Dispute Resolution
Program for Verizon
Wireless Customers

This program supports Verizon Wireless customers who need arbitration services for a dispute with Verizon Wireless of $10,000 or less. Before a customer can request arbitration, they must provide Verizon Wireless with written notice at least 30 days before arbitration is requested.   

Guidelines & Procedures

Before you request arbitration from our program, submit written notice to Verizon Wireless at at least 30 days in advance of your request for arbitration. You can also use that email address to try and settle your dispute directly with a Verizon Wireless customer service representative if you haven’t tried that already.  


If you have given proper notice and are ready to begin arbitration, contact us at 1-800-246-2808 (option #1) to get started, or submit the Arbitration Request Form.  

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