BBB EU Privacy Shield

File a Complaint


Before you file a complaint . . . make sure your complaint meets the guidelines

Your complaint must concern a company that is a participating business in the BBB EU Privacy Shield Program. For your complaint to be accepted:

• You must already have made a good faith attempt to resolve the complaint directly with the participating business


• Your complaint must allege that the participating business has violated the Privacy Shield Principles with respect to your own personal data or the personal data of a child under 13 of whom you are the parent or guardian, collected in the EU or Switzerland and transferred to the United States under the Privacy Shield Framework.

We will review all eligible complaints and will help you and the participating business reach a resolution as described here and in our  Rules.

A participating business must comply with BBB EU Privacy Shield’s final determination of any dispute. However, using our dispute resolution process will not affect your legal rights as a consumer.

Please  contact us if you have any questions prior to filing a complaint.

You may file a complaint online or by mail using following the address:

BBB National Programs, Inc.
ATTN: BBB EU Privacy Shield
3033 Wilson Boulevard, Suite 600
Arlington, VA 22201