BBB National Programs Blog

 

 

 

CEO Insights

Thought leadership on pressing topics and emerging issues from BBB National Programs President & CEO Eric D. Reicin

 
 
  • Defining The 'S' In ESG And Navigating Disclosures

    For businesses interested in making robust ESG disclosures, not only can the sheer number of frameworks and standards make ESG performance reporting seem overwhelming, the frameworks themselves can be a bit fuzzy on how they define and measure the "S" of ESG.
    Jul 6
  • BBB AUTO LINE Marks a Milestone: 40 Years of Lemon Law Dispute Resolution

    As the largest and longest-running vehicle dispute resolution program in the United States, BBB AUTO LINE’s 40 years of experience will drive its future course. Together, automakers and BBB AUTO LINE will keep paving the way to make neutral, mutually trusted, out-of-court resolution solutions accessible to consumers.
    Jun 28
  • The Next Phase of Privacy Shield

    A new Trans-Atlantic Data Privacy Framework (TADPF) is on its way, lifting a cloud of uncertainty that has been hanging over Privacy Shield. TADPF serves as a foundation for a US adequacy decision reinstituting trans-Atlantic data flow. Here our Global Privacy Division highlights several key details regarding the substance of TADPF and the EU’s adequacy decision process.
    Jun 16
  • Protecting Consumer Health Data Privacy Beyond HIPAA

    Many are taking advantage of apps and other technologies to keep better track of our health in some shape or form, but it is not always clear how the personal information we input is collected, safeguarded, and shared online.
    Jun 15
  • Avoiding False Advertising When Making Health-Related Claims

    NAD cases provide critical insight to advertisers. Understanding what went wrong with the advertising that NAD reviews and evaluates can help prevent future mistakes. Follow these tips to prevent misleading advertising that could interfere with the successful launch of a new health or wellness product.
    Jun 9
  • Are used cars covered under lemon laws?

    Do your homework to make sure the used car you plan to buy is not a lemon, and if it is, does the lemon law cover it? The answer may depend on where you purchased the vehicle or where you live.
    May 18
  • Case Study: Getting to Compliance with CARU and COPPA

    In a recent case, CARU worked with TickTalk to help them achieve compliance with CARU’s Privacy Guidelines and the Children’s Online Privacy Protection Act (COPPA). CARU sat down with TickTalk once the case had closed to discuss their experience as well as some of the privacy challenges many companies face in the children’s space.
    May 12
  • What to Know About the Georgia Lemon Law

    BBB AUTO LINE provides an overview of each state’s lemon laws. In our ongoing blog series, we offer further insights on the laws for select states, and how BBB AUTO LINE can support consumers with lemon law disputes. Florida, California, and Texas have been covered. This post reviews the nuances of the lemon law in the Peachtree State – Georgia.
    Apr 26
  • The TAPP Roadmap: Helping U.S. Companies Responsibly Collect and Manage Teenager Data

    The TeenAge Privacy Program (TAPP) Roadmap was designed to assist any business that wishes to engage proactively with teen consumers, providing an operational framework to map the broad spectrum of potential harms impacting teens onto a concrete set of operational considerations.
    Apr 19
  • Pursuing Best Practices For Representation In Advertising

    As advertising volume increases, so too do people’s expectations of representation in advertising. Unfortunately, advertising collectively is still falling short, and consumer perceptions reflect that. Why answer this call from consumers? And what is being done about it?
    Apr 13