Top 10 Reasons to Resolve Lemon Law Disputes with BBB AUTO LINE

Aug 9, 2022 by Juan Herrera, Vice President, Dispute Resolution Programs, BBB National Programs

If your vehicle is still under warranty and you have an issue that the dealership has been unable to resolve, you may be able to reach a resolution directly with the manufacturer – at no cost to you - through BBB AUTO LINE. Many automobile manufacturers provide consumers with an out-of-court dispute resolution process by participating in BBB AUTO LINE, part of BBB National Programs.   

BBB AUTO LINE, this year celebrating its 40th anniversary, offers a cost-free way to resolve lemon law and vehicle warranty disputes between participating automotive manufacturers and consumers. Since its inception, BBB AUTO LINE has resolved more than two million disputes.  

To mark our milestone anniversary, we have assembled a list of ten ways BBB AUTO LINE provides optimal resolution solutions.  

Here is what you “auto” know about BBB AUTO LINE:  

  1. It’s free. If your manufacturer participates in the program, which most of the world’s automakers do, this dispute resolution option is available to you free of charge.   
  2. You don’t need a lawyer. Our team of dispute resolution specialists will work with you hand-in-hand through the dispute resolution process, including negotiations, mediation and, if it comes to it, arbitration, until your case is resolved in a fair, expeditious manner.
  3. No need to go to court. BBB AUTO LINE has a 40-year history of helping consumers’ voices be heard without having to go to court. Our dispute resolution process provides direct dialogue between automakers and customers to help resolve disputes before they escalate to the courthouse.
  4. It’s efficient. Everything takes place online in our secure dispute resolution portal for a quick and fully digital experience. Our dispute resolution specialists keep the train moving by facilitating communications between the consumer and the manufacturer. 
  5. Impartial, neutral support. BBB AUTO LINE was developed to help customers resolve vehicle warranty disputes in a transparent, fair, and balanced manner. To that end, BBB AUTO LINE is a neutral third party, completely independent of the manufacturers that participate in the program.
  6. It’s not just for cars. Lemon law coverage for various types of vehicles varies as do the warranty dispute resolution programs offered by manufacturers. When you file a complaint, BBB AUTO LINE helps you determine if your vehicle is eligible for dispute resolution support.   
  7. Trustworthy guidance and resources. With 40 years of experience, our team understands the ins and outs of federal and state lemon laws and delivers helpful resources such as a breakdown of each state’s law and educational blog posts about topics such as whether used cars or electric vehicles are covered by lemon laws.   
  8. Credible expertise. BBB AUTO LINE is the largest, longest-running vehicle warranty dispute resolution program in U.S., supported by 700+ skilled arbitrators across the country. Our dispute resolution specialists have seen it all and understand the nuances of various types of disputed vehicle defects, including class actions. 
  9. Quick resolution. More than half of claims result in mediated settlement agreements and BBB AUTO LINE tries to resolve them within 40 days. 
  10. The decision is not binding. Manufacturers are bound to a decision made by BBB AUTO LINE if accepted by the consumer. But even if you accept, the decision is not binding for you. If you aren’t satisfied with the result of your complaint, you can reject the decision and seek other avenues to resolve your concerns,   


All that for free. To learn more about BBB AUTO LINE, or to open a claim, go to and click on “For Consumers.” 

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