National Advertising Review Board Recommends AT&T Discontinue or Modify Supplemental-Coverage-from-Space Claim
The advertising at issue had been challenged by T-Mobile US, Inc. before BBB National Programs’ National Advertising Division (NAD) as part of NAD’s Fast-Track SWIFT expedited challenge process, designed for single-issue advertising cases. Following NAD’s decision (Case No. 7335), AT&T appealed NAD’s recommendations.
It was not disputed that AT&T does not currently offer SCS coverage to its cellular customers. In agreeing with NAD, the NARB panel concluded that one reasonable message conveyed by AT&T’s “Epic Bad Golf Day” commercial (which shows an AT&T cellular call connecting through a satellite relay and displays the visual “making satellite connection”) is that SCS technology is currently available to customers of AT&T’s mobile service.
Therefore, the NARB panel recommended that AT&T discontinue the claim that SCS service is presently available to consumers or modify the claim to clearly and conspicuously communicate that SCS is not available at this time.
The NARB panel noted that nothing in its decision precludes AT&T from making truthful and non-misleading aspirational claims about SCS.
AT&T stated that although the company respectfully disagrees with “NARB’s conclusion recommending that the commercial be discontinued or modified,” it “supports NARB’s self-regulatory process and will comply with NARB’s decision.”
All BBB National Programs case decision summaries can be found in the case decision library. For the full text of NAD, NARB, and CARU decisions, subscribe to the online archive. Per NAD/NARB procedures, this release shall not be used for advertising or promotional purposes.
Subscribe to the Ad Law Insights or Privacy Initiatives newsletters for an exclusive monthly analysis and insider perspectives on the latest trends and case decisions in advertising law and data privacy.
Latest Decisions
National Advertising Division Finds Certain Claims for Brainiac Applesauce and Gummy Vitamins Supported; Recommends Others be Discontinued or Modified
New York, NY – January 22, 2025 – The National Advertising Division determined that Ingenuity Brands provided a reasonable basis for certain claims for its Brainiac Brain Squeezers Applesauce products and BrainPack Daily Adult Gummy Vitamins, but recommended other claims be discontinued or...
National Advertising Division Recommends Procter & Gamble Modify or Discontinue Certain #1 Claims for Tide Free & Gentle
New York, NY – January 17, 2025 – The National Advertising Division recommended that P&G modify the claim “From Tide, the #1 brand used by dermatologists” when used in connection with imagery for Tide Free & Gentle and discontinue the related claim “From Tide, the #1 Trusted Detergent Brand for Sensitive...
National Advertising Division Recommends T-Mobile Discontinue “Families Can Save 20% Every Month Versus AT&T and Verizon” Claim
New York, NY – January 16, 2025 – In a Fast-Track SWIFT challenge brought by competitor AT&T, BBB National Programs’ National Advertising Division recommended T-Mobile discontinue its claim for 20% savings on monthly wireless services.
National Advertising Division Recommends T-Mobile Discontinue “Save On Every Plan vs. The Other Big Guys” Claim
New York, NY – January 16, 2025 – In a Fast-Track SWIFT challenge brought by AT&T, BBB National Programs’ National Advertising Division recommended T-Mobile discontinue its claim that customers can “save on every plan vs. the other big guys.”