BBB National Programs Blog
CEO Insights
Thought leadership on pressing topics and emerging issues from BBB National Programs President & CEO Eric D. Reicin
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What to Know About New Jersey’s Lemon Law
While most cars run smoothly off the lot, it’s important to understand your rights if you find yourself with a potential “lemon” parked in your driveway. New Jersey's Lemon Law protects consumers of new vehicles from persistent defects.Sep 24 -
U.S. Supreme Court Impact: Judicial Power at Work, Industry Self-Regulation in Play
The U.S. Supreme Court decision, Loper Bright Enterprises v. Raimondo, marked a pivotal shift in administrative law by overturning the Chevron deference doctrine and will have a long-term impact. The ruling also presents a unique opportunity for industries to fill regulatory gaps in a manner that enhances consumer trust.Sep 23 -
Solving Shared Challenges: A Global Approach to Advertising Self-Regulation
Recognizing the shared challenges society and marketers are facing while reckoning with declining levels of trust, advertising standards authorities are uniting to help ensure responsible marketing across all media channels through the new ICAS Global Think Tank, creating a space for academic, business, and policy leaders to engage in candid discussion, research, and collaboration on the biggest challenges facing the advertising industry.Sep 19 -
Filling the Gap: Developing an Industry Self-Regulation Higher Ed Curriculum
Industry self-regulation is a crucial yet under-utilized and often overlooked tool for solving complex modern business challenges. The Center for Industry Self-Regulation (CISR) aims to change that and fill a significant gap in current higher education.Sep 12 -
Washing Away Deceptive Business Practices
Environmentalist Jay Westerveld first popularized the term “greenwashing” in 1986. As the term has morphed over time, it has spawned derivatives ranging from “AI washing” to “carewashing” to “healthwashing.” These terms serve to expose deceptive practices and encourage responsible behavior.Aug 29 -
California’s “Nouveau” Approach to Privacy
As privacy becomes a key pillar for business growth domestically and internationally, California is aiming to ease the burden of U.S. state vs global regulations, working directly with foreign regulators to harmonize approaches to new technologies and data privacy.Aug 27 -
What Is a Lemon? Understanding Defective Vehicles
A lemon is a vehicle with defects that impair its safety, use, or value. Although manufacturers have made significant efforts over the years to make cars more reliable, no car is entirely problem-free. Knowing your rights and options is important if you ever find yourself with a lemon.Aug 1 -
Old MacDonald Had an Engagement Farm: Lessons Learned from FTC v. NGL
Capturing user engagement is the foundation of internet commerce. And while the incentives to prompt greater engagement are certainly understandable, the recent NGL Labs case from the FTC raises important questions about the ethical and legal ramifications when companies try to artificially generate engagement among their userbase.Jul 23 -
Independence Day Edition: CBPR Framework Offers “Checks & Balances”
Going, Going, Gone Global, a webinar on the CBPR Global Forum, delved into how privacy impacts businesses’ brand reputation and builds trust with key stakeholders, discussed the purpose of the Global CBPR, and its value to Global Forum members.Jul 16 -
Industry Self-Regulation: Part of the Solution for Governing Generative AI
The spotlight on generative AI remains bright. The benefits and risks continue to be ever-present in the minds of business and political leaders. No matter the timing or the setting, the creation of transparency, accountability, and collaboration among stakeholders is key to successful industry self-regulation as is the importance of setting standards and best practices.Jul 8