Ahmad Akbari

Ahmad joins BBB National Programs after 25 years at Capital One, where he led teams through periods of growth, change, and new ways of serving customers. Most recently, as Senior Director of National Café Hospitality and Community Engagement, he oversaw 70 locations built around hospitality, customer experience, and community connection. He also negotiated a multiyear operating agreement worth millions of dollars and helped guide the portfolio through a major transition.

Before that, Ahmad built and led a national private banking relationship team that helped more than double the business. When Capital One changed its private banking model, he helped guide clients to other Capital One channels. He made clear communication, continuity, and care the priority throughout.

Earlier, Ahmad led more than 20 branches and 250 associates as a Market Executive in consumer and small business banking. Before that, he was Sales and Service Leader for DC, Maryland, and Virginia. His early experience also includes financial consulting.

Ahmad and his teams earned company and industry recognition for their work. He leads by listening first, bringing clarity to complex work, and building teams where people feel supported, challenged, and accountable.

Ahmad holds a bachelor's degree in finance and a master's degree in business management from the University of Maryland. Outside of work, he mentors others and helps students from underserved communities through the college financial aid process by leading FAFSA workshops.