Center for Industry

BBB National Programs’ Center for Industry Self-Regulation (CISR), a 501(c)(3) non-profit, was created to harness the historic power of self-regulation, also called soft law, in the United States in order to empower business accountability. CISR is dedicated to education and research that supports responsible business leaders developing fair, future-proof best practices, and to the education of the general public on the conditions necessary for industry self-regulation.

Harnessing the Power of Self-Regulation to Empower Business Accountability

For Funders

Our research explores how to solve collective challenges in the business community, calling on decades of experience operating independent self-regulatory and co-regulatory programs.



For Business

Learn about the challenges facing your industry to help identify opportunities for new best practices that will enhance the trust and respect of consumers, partners, and regulators.




In the Incubator


TeenAge Privacy Program (TAPP)

The TAPP Incubator project has designed safeguards for the personal data of teens, building a bridge between privacy protections for children and adults that can serve as a global model. The TAPP Roadmap is an operational framework designed to help companies develop digital products and services that consider and respond to the heightened potential of risks and harms to teenage consumers and to ensure that businesses collect and manage teen data responsibly. Get the Roadmap

AI in Hiring and Recruiting

In the recruiting and hiring process, where algorithms increasingly provide an aid to human decision making, how can we combine important technological innovation with a proactive approach to employment law regulations and future-proof standards? The AI Incubator project has developed the Principles and Protocols for Trustworthy AI in Recruiting and Hiring, a global baseline standard for the use of AI applications in recruitment and hiring providing practical and actionable guidance for employers and vendors seeking to leverage AI technology responsibly and equitably. Learn More

Emerging Areas of Interest

Connected Vehicles: As cars become smarter and more interconnected, do the rules of the road need to change? How do we anticipate the new normal of safety, security, and data protection, while ensuring that businesses remain on a level playing field and consumers are heard?

The Metaverse: The rules of the road for the metaverse, which is being hailed as the next big technological revolution, are still being written. How can we ensure consumers are protected while encouraging innovation as businesses explore this next digital frontier?
Get Involved






CISR focuses on research that addresses industry-wide challenges to develop fair, future-proof best practices.








Comment to NTIA on Youth Mental Health, Safety, and Privacy Online

BBB National Programs responded to the NTIA request for comment to gather feedback on protecting minors’ mental health, safety, and privacy online.
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Monetization: The Privacy Risks and Rewards of In-App Purchases and IBA

Every day, teens download apps for free on the Google Play and Apple App Stores and, in doing so, participate in a hidden advertising ecosystem that collects data from them. In-app purchase options and behavioral advertising further complicate things. Though these monetization models have caused the mobile app economy to flourish, they sometimes come at the cost of user privacy.
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Injunction Junction: NetChoice v. Bonta and Securing the Future of Teen Online Privacy and Safety

While the AADC injunction is not the final word on the constitutionality of California’s approach to regulating online harms, the injunction—and the reasoning that underlies the district court’s decision—raises important questions and creates an entry point to establish a robust minimum bar of protections for teens.
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Developing Principles and Protocols for Recruiting and Hiring with AI

Employing AI in the recruiting and hiring process voluntarily, under the auspices of independent industry self-regulation, is often far preferable to being forced to do so under a regime of top-down government regulation.
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Justin Connor Named Executive Director for The Center for Industry Self-Regulation, a Foundation Created by BBB National Programs

For Immediate Release
Contact: Abby Hills, Director of Communications, BBB National Programs

McLean, VA – May 17, 2022 – Recognizing a timely opportunity to promote and grow the next generation of independent industry self-regulation programs, The Center for Industry Self-Regulation today named Justin Connor as its inaugural Executive Director. The announcement was made by Eric D. Reicin, President and CEO, BBB National Programs, the non-profit organization that is the leading operator of industry self-regulation programs in the U.S. 

Connor, a business leader with twenty-five years’ legal and regulatory experience in private practice, government, and with leading global organizations, will collaborate with industries to incubate new self-regulation initiatives, lead research to address emerging industry challenges, and accelerate efforts to educate the public about the benefits of industry self-regulation.  

Before joining the 501(c)(3) foundation, which was formed by BBB National Programs in 2020, Connor directed two key programs at the Association of Corporate Counsel (ACC), one focused on chief legal officers and the other working with large corporate legal teams.  

“Justin Connor made his mark at ACC by creating innovative executive programs that brought together a cross-section of leaders of corporate legal departments pursuing common goals,” said Reicin, who also serves as president and CEO of the foundation. “I am excited about what he is about to build at The Center for Industry Self-Regulation, where we are primed to leverage the pre-existing work of BBB National Programs to unleash the potential for independent industry self-regulation to play a key role in enhancing consumer trust in business.”

“I am thrilled about this opportunity to align with Eric Reicin and his talented team at BBB National Programs to help build and grow The Center for Industry Self-Regulation,” said Connor. “I am excited to lead the research and development of new independent self-regulatory programs, and to advance the work already underway in our CISR Self-Regulation Incubator, including our initiatives related to teenage privacy and the use of AI in recruiting and hiring.”

Prior to his role at ACC, Connor practiced law in-house for seven years, including executive experience advising a satellite communications operator and a mobile security company in Northern Virginia. His global background includes working in Dubai, UAE as the head of legal and regulatory affairs for a sovereign investor in telecommunications and private law practice with the largest law firm in the Gulf region.

Earlier in his career, Connor served as an attorney at the Federal Communications Commission (FCC) for almost six years on global M&A transactions, rulemakings, and inter-agency proceedings. In 2004, he was selected as a U.S. Fulbright fellow to teach law and research in Beirut, Lebanon. Before joining the FCC, Connor was an associate in antitrust litigation at Heller Ehrman White & McAuliffe, LLP in Washington DC. Before that, he taught law in Chisinau, Moldova as Visiting Professor with the Civic Education Project.


About CISR: The Center for Industry Self-Regulation (CISR), BBB National Programs’ 501(c)(3) non-profit foundation, was created to harness the power of independent, industry self-regulation to empower U.S. business accountability. CISR is dedicated to education and research that supports responsible business leaders developing fair, future-proof best practices, and to the education of the general public on the conditions necessary for industry self-regulation. To learn more, visit

About BBB National Programs: BBB National Programs is where businesses turn to enhance consumer trust and consumers are heard. The non-profit organization creates a fairer playing field for businesses and a better experience for consumers through the development and delivery of effective third-party accountability and dispute resolution programs. Embracing its role as an independent organization since the restructuring of the Council of Better Business Bureaus in June 2019, BBB National Programs today oversees more than a dozen leading national industry self-regulation programs, and continues to evolve its work and grow its impact by providing business guidance and fostering best practices in arenas such as advertising, child-directed marketing, dispute resolution, and privacy. To learn more, visit