Global Privacy Division Complaint Portal
Eligible Complaints
BBB National Programs’ Global Privacy Division handles complaints alleging that a Participating Business has failed to comply with one or more of the Program Requirements in relation to the personal data of an individual processed within the scope of the Participating Business’ privacy certification for one of the following Frameworks:
- EU-U.S. Data Privacy Framework (DPF)
- Cross Border Privacy Rules (CBPR)
- Privacy Recognition for Processors (PRP)
- Vendor Privacy Program (VPP)
If you have a privacy complaint about a participating business, you may submit it to BBB National Programs. Our process is free of charge for individual consumers.
Filing Your Complaint
How it Works
BBB National Programs will review all eligible complaints and help you and the participating business reach a resolution. A participating business must comply with BBB National Programs’ final determination of any dispute. However, our process is non-binding on the consumer, which means that using our dispute resolution process will not affect your legal rights as an individual.
Is your privacy complaint or inquiry eligible?
1. Eligible Individual: Your complaint concerns personal data about you (or your child under 13 years old).
2. Participating business: Your personal data was processed by an organization that participates in a BBB National Programs’ certification program. See Participating Businesses.
Learn more about EU-U.S. DPF Program eligibility.
3. Contact the business first: Before filing a complaint or inquiry with our program, you must have made a prior attempt to reach out to the participating business via the contact information listed on its privacy policy.
Before You File
BBB National Programs is a U.S. non-profit organization. Our handling of your complaint will require the processing of your personal data within the United States and will be governed by U.S. law. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
By completing and submitting the complaint form on the following pages, you authorize BBB National Programs to process your personal data provided by you or by the Participating Business in accordance with the relevant Procedure Rules. You also authorize BBB National Programs to share your complaint and personal information with the Participating Business and with translators, as needed, for purposes of resolving the complaint.
BBB National Programs will handle your personal data in accordance with its Privacy Policy.