BBB National Programs Archive
NAD Recommends Tempur-Pedic Modify, Discontinue Certain Advertising Claims Following Challenge by Serta
New York, NY – March 28, 2013 – The National Advertising Division has recommended that Tempur-Pedic Management, Inc., modify or discontinue certain advertising claims for the company’s premium memory foam mattresses.
NAD is an investigative unit of the advertising industry’s system of self-regulation. It is administered by the Council of Better Business Bureaus.
The claims at issue were challenged by Serta, Inc., a competing maker of mattresses, including gel-infused memory foam mattresses.
Serta challenged the advertiser’s claims that its beds “sleep cooler” than other mattresses and that its materials provide unparalleled cushioning and support compared to other memory foams, in particular Serta’s gel-infused memory foam. Serta also took issue with claims that Tempur-Pedic’s foam is more durable and more ‘proven’ than other foams and that traditional coil spring mattresses lose the ability to return to original shape.” These claims are made on the advertiser’s website, on retail point of purchase signage, in trade materials, and in national television commercials.
As support for its “sleep cooler” claims the advertiser submitted “Microclimatic Tests” performed by the Ergonomie Institut Munchen, an independent testing lab in Germany.
NAD noted in its decision that Tempur-Pedic “undertook a rigorous study to substantiate its advertising claims.” However, NAD determined that the testing was problematic in several respects. Following its review, NAD determined that the advertiser’s evidence was not sufficient to establish a reasonable basis for claims that its mattresses have been proven to sleep “cooler” than Serta’s. NAD recommended that the advertiser discontinue such claims, including “Cooler than the competition. Testing Proves Tempur-Pedic Beds Sleep Cooler than iComfort Beds,” and an associated bar graph with the explanatory claim “In independent tests designed to measure heat generated and retained during a seven-hour period, Ergonomie Institut München, a TUV approved lab, proved Tempur-Pedic beds sleep cooler than the competition.”
NAD recommended that the advertiser modify the phrase “unique ability to react continuously to your body’s unique shape, weight and temperature” to more clearly refer to the unique process by which Tempur material reacts to the body of a sleeping individual and avoid conveying the unsupported message that it is the only foam that has the ability to react to a sleeping individual’s shape, weight, and temperature.
NAD recommended that the claim “unparalleled cushioning and support for all night comfort” be discontinued, and that the claim, “No other mattress can match our TEMPUR material in delivering your best night’s sleep,” as it appeared in the context of the advertising at issue, be discontinued.
NAD recommended that the advertiser modify the claim “Other companies buy generic memory foam off the shelf … gel foam mattresses simply add gel either as a top layer or by infusing the memory foam with gel” to avoid conveying the unsupported message that the advertiser’s competitors all use inferior “generic” foam product in their mattresses.
NAD noted, as well, that the advertiser discontinued certain challenged claims, including claims related to “generic” memory foam, which NAD found necessary and proper, given that the advertiser chose not to provide NAD with substantiation for the claims. The advertiser said that its decision to withdraw such claims was premised solely on a balancing of the expense of defending the claims, against the benefit of making them.
Tempur-Pedic, in its advertiser’s statement, took issue with NAD’s findings, but said the company is a “strong supporter of the self-regulatory process and appreciated the opportunity to participate in the NAD process. Accordingly, Tempur-Pedic will take the NAD’s recommendations into account with respect to our future advertising.”