Dispute ResolutionConciliation and arbitration options offer flexibility and enhance customer service.
Monitoring & RemindersMonitoring privacy notices and certifications with timely reminders to keep your team focused on privacy compliance.
Compliance SupportHands-on assistance with developing Privacy Shield notices and navigating the self-certification process.
Resources & GuidanceCompliance tips and curated resources empower businesses to implement best practices.
Principles & Procedures
When a U.S. business joins Privacy Shield, it makes a public commitment that its processing of EU, UK, and Swiss personal data will meet the data protection standards embodied in the Privacy Shield Principles.
A business that chooses BBB EU Privacy Shield as its IRM agrees to follow our Procedure Rules when responding to privacy complaints, and to keep the same promise to the individuals who make use of our dispute resolution service.
What Sets BBB EU Privacy Shield Apart?
Dispute ResolutionOur unique conciliation-first model delivers speedy and seamless dispute resolution services, following transparent procedures trusted by consumers and businesses alike. This meets the requirement for Privacy Shield businesses to select a recognized Independent Recourse Mechanism (IRM) to facilitate complaints brought by EU, UK, and Swiss individuals under Privacy Shield. Learn more about our complaint handling process.
Service & EngagementThrough up-to-date guidance about the evolving data privacy landscape, BBB EU Privacy Shield enables its participants to focus on what matters. Our team also provides one-on-one support for participating businesses of all sizes. We are always at the ready to assist you, whether advising on best practices for consumer complaints or navigating a merger of two Privacy Shield certifications. Learn more about our application process.
Joining BBB EU Privacy Shield
STEP 1: Confirm your organization is eligible for Privacy Shield
STEP 2: Apply with BBB EU Privacy Shield
STEP 4: Submit all materials and wait for our approval
STEP 5: Self-Certify with the U.S. Department of Commerce, International Trade Administration
News & Blog
Dona Fraser Named Senior Vice President, Privacy Initiatives, BBB National Programs; Josh Harris Joins Her Team as Director, Global Privacy Initiatives
Schrems II: What Do Privacy Shield Businesses Need to Know?
What the EDPB Says about Art. 49 Derogations for EU-U.S. Data Transfers
Contact Tracing and Tech: An International Comparison
Resources & Guidance
In concert with our other privacy initiatives, we provide up-to-the-minute guidance on common privacy compliance obligations as well as curated resources to empower businesses to quickly embrace best practices.