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Where businesses turn to enhance consumer trust and consumers are heard.

BBB National Programs is where companies, industry experts, and trade associations work together within a self-regulatory environment to address issues of national and global importance, and to foster industry best practices in truth-in-advertising, child-directed marketing, data privacy, and dispute resolution.

In light of the (COVID-19) pandemic, BBB National Programs has moved to remote work and remains operational. For more information, see our Coronavirus Updates & Resources webpage.

Advertising

Promoting responsible advertising through self-regulation, monitoring, and dispute resolution. Explore programs

Privacy

Helping businesses navigate privacy issues through self-regulation, monitoring, and safe harbors. Explore programs

Dispute Resolution

Providing solutions and support for dispute resolution programs and compliance needs. Explore programs

Emerging

Developing innovative programs to address business needs in an evolving marketplace. Explore programs

Home to leading independent programs.

We offer a variety of independent, third-party programs to guide, aid, and address issues of business ethics, advertising, data privacy, and dispute resolution.

Latest Announcements

DSSRC Administrative Closure #66

DSSRC contacted a direct selling company about three social media posts disseminated by salesforce members regarding business opportunities during the pandemic. The social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace.

DSSRC Administrative Closure #65

DSSRC contacted a direct selling company about three business opportunity posts disseminated by salesforce members. The social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace.

DSSRC Administrative Closure #64

DSSRC contacted a direct selling company about three social media post disseminated by salesforce members. The social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concern that the social media posts conveyed unsubstantiated product health and wellness benefit claims related to the current...

NAD Finds Tide purclean’s Website “Plant-Based” Claims Supported But Label Claims Should be Modified; P&G to Appeal “4x Cleaning Power” Finding

The National Advertising Division (NAD) of BBB National Programs determined that The Procter & Gamble Company (P&G) properly supported “plant-based” claims on its website for its 75% plant-based laundry detergent,...

See all announcements in the Newsroom

Upcoming Events

CARU Conference: Virtual Series

Safety by Design: Protecting Users of Innovative Mobile Apps: Learn why going beyond the low bar of age-gating is good for business. Get insight into how Snapchat built its review process as well as b ...

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Aug 18, 2020 Virtual

Privacy Collective Roundtable

PrivacyCollective is a community of privacy experts coming together to discuss novel topics in the evolving privacy landscape, identify specific risks and unfolding uncertainties, share insights and t ...

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Aug 20, 2020 Virtual

CARU Conference: Virtual Series

COPPA-ly Ever After: Once upon a time (20 years ago), the Children’s Online Privacy Protection Act (COPPA) was born. Gain insight from an original author of COPPA as well as Ms. Cohen who will be invo ...

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Sep 22, 2020 Virtual

NAD 2020 Conference

The NAD 2020 Annual Conference convenes adlaw experts from across the country to share practical advice on the day-to-day challenges of a competitive environment and look to the future as they dissect ...

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Oct 05, 2020 Virtual