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BBB AUTO LINE® 

BBB AUTO LINE is one of the largest and longest-running dispute resolution programs in the United States. We help consumers and businesses resolve vehicle warranty, lemon law, and class action disputes in a hassle-free, timely, and cost-effective manner.

Program Impact

The majority of claims result in mediate settlement agreements. Our well-trained and dedicated dispute resolution staff facilitate mediation in a neutral and efficient manner. While the program strongly encourages settlement of claims through mediation, the settlement process is voluntary. If you elect to proceed to arbitration (if eligible), there are more than 700 skilled arbitrators available to preside over the hearing. Our fair and impartial process helps businesses and consumers maintain their relationship and avoid litigation.

File a Complaint

Having problems with your vehicle that involves a defect(s) in vehicle’s materials or workmanship? Let BBB AUTO LINE help you resolve your dispute without a lawyer for free. You’ll need: the car owner’s name and address, the vehicle identification number (VIN), a description of the problem, the current mileage, as well as the make, model, year of the car, and resolution sought.

Services

BBB AUTO LINE offers dispute resolution services for disputes about an auto warranty, certified pre-owned/extended service plans, and court-mandated class action settlements.

Do you need to file a complaint?

 

Are you having problems with your auto warranty?  Let BBB AUTO LINE help you resolve your warranty dispute without a lawyer for free.

 
Please gather the following information:
  • Owner’s name and address
  • Vehicle identification number (VIN)
  • Make, model and year
  • Description of the problem
  • Current mileage
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    File a Complaint

     

     

     

    Guidelines & Procedures


    Administered both by BBB National Programs and local BBB’s across the country, BBB AUTO LINE has resolved more than two million disputes in a fair, neutral, impartial process.  

    Supporters/Partners

    STATE-BY-STATE 

    Aston Martin (CA) 


    BMW  (AR, CA, GA, KY, IA, ID, MA, MD, MN, PA, VA) 


    Ferrari  (CA, FL) 


    Maserati  (CA, FL, MN) 


    Mini Cooper  (AR, CA, GA, KY, IA, ID, MA, MD, MN, PA, VA) 


    Mercedes-Benz  (AR, CA, KY, MN) 


    Rolls Royce  (AR, CA, GA, KY, IA, ID, MA, MD, MN, PA, VA) 


    Subaru  (AR, CA, IL, KY, MN, OH, OR, WI) 


    Volvo  (AR, ID, KY, MN) 


    Winnebago  (KY) 

     

     

     

    Frequently Asked Questions

     

     

     

     

    Contact Us

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