CFBAI_ProgramBackgrounds_4-28-2020

For Consumers: BBB National Programs Dispute Resolution Process

Welcome to the BBB National Programs consumer complaint system. BBB National Programs, a non-profit organization based in the United States, helps individual consumers resolve privacy complaints under the Data Privacy Framework Program.

 

If you are an individual in the European Union, the United Kingdom, Switzerland, or other participating countries with a privacy complaint against a participating U.S. business, you may submit the complaint to our program. Our process is free of charge for individual consumers.

How to File a Complaint

 

Step 1: Contact the business at the address listed in its privacy policy.

Step 2: Await a reply. The business must respond within 45 days.

Step 3: File your complaint with BBB National Programs.

Step 4: Engage in our dispute resolution process as we work to resolve your complaint with the business.

Step 5: If issues remain, you may have additional redress options.

 

BBB National Programs will review all eligible complaints and help you and the participating business reach a resolution as described in our program’s Rules. A Participating Business must comply with BBB National Programs' final determination of any dispute. However, our process is non-binding on the consumer, which means that using our dispute resolution process will not affect your legal rights as an individual. 

Is your complaint eligible for resolution?

Your complaint must concern personal data about you that was collected in a covered country and received in the United States by a Participating Business.

 

1. Eligible individual.

Your complaint concerns personal data about you (or your child under 13 years old).

 

2. Covered country.

Your personal data was collected in one of the following countries:

European Union 

Austria 

Belgium 

Bulgaria 

Croatia 

Cyprus 

Republic 

Denmark 

Estonia 

Finland 

France 

Germany 

Greece 

Hungary 

Ireland 

Italy 

Latvia 

Lithuania 

Luxembourg 

Malta 

Netherlands 

Poland 

Portugal 

Romania 

Slovakia 

Slovenia 

Spain 

Sweden 

 

European Economic Area 

Iceland 

Liechtenstein 

Norway 

The United Kingdom 

Switzerland

3. Participating business.

Your personal data was received in the United States by a U.S. organization that is both:

 

a. Self-certified under the Data Privacy Framework Program, and


b. A Participating Business with BBB National Programs (you may search our list of current participants when you file your complaint).

 

4. Complaint or inquiry.

Your complaint must allege a violation of the Data Privacy Framework Principles by the Participating Business or assert your rights under the Principles in relation to your personal data.

 

Please reach out to the U.S. business via the contact information listed on its privacy policy before filing your complaint with BBB National Programs. The business has 45 days to respond to your inquiry.