Primark Modifies its Advertising to Comply with Children’s Advertising Review Unit Guidelines
703.247.9330 / email@example.com
McLean, VA – July 14, 2022 – The Children’s Advertising Review Unit (CARU), a division of BBB National Programs, has determined that Primark US Corp.’s product advertising to children failed to comply with CARU’s Advertising Guidelines, specifically a new provision, which became effective in January of this year, stating that advertising should not portray or encourage negative social stereotyping, prejudice, or discrimination. CARU recommended that the advertiser modify its gender-restrictive advertising and Primark has agreed to the modifications.
This case involves advertising messages on Primark children’s clothing that CARU determined to be directed to children under age 13, making them subject to CARU’s Advertising Guidelines. The Primark advertisements in question, which appeared on the Primark website, on social media, and on in-store advertising came to CARU’s attention through its routine monitoring of child-directed advertising in the marketplace.
Some representative examples of the advertised messages include:
- Slogans on shirts advertised to girls such as “Be Kind, Be Happy,” “Kindness always wins,” “Always Perfect,” “Grateful, humble and optimistic,” and “Be good, do good.”
- Slogans on shirts advertised to boys such as "Change the game,” “Born to win,” “Power,” “Champion,” “Total Icon,” and “Awesome Adventures.”
CARU’s inquiry assessed the messaging to children resulting from these gender-restrictive slogans. CARU found that Primark’s separate lines of messaging advertised to girls and boys created a dichotomous world of goals and attributes – those appropriate for girls and those appropriate for boys – that portrayed or encouraged negative stereotyping, prejudice, or discrimination.
Based on these findings, CARU recommended that Primark’s product advertising be modified so that the messages do not portray or encourage negative stereotyping, prejudice, or discrimination. CARU further recommended that Primark advertising be respectful of human dignity and diversity.
Primark agreed to comply with CARU’s recommendations, informing CARU that it had already begun an internal review of issues of gender, race and ethnicity, physical and intellectual disabilities, and other personal characteristics relating to its children’s clothing and campaign imagery to ensure its products, sales, and marketing efforts reflect the company’s values of inclusivity. Primark has made several changes based on CARU’s recommendations and has indicated it plans to continue improvements to how it develops, promotes, and displays its products advertised to children.
All BBB National Programs case decision summaries can be found in the case decision library. For the full text of NAD, NARB, and CARU decisions, subscribe to the online archive.
National Advertising Review Board Recommends Modifications to T-Mobile Home Internet “Fast,” “High-Speed,” and “Reliable” Claims
New York, NY – May 25, 2023 – A panel of the National Advertising Review Board (NARB) found that T-Mobile‘s express claims for T-Mobile Home Internet (T-HINT) are supported, but recommended certain modifications to the claims so consumers understand the context in which they will receive internet service and the...
National Advertising Division Recommends Clearer Disclosure of Affiliate Advertising Relationships for Renue by Science Dietary Supplements
New York, NY – May 25, 2023 – The National Advertising Division (NAD) recommended Renue by Science modify disclosures of affiliate relationships and modify or discontinue challenged YouTube videos to disclose the advertiser’s relationship to the speaker.
National Advertising Division Finds HelloFresh “Flexible Plans” Claim Supported; Recommends Clear and Conspicuous Disclosure of “16 Free Meals” Material Terms
New York, NY – May 24, 2023 – The National Advertising Division (NAD) determined that HelloFresh supported the claim “Flexible Plans, Less Hassle: Add extra meals to any week’s order, change your delivery day or menu preferences, skip a week or cancel anytime” for its...
Direct Selling Self-Regulatory Council Recommends Juice Plus+ Discontinue Certain Earnings and Health-Related Product Claims
McLean, VA – May 23, 2023 – The Direct Selling Self-Regulatory Council (DSSRC) recommended that Juice Plus+ modify or discontinue certain earnings and health-related product performance claims. These claims were made by Juice Plus+, a direct selling company that sells fruit and vegetable juice extract supplements, as...