Dispute Resolution Initiatives

Success in neutral, impartial mediation and arbitration for nearly 40 years

Our decades of experience developing and administering customized, independent dispute resolution programs allow us to meet the needs of businesses and consumers. We work with businesses to develop customized mediation and arbitration programs to provide resolutions for business consumer disputes.

Our fair, neutral, and impartial dispute resolution services provide businesses and consumers with due process. Our rules and procedures are straightforward and written in plain language. Our data portals are confidential and secure. Our process is voluntary with a focus on conciliation. Our Dispute Resolution Programs are where consumers experience accessible, respectful, and speedy recourse.

For many of our dispute resolution programs, businesses and consumers participate without counsel.

How We Can Help

File or Manage a Case

Secure online portals allow businesses and consumers to file and access case documents easily and communicate with dispute resolution specialists seamlessly.

Mediation Services

As the first step in an arbitration process, or a freestanding service offering, mediation is available in-person or virtually, via telephone or videoconferencing.

Arbitration Services

Customized arbitration programs are tailored to address industry or business needs, setting parameters around eligibility, available remedies, and regulatory requirements.

Class Action Settlements

Providing businesses and consumers a means to resolve disputes arising from class action settlements, such as over awarded remedies or a claim denial.