Dispute Resolution
Program for Volkswagen
Car-Net & Audi Connect
BBB National Programs is a non-profit organization providing independent and impartial dispute resolution services to resolve disputes between a business and its customers.
On this page you will find information for filing claims for Volkswagen Car-Net and Audi Connect. For lemon law and vehicle warranty claims, visit bbbautoline.org.
Volkswagen Car-Net Dispute Resolution
The Volkswagen Car-Net Terms of Service require that customers arbitrate disputes arising out of or relating to (1) the Terms or Service or (2) any product or service provided under or in connection with the Terms of Service. BBB National Programs provides arbitration for these disputes under the attached rules (BBB National Programs Binding Arbitration Rules for Volkswagen Car-Net Disputes).
Please note that customers also have the option of filing a small claims court action instead of arbitration for claims that fall within the jurisdiction of a small claims court.
Please read the arbitration rules before filing a request for arbitration. You can reach BBB National Programs by calling 1.800.246.2808.
All documents, correspondence, notices and requests for records should be sent to BBB National Programs, Inc. at 1676 International Dr, Ste 550, McLean, VA 22102. Documents and case-related information also may be faxed to BBB National Programs at 703-247-9700. Please include your case number on all documents submitted.
Audi Connect Dispute Resolution
The Audi Connect Terms of Service require that customers arbitrate disputes arising out of or relating to (1) the Terms or Service or (2) any product or service provided under or in connection with the Terms of Service. BBB National Programs provides arbitration for these disputes under the attached rules (BBB National Programs Binding Arbitration Rules for Audi Connect Disputes).
Please read the arbitration rules before filing a request for arbitration. You can reach BBB National Programs at any time by calling 1.800.246.2808.
All documents, correspondence, notices, and requests for records should be sent to BBB National Programs, Inc. at 1676 International Dr, Ste 550, McLean, VA 22102. Documents and case-related information also may be faxed to BBB National Programs at 703-247-9700. Please include your case number on all documents submitted.