Dispute ResolutionConciliation and arbitration options offer flexibility and enhance customer service.
Monitoring & RemindersMonitoring privacy notices and certifications with timely reminders to keep your team focused on privacy compliance.
Compliance SupportHands-on assistance with developing Privacy Shield notices and navigating the self-certification process.
Resources & GuidanceCompliance tips and curated resources empower businesses to implement best practices.
Principles & Procedures
When a U.S. business joins Privacy Shield, it makes a public commitment that its processing of EU, UK, and Swiss personal data will meet the data protection standards embodied in the Privacy Shield Principles.
A business that chooses BBB EU Privacy Shield as its IRM agrees to follow our Procedure Rules when responding to privacy complaints, and to keep the same promise to the individuals who make use of our dispute resolution service.
What Sets BBB EU Privacy Shield Apart?
Dispute ResolutionOur unique conciliation-first model delivers speedy and seamless dispute resolution services, following transparent procedures trusted by consumers and businesses alike. This meets the requirement for Privacy Shield businesses to select a recognized Independent Recourse Mechanism (IRM) to facilitate complaints brought by EU, UK, and Swiss individuals under Privacy Shield. Learn more about our complaint handling process.
Service & EngagementThrough up-to-date guidance about the evolving data privacy landscape, BBB EU Privacy Shield enables its participants to focus on what matters. Our team also provides one-on-one support for participating businesses of all sizes. We are always at the ready to assist you, whether advising on best practices for consumer complaints or navigating a merger of two Privacy Shield certifications. Learn more about our application process.
Joining BBB EU Privacy Shield
STEP 1: Confirm your organization is eligible for Privacy Shield
STEP 2: Apply with BBB EU Privacy Shield
STEP 4: Submit all materials and wait for our approval
STEP 5: Self-Certify with the U.S. Department of Commerce, International Trade Administration
News & Blog
BBB National Programs Receives APEC Approval as First U.S. Non-Profit Accountability Agent and Launches Global Privacy Division
McLean, VA – January 26, 2021 – Building upon its longstanding privacy protection work in Europe, BBB National Programs today announced its approval by the Asia-Pacific Economic Cooperation (APEC) as the first U.S.-based non-profit Accountability Agent in the APEC Cross Border Privacy Rules (CBPR)...
Status Update on Transatlantic Data Transfers: Building Bridges Takes Time
Schrems II: What Do Privacy Shield Businesses Need to Know?
Webinar: Now What? Cross-Border Data Transfers after Schrems II
Resources & Guidance
In concert with our other privacy initiatives, we provide up-to-the-minute guidance on common privacy compliance obligations as well as curated resources to empower businesses to quickly embrace best practices.