BBB AUTO LINE is one of the largest and longest-running dispute resolution programs in the United States. We help consumers and businesses resolve vehicle warranty, lemon law, and class action disputes in a hassle-free, timely, and cost-effective manner.

Program Impact

Most claims result in mediated settlement agreements. Our well-trained and dedicated dispute resolution staff facilitate mediation in a neutral and efficient manner. While the program strongly encourages settlement of claims through mediation, the settlement process is voluntary. If you elect to proceed to arbitration (if eligible), there are more than 700 skilled arbitrators available to preside over the hearing. Our fair and impartial process helps businesses and consumers maintain their relationship and avoid litigation.



File a Complaint

Having problems with your vehicle that involves a defect(s) in vehicle’s materials or workmanship? Let BBB AUTO LINE help you resolve your dispute without a lawyer and at no cost to you. You’ll need: the car owner’s (or lessee's) name and address, the vehicle identification number (VIN), a description of the problem, the current mileage, as well as the make, model, year of the vehicle, and resolution sought.


BBB AUTO LINE offers dispute resolution services for disputes about an auto warranty, certified pre-owned/extended service plans, and court-mandated class action settlements.

Do you need to file a complaint?

Are you having problems with your auto warranty?  Let BBB AUTO LINE help you resolve your warranty dispute without a lawyer and at no cost to you.

Please gather the following information:
  • Owner’s (or Lessee's) name and address
  • Vehicle identification number (VIN)
  • Make, model and year
  • Description of the problem
  • Current mileage

    File a Complaint




    Guidelines & Procedures

    Administered both by BBB National Programs and local BBB’s across the country, BBB AUTO LINE has resolved more than two million disputes in a fair, neutral, and impartial process.  


    Over the last 40 years, BBB AUTO LINE has become a trusted asset for both consumers and manufacturers. As the largest and longest-running vehicle dispute resolution program in the United States, BBB AUTO LINE’s experience will drive its future course. Together, automakers and BBB AUTO LINE will keep paving the way to make neutral, mutually trusted, out-of-court resolution solutions accessible to consumers.


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    Participating Manufacturers

    At BBB AUTO LINE, we help consumers and manufacturers settle vehicle warranty disputes without the need for an attorney. This dispute resolution program is free of charge to the vehicle owners or lessees of participating manufacturers. Some manufacturers participate nationally, and others only in specific states.

    Frequently Asked Questions





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