SmileDirectClub Will Appeal NAD’s Recommendation to Discontinue Claim that Clear Aligners Deliver Results “3x Sooner Than Braces”

New York, NY – July 1, 2020 – The National Advertising Division (NAD) determined that SmileDirectClub, LLC (SDC) substantiated the claims “Pricing: $1895 or $85 per month” and “Getting started is risk-free,” but recommended SDC discontinue the claim that their system delivers results “3x sooner than braces” as well as the claim that SDC customers receive “the same level of care from a treating dentist or orthodontist as an individual visiting a traditional orthodontist for treatment.” The claims at issue were challenged by the American Association of Orthodontists (AAO), a professional organization made up of orthodontists. SDC said it will appeal NAD’s decision on its “3x sooner than braces” claim to the National Advertising Review Board. 

The following are representative of the challenged express claims, which appeared in online advertising: 

With regard to the advertiser’s “3x sooner than braces” claim, NAD determined that it would be reasonable for consumers to take away the message that the typical SDC consumer would obtain the same results for a similar level of treatment in one-third of the time it would take for a typical braces patient to obtain the same results. However, NAD concluded that the SDC’s evidence did not provide a reasonable basis for the claim and recommended that it be discontinued. 

NAD also recommended that the advertiser discontinue the claim that SDC customers receive “the same level of care from a treating dentist or orthodontist as an individual visiting a traditional orthodontist for treatment.” NAD determined that the evidence in the record fails to establish the level of care provided through in-person orthodontic treatment and consequently, fails to establish a benchmark against which the advertiser may compare its own level of care. 

Finally, during the course of this proceeding, SDC agreed to voluntarily discontinue the claims that its prices are “60% lower” and “costs 60% less” than braces and other teeth straightening options. Therefore, NAD did not review these claims on the merits. 

In its advertiser’s statement, SDC stated that it “will appeal a portion of NAD’s decision,” referring to the recommendation to discontinue the “3x sooner than braces” claim. SDC further stated that it “supports the self-regulatory process” and was pleased with NAD’s findings with regard to its pricing claim and “risk-free” claim, and that it would comply with NAD’s recommendation regarding discontinuation of the claim that it offers “the same level of care from a treating dentist or orthodontist as an individual visiting a traditional orthodontist for treatment.”