Lemon Law vs. Warranty Claims: What’s the Difference?
Juan Herrera, Vice President, Dispute Resolution Programs, BBB National Programs
When your new or leased car starts having problems, it’s natural to ask: Should I file a warranty claim, or do I have a lemon law case? While these two options both deal with vehicle defects, they serve different purposes. Knowing which path to take can save you time, money, and frustration.
At BBB AUTO LINE, we help consumers understand their rights and resolve vehicle disputes efficiently—without going to court. Here's what you need to know about the key differences between a warranty claim and a lemon law complaint.
Key features of warranty claims:
Warranties are designed to address routine mechanical failures, and if the issue is fixable, a warranty claim is often your best first step.
Lemon law eligibility typically includes:
If you qualify under your state’s lemon law, you may be entitled to a replacement vehicle, a refund, or cash compensation.
If your car problems persist even after multiple repairs—or if your car has been out of service for an extended period—BBB AUTO LINE can help determine whether your case qualifies under lemon law or falls within your warranty rights.
We offer one of the largest and longest-running vehicle arbitration programs in the United States, helping resolve disputes between consumers and manufacturers quickly and fairly.
BBB AUTO LINE has helped more than two million vehicle owners resolve their cases. Whether you're facing engine issues, brake defects, or recurring electrical failures, we’re here to help you find resolution. Visit BBB AUTO LINE or call the Dispute Resolution team at 800-955-5100.
When your new or leased car starts having problems, it’s natural to ask: Should I file a warranty claim, or do I have a lemon law case? While these two options both deal with vehicle defects, they serve different purposes. Knowing which path to take can save you time, money, and frustration.
At BBB AUTO LINE, we help consumers understand their rights and resolve vehicle disputes efficiently—without going to court. Here's what you need to know about the key differences between a warranty claim and a lemon law complaint.
What Is a Warranty Claim?
A vehicle warranty is a manufacturer’s promise to fix certain problems that arise within a specific time or mileage window—typically three years or 36,000 miles, whichever comes first. If something on your vehicle stops working properly (for example, the transmission or power steering), and it's covered by the manufacturer’s warranty, you can take it to the dealership for repair at no cost.Key features of warranty claims:
- They apply only during the warranty coverage period.
- They are resolved through authorized dealerships.
- The manufacturer is obligated to repair the defect, not necessarily replace the car.
Warranties are designed to address routine mechanical failures, and if the issue is fixable, a warranty claim is often your best first step.
What Is a Lemon Law Claim?
A lemon law provides legal protection when a substantial defect affects your car’s use, safety, or value—and the manufacturer fails to fix the problem after a reasonable number of attempts. If your car spends more time in the shop than on the road, or if a recurring issue can’t be resolved, your vehicle may qualify as a lemon.Lemon law eligibility typically includes:
- New cars (some states cover leased or certified pre-owned vehicles).
- Serious, repeat issues that affect safety or drivability.
- A pattern of failed repair attempts or long periods out of service.
If you qualify under your state’s lemon law, you may be entitled to a replacement vehicle, a refund, or cash compensation.
Lemon Law vs. Warranty Claim: Key Differences
| Lemon Law | Warranty Claim |
| Legal protection for unresolved defects | Manufacturer's repair promise |
| Usually applies after repeated failures | Applies on the first qualifying defect |
| Can lead to refund or car replacement | Leads to repair only |
| Often includes arbitration or mediation | Handled at the dealership level |
| State-specific protections | Defined by manufacturer's warranty booklet |
How BBB AUTO LINE Can Help
If your car problems persist even after multiple repairs—or if your car has been out of service for an extended period—BBB AUTO LINE can help determine whether your case qualifies under lemon law or falls within your warranty rights.We offer one of the largest and longest-running vehicle arbitration programs in the United States, helping resolve disputes between consumers and manufacturers quickly and fairly.
BBB AUTO LINE has helped more than two million vehicle owners resolve their cases. Whether you're facing engine issues, brake defects, or recurring electrical failures, we’re here to help you find resolution. Visit BBB AUTO LINE or call the Dispute Resolution team at 800-955-5100.