Arbitration Rules & Request Form
Through this program, customer disputes may be resolved by mediation resulting in a mutual resolution between both parties or through non-binding arbitration.
To initiate this arbitration process for your dispute:
- Read through the Overview and Rules document
- Submit a completed Arbitration Request Form (submit by following instructions on form)
- Pay $50 case filing fee (by check, made payable to BBB National Programs) Please note the claim will not be started until the $50 filing fee is received in our office.
Case filing fee payments should be mailed to:
BBB National Programs
ATTN: ESP/ESC Dispute Resolution
1676 International Drive, Suite 550
McLean, VA 22102
BBB National Programs will make every effort to have the dispute resolved within 60 days from the date we receive your customer claim form and filing fee payment. If we determine that your dispute cannot reasonably fall within the dispute resolution and arbitration provision of the applicable contract, your filing fee will be returned.