust.

Recognizing the shared challenges society and marketers are facing while reckoning with declining levels of trust, advertising standards authorities are uniting to help ensure responsible marketing across all media channels through the new ICAS Global Think Tank, creating a space for academic, business, and policy leaders to engage in candid discussion, research, and collaboration on the biggest challenges facing the advertising industry.

Industry self-regulation is a crucial yet under-utilized and often overlooked tool for solving complex modern business challenges. The Center for Industry Self-Regulation (CISR) aims to change that and fill a significant gap in current higher education.

Environmentalist Jay Westerveld first popularized the term “greenwashing” in 1986. As the term has morphed over time, it has spawned derivatives ranging from “AI washing” to “carewashing” to “healthwashing.” These terms serve to expose deceptive practices and encourage responsible behavior.