DSSRC Administrative Closure #195

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding two social media posts (i.e., one YouTube video and one Facebook post). DSSRC was concerned that post communicated the message that the Company’s products can help protect against COVID-19. The posts were identified by DSSRC pursuant to its ongoing, independent monitoring of the direct selling industry.

The Company promptly responded to DSSRC’s notice of inquiry and immediately contacted the individuals involved in order to remove non-compliant claims. The Company also publicly replied to the posts in question indicating that such content contains misleading or false statements and is not compliance with the Company’s Terms of Use. Both posts have been removed from circulation and the Company informed DSSRC that it has taken actions in accordance with its internal policies and procedures to discipline and suspend the account of the salesforce member responsible for the posts. Additionally, the Company sent a reminder to their salesforce members that any COVID-19 related claims cannot be associated with the Company or its products.

Based on the Company’s good faith actions to address DSSRC’s concerns, DSSRC administratively closed this inquiry.

(closed on 9/13/2021)