Most claims result in mediated settlement agreements. Our well-trained and dedicated dispute resolution staff facilitate mediation in a neutral and efficient manner. While the program strongly encourages settlement of claims through mediation, the settlement process is voluntary. If you elect to proceed to arbitration (if eligible), there are more than 700 skilled arbitrators available to preside over the hearing. Our fair and impartial process helps businesses and consumers maintain their relationship and avoid litigation.
File a ComplaintHaving problems with your vehicle that involves a defect(s) in the vehicle’s materials or workmanship? Let BBB AUTO LINE help you resolve your dispute without a lawyer and at no cost to you.
ServicesBBB AUTO LINE offers dispute resolution services for disputes about an auto warranty, certified pre-owned/extended service plans, and court-mandated class action settlements.
A Few of our Participants
At BBB AUTO LINE, we help consumers and manufacturers settle vehicle warranty disputes without the need for an attorney. This dispute resolution program is free of charge to the vehicle owners or lessees of participating manufacturers. Some manufacturers participate nationally, and others only in specific states.
A few of our National Partners
Guidelines & Procedures
Administered both by BBB National Programs and local BBB’s across the country, BBB AUTO LINE has resolved more than two million disputes in a fair, neutral, and impartial process.
Over the last 40 years, BBB AUTO LINE has become a trusted asset for both consumers and manufacturers. As the largest and longest-running vehicle dispute resolution program in the United States, BBB AUTO LINE’s experience will drive its future course. Together, automakers and BBB AUTO LINE will keep paving the way to make neutral, mutually trusted, out-of-court resolution solutions accessible to consumers.