Volkswagen is a national participant in BBB AUTO LINE’s vehicle warranty and lemon law dispute resolution program. Volkswagen partners with BBB National Programs to provide consumers with a fair, neutral, and transparent path to resolve warranty disputes.

Do you have a vehicle warranty issue that you have been unable to resolve with your dealer?


Volkswagen is a participant in the BBB AUTO LINE program, providing Volkswagen vehicle owners or lessees with free vehicle warranty and lemon law dispute resolution services without the need for an attorney.


Volkswagen is a National Participant in BBB AUTO LINE.

This means that certain vehicle warranty and lemon law disputes are accepted from all U.S. states. This is one factor in your eligibility for a BBB AUTO LINE claim. Your full eligibility for the BBB AUTO LINE program can depend on a number of factors. 


The Volkswagen Program Summary describes the types of claims that the manufacturer has agreed to arbitrate through the BBB AUTO LINE program. 









Dispute Resolution Program for Volkswagen Car-Net

This program assists in the resolution of disputes arising under Volkswagen Car-Net and Audi Connect Terms of Service. 





Lemon Laws by State

Though lemon laws differ state-by-state, they require manufacturers to repair, replace, or refund a vehicle with defects covered under warranty. 


State Lemon Laws




Frequently Asked Questions








Volkswagen customer service: