CFBAI_ProgramBackgrounds_4-28-2020

BBB AUTO LINE® 

BBB AUTO LINE is one of the largest and longest-running dispute resolution programs in the U.S. helping businesses and consumers resolve automotive warranty, lemon law, class action, and dealer manufacturer disputes in a timely, cost-effective manner.

Program Impact

From initial outreach to settlement, more than 700 skilled arbitrators help businesses preserve their relationships with their customers and avoid litigation. 

File a Complaint

Having problems working out a dispute with your dealership or car manufacturer? Let BBB AUTO LINE help you resolve your dispute without a lawyer for free. You’ll need: the car owner’s name and address, the vehicle identification number (VIN), a description of the problem, the current mileage, as well as the make, model, and year of the car.

Services

BBB AUTO LINE offers dispute resolution services for disputes about an auto warranty, state certifications, certified pre-owned/extended service plans, and court-mandated class action settlements.

Guidelines & Procedures


Administered both by BBB National Programs and local BBB’s across the country, BBB AUTO LINE has resolved more than two million disputes in a fair, neutral, impartial process.  

Supporters/Partners

STATE-BY-STATE 

Aston Martin (CA) 


BMW (AR, CA, GA, KY, IA, ID, MA, MD, MN, PA, VA) 


Ferrari (CA, FL) 


Maserati (CA, FL, MN) 


Mini Cooper (AR, CA, GA, KY, IA, ID, MA, MD, MN, PA, VA) 


Mercedes-Benz (AR, CA, KY, MN) 


Rolls Royce (AR, CA, GA, KY, IA, ID, MA, MD, MN, PA, VA) 


Subaru (AR, CA, IL, KY, MN, OH, OR, WI) 


Volvo (AR, ID, KY, MN) 


Winnebago (KY) 

Frequently Asked Questions

 

 

 

 

Contact Us

*Required fields