Direct Selling Self-Regulation Council

DSSRC Case Decisions and Administratively Resolved Inquiry Summaries

Case Decisions

Case

Case #152-2024: Administrative Closure – ibuumerang, Ltd

ibuumerang, Ltd (“ibuumerang” or the “Company”) is a direct selling company that offers discount travel for its members. The Company is headquartered in Houston, Texas and was founded in 2019.

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Case #151-2024: Administrative Closure – Ruby Ribbon

Ruby Ribbon ("Company") is a multi-level direct selling company located in Burlingame, CA that was founded in 2011 and sells shapewear, athleisure, and intimates.

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Case

Case #150-2024: Administrative Closure – Vida Divina Worldwide, Inc.

Vida Divina Worldwide, Inc. (“Vida Divina” or the “Company”) is a direct selling company that markets health and wellness products, including beverages and nutritional supplements. The Company is headquartered in Ontario, Canada and was founded in 2016. 

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Case

Case #149-2024: Administrative Closure – Innov8tive Nutrition

Innov8tive Nutrition ("Company") is a multi-level direct selling company that sells nutritional supplements and self-care products.

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Case #148-2024: Monitoring Inquiry – LiveGood, Inc. USA

LiveGood Inc. USA (“LiveGood” or the “Company”) is a direct selling company that sells a variety of multivitamins and supplements with a focus on sleep aids, inflammation management, muscle recovery and weight management. The Company is headquartered in Jupiter, Florida and was founded in 2022. 

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Case #147-2024: Monitoring Inquiry – PaperPie f/k/a Usborne Books & More

PaperPie f/k/a Usborne Books & More (“PaperPie” or the “Company”) is a direct selling company that was founded in 1989 and based in Tulsa, Oklahoma.1 The Company distributes children’s books and educational products.

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Case #146-2023: Administrative Closure – Enzacta USA

Enzacta USA (“Enzacta or the “Company”) is a direct selling company that sells nutritional and wellness products. The Company is headquartered in Cheyenne, Wyoming and was founded in 2003. 

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Case

Case #145-2023: Administrative Closure – Tranont

Tranont (or the “Company”) is a multi-level direct selling company based in Utah. Founded in 2013, the Company sells health and wellness products, including a line of CBD products.

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Case

Case #144-2023: NGO Inquiry – Modere USA, Inc.

Modere USA, Inc. (“Modere” or the “Company”) is a direct selling company founded in 2012 and based in Newport Beach, California that markets health, beauty, and wellness products.

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Case

Case #143-2023: Administrative Closure – Traveling Vineyards

Traveling Vineyards (or the “Company”) was a direct selling company based in Ipswich, Massachusetts. The Company was established in 2010 and sells boutique wines. 

 

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Case

Case #142-2023: Administrative Closure – Globallee, Inc.

Globallee, Inc. (“Globallee” or the “Company”) is a direct selling company located in Irving, Texas, founded in 2019. The Company sells various health and wellness supplements and has offices in Japan, Canada, Australia, and the United States.

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Case

Case #141-2023: Administrative Closure – Red Aspen, LLC

Red Aspen, LLC, (“Red Aspen” or the “Company”) is a direct selling company that markets beauty and cosmetic products. The Company is headquartered in Meridian, Idaho and was founded in 2017. 

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Case

Case #140-2023: Administrative Closure – Younique, LLC

Younique, LLC (or the “Company”) is a direct-selling company based in Utah that sells beauty products.

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Case

Case #139-2023: NGO Inquiry – Elomir, Inc.

Elomir, Inc. (“Elomir” or the “Company”) sells nutritional supplements including its flagship product, Axis Klärity. This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring process, which monitors advertising and marketing claims disseminated by direct selling companies and their salesforce members.

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Case

Case #138-2023: Monitoring Inquiry – Thrive Life, LLC

Thrive Life, LLC is a direct selling company that manufactures and markets freeze-dried and rehydrated foods. This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring process, which monitors advertising and marketing claims disseminated by direct selling companies and their salesforce members.

 

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Case #137-2023: Administrative Closure – Herbalife International of America, Inc.

Herbalife International of America, Inc., (“Herbalife” or the “Company”) is a direct selling company that sells nutritional and wellness products. The Company is headquartered in Los Angeles, California and was founded in 1980. 

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Case

Case #136-2023: Administrative Closure – Grace & Heart

Grace & Heart (or the “Company”) was a direct selling company based in California. The Company was established in 2015 and sold fashion jewelry. 

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Case

Case #135-2023: Administrative Closure – Global Domains International

Global Domains International is a direct-selling company based in California that sells domain names via an affiliate network. This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring process, which monitors advertising and marketing claims disseminated by direct selling companies and their salesforce members. 

 

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Case

Case #134-2023: Compliance Inquiry – B-Epic Worldwide, LLC

B-Epic Worldwide LLC is a Utah-based multi-level marketing company that sells health and wellness products. This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring of advertising in the direct selling marketplace.

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Case

Case #133-2023: Government Referral – Sweet Minerals, LLC

Sweet Minerals, LLC (“Sweet Minerals” or the “Company”) is a direct selling company based in Pasadena, Maryland. The company was founded in 2011 and markets makeup, personal care, skin care, and cosmetic products.

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Case

Case #132-2023: Administrative Closure – jBloom Designs

jBloom Designs (“jBloom” or the “Company”) is a multi-level marketing company that sells custom jewelry. The Company is headquartered in St. Peters, MO and founded in 2013.

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Case

Case #131-2023: Compliance Inquiry – Seint Beauty

Seint Beauty (“Seint” or the “Company”), formerly Maskcara Beauty, is a multi-level marketing company founded in 2013 and based in St. George, Utah.
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Case #130-2023: Monitoring Inquiry – Healy World

Healy World, Inc. (“Healy World” or the “Company”) is a direct selling company based in Mainz, Germany with its domestic headquarters in Orlando, Florida.

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Case

Case #129-2023: Monitoring Inquiry – Zinzino, LLC

Zinzino, LLC (“Zinzino” or the “Company”) is a direct selling company founded in 2005 that offers nutritional supplements to consumers. The Company is headquartered in Frölunda, Sweden and has a subsidiary in Jupiter, Florida.

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Case

Case #128-2023: Compliance Report – The Juice Plus+ Company, LLC

The Juice Plus+ Company, LLC (“JuicePlus” or the “Company”) is a direct selling company founded in 1970 and based in Collierville, Tennessee. The Company markets fruit and vegetable juice extract supplements.

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Case

Case #127-2023: Administrative Closure – Traci Lynn Jewelry

Traci Lynn Jewelry (or the “Company”) was a direct selling company based in Florida. The Company was established in 1989 and sold affordable fashion jewelry. 

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Case

Case #126-2023: Monitoring Inquiry – Zallevo, LLC

Zallevo, LLC (“Zallevo” or the “Company”) is a direct selling company founded in 2020 and based in St. George, Utah. The Company markets health and wellness products focusing on weight loss and anxiety/stress reduction.

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Case #125-2023: Monitoring Inquiry – Pink Zebra

Pink Zebra At Home (or the “Company”) is a direct selling company founded in 2011 and based in Sugar Land, Texas. The Company markets home fragrance and décor products including a wide range of items such as scented wax melts, candles, reed diffusers, room sprays, and other related accessories.

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Case #124-2023: Government Referral – Tori Belle Cosmetics

Tori Belle Cosmetics (“Tori Belle” or the “Company”) is a direct-selling company founded in 2019 and based in Woodinville, Washington. The Company markets beauty and cosmetic products.

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Case

Case #123-2023: Administrative Closure – Seint Beauty

Seint Beauty (“Seint” or the “Company”), formerly Maskcara Beauty, is a multi-level marketing company founded in 2013 and based in St. George, Utah. The Company markets consumer and personal care products with a focus on cosmetics and cosmetic accessories.

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Case

Case #122-2023: Government Referral – iCoinPro

iCoinPro (or the “Company”) is a multi-level direct selling company that markets education, information, and training for cryptocurrency services. The Company was founded in 2017 and is located in Carson City, Nevada.

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Case

Case #120-2023: Monitoring Inquiry – Pure Haven, LLC

Pure Haven, LLC (“Pure Haven” or the “Company”) is a direct-selling company founded in 2009 and based in Rhode Island. The Company markets household products and personal care products to consumers including a line of skin care products.

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Case

Case #119-2023: Government Referral – Wayal Health Sciences USA, Inc.

Wayal Health Sciences USA, Inc., (“Wayal Health” or the “Company”) is a multi-level direct selling company founded in 2016. The Company is headquartered in Salt Lake City, Utah and markets health and wellness nutritional supplements.

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Case

Case #118-2023: Administrative Closure – Daxen, Inc.

Unicity International, Inc. (“Unicity” or the “Company”) is a multi-level marketing company headquartered in Orem, Utah and founded in 1986. The Company markets nutritional and personal care products and operates in approximately 30 countries, including the United States, Australia, Brazil, Brunei Darussalam, Canada, Colombia, Hong Kong, Indonesia, Japan, Malaysia, New Zealand,...

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Case #117-2023: Administrative Closure – Unicity International, Inc.

Unicity International, Inc. (“Unicity” or the “Company”) is a multi-level marketing company headquartered in Orem, Utah and founded in 1986. The Company markets nutritional and personal care products and operates in approximately 30 countries, including the United States, Australia, Brazil, Brunei Darussalam, Canada, Colombia, Hong Kong, Indonesia, Japan, Malaysia, New...

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Case

Case #116-2023: Administrative Closure – GelMoment, Inc.

GelMoment, Inc. (“GelMoment” or the “Company”) is a direct-selling company founded in 2014 and based in Montreal, Canada. The Company markets gel nail polish and other beauty products.

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Case #115-2023: NGO Inquiry – The Juice Plus+ Company, LLC

The Juice Plus+ Company, LLC is a direct selling company founded in 1970 and based in Collierville, Tennessee. The Company markets fruit and vegetable juice extract supplements. An NGO identified to DSSRC certain earnings and product performance claims disseminated by salesforce members and the Company.

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Case #114-2023: Administrative Closure – Reliv International, Inc.

Reliv International, Inc. is a direct-selling company founded in 1988, and based in Chesterfield, Missouri. The Company markets proprietary nutritional supplements. This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring of the direct selling marketplace.

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Case

Case #113-2023: Administrative Closure – Vic Beauty, LLC

Vic Beauty, LLC was a direct sales cosmetic and personal care company based in Los Angeles, California. This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring of advertising and marketing claims in the direct selling industry.

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Case #112-2023: Compliance Inquiry – Magnetude Jewelry

Magnetude Jewelry (or the “Company”) is a multi-level direct selling company based in Maryland that sells bio-magnetic interchangeable fashion jewelry to consumers. According to the Company’s website, the Company’s independent representatives earn money through commission on product sales or recruiting other salesforce members.

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Case

Case #111-2023: Administrative Closure – Shaklee Corporation

Shaklee Corporation (“Shaklee” or the “Company”) is a direct-selling company founded in 1956 and based in Pleasanton, CA. The Company markets natural nutritional supplements, beauty products, and household products.

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Case

Case #110-2023: Administrative Closure – Prime My Body

Prime My Body LLC (“Prime My Body” or the “Company”) is a direct-selling company based in Carrollton, Texas. The company was founded in 2013 and sells CBD oils and other nutritional products.

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Case #109-2023: Administrative Closure – Direct Cellars

Direct Cellars (or “the Company”) was a multilevel marketing company that was founded in 2014 and headquartered in Kansas City, Missouri that marketed premium wine and spirits.
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Case #108-2023: Administrative Closure – Save the Day Seasonings

Save the Day Seasonings (“the Company”) was a multilevel marketing company founded in 2016 and headquartered in Meridian, Idaho. The Company markets mixed spices and seasonings.
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Case #107-2023: Administrative Closure – BeneYOU LLC (a/k/a Avisae)

BeneYOU LLC (a/k/a Avisae) (“BeneYOU” or the “Company”) is a direct selling company headquartered in Lindon, Utah, that acquired the Avisae brand in 2018. The company markets personal care and wellness products.

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Case #106-2023: Monitoring Inquiry – Magneceutical Health, LLC

Magneceutical Health, LLC (“Magneceutical Health” or the “Company”) is a company headquartered in Clearwater, FL that markets a medical device called the Magnesphere, which is a magnetic resonance therapy system designed to help reduce the symptoms associated with chronic stress.

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Case

Case #105-2023: Monitoring Inquiry – Peach Underneath, Inc.

Peach Underneath, Inc. (“Peach Underneath” or “the Company”) was a multilevel marketing company headquartered in Waltham, Massachusetts that marketed premium, athletic-inspired clothing and intimate apparel.

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Case

Case #104-2023: Government Referral – Karatbars International

Karatbars International is a multi-level direct selling company founded in 2011 that markets small gold bars and gift items in gold bullion. This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring of advertising and marketing claims in the direct selling industry.

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Case

Case #103-2023: Monitoring Inquiry – Essential Bodywear, LLC

Essential Bodywear, LLC is a direct selling company founded in 2003 and headquartered in Commerce, Michigan. This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring advertising and marketing claims in the direct selling industry.

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Case

Case #102-2023: Compliance Inquiry – Innov8tive Nutrition, Inc.

Innov8tive Nutrition is a direct selling company that was founded in 2016 and is headquartered in Seattle, Washington.  This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring advertising and marketing claims in the direct selling industry.

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Case

Case #101-2023: Monitoring Inquiry – NeVetica International, Inc.

NeVetica International, Inc. is a direct selling company headquartered in Louisville, Kentucky and founded in 2016. This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring advertising and marketing claims in the direct selling industry.

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Case #100-2022: Monitoring Inquiry – Youngevity International, Inc.

Youngevity International, Inc. is a direct selling company that sells health, nutrition, and wellness products. This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring advertising and marketing claims in the direct selling industry.

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Case

Case #99-2023: Government Referral – Perfectly Posh, LLC

Perfectly Posh, LLC is a direct selling company based in Salt Lake City, Utah that markets personal care and beauty products. This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring advertising and marketing claims in the direct selling industry.

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Case

Case #98-2022: Monitoring Inquiry – Ruby Ribbon, Inc.

Ruby Ribbon, Inc. is a multi-level marketing company that markets women’s apparel, handbags, and other accessories. This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring advertising and marketing claims in the direct selling industry.

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Case

Case #97-2022: Administrative Closure – Unicity International, Inc.

Unicity International, Inc. is a multi-level marketing company that markets nutritional and personal care products and operates in approximately 30 countries. This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring advertising and marketing claims in the direct selling industry.

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Case

Case #96-2022: Government Referral – ViSalus, Inc.

ViSalus, Inc. is a multilevel marketing company that markets weight management nutritional products, dietary supplements, and energy drinks. This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring advertising and marketing claims in the direct selling industry.

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Case

Case #95-2022: Monitoring Inquiry – PartyLite Worldwide, LLC

PartyLite Worldwide, LLC is a multi-level marketing company that markets candles, home décor, and home fragrance products. This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring advertising and marketing claims in the direct selling industry.

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Case #94-2022: Administrative Closure – Tealightful Treasures, Inc.

Tealightful Treasures, Inc. is a retail company with a direct-to-consumer website that markets several varieties of loose-leaf tea products. This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring advertising and marketing claims in the direct selling industry.

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Case #93-2022: Administrative Closure – Ardyss International, LLC

Ardyss International LLC is a multi-level marketing company that markets reshaping apparel, nutrition, personal care, and home care products.This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring advertising and marketing claims in the direct selling industry.

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Case #92-2022: Administrative Closure – Sunrider International

Sunrider International is a multi-level marketing company that markets herbal food and beverages, nutritional supplements, and skin care and personal care products.This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring advertising and marketing claims in the direct selling industry.

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Case #91-2022: Monitoring Inquiry – Kannaway, LLC

Kannaway, LLC is a direct selling company headquartered in Poway, CA that sells CBD and wellness products to consumers. This inquiry was commenced by DSSRC pursuant to its ongoing independent...

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Case #90-2022: Monitoring Inquiry – Zilis LLC

Zilis LLC is a multi-level direct-selling company headquartered in Argyle, Texas that sells wellness products to consumers. 

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Case #89-2022: Monitoring Inquiry – My Lala Leggings, Inc.

My Lala Leggings, Inc. is a multi-level marketing company headquartered in Palmdale, CA that sells women’s clothing, specializing in leggings. 

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Case #88-2022: Monitoring Inquiry – B-Epic Worldwide, LLC

B-Epic Worldwide, LLC is a multi-level direct-selling company located in Layton, Utah that markets health, detox, and fitness products. 

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Case #87-2022: Monitoring Inquiry – MWR Life, LLC

MWR Life, LLC is a multi-level direct selling company headquartered in Fort Lauderdale, Florida that offers discounts on travel services such as flights, hotels, resorts, cruises, vacation rentals, car rentals, excursions, theme parks, and trains. This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring of advertising and marketing claims in the direct selling...

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Case #86-2022: Monitoring Inquiry – Visi

Visi is a direct-selling company headquartered in Pleasant Grove, Utah specializing in a variety of health-related products, including protein, essential oils, and extracts. This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring process, which monitors advertising and marketing claims made in the direct selling industry.

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Case #85-2022: Monitoring Inquiry – Reliv International, Inc.

Reliv International, Inc. is a multilevel direct-selling company located in Chesterfield, Missouri that markets and distributes nutritional supplements and personal care products. This...

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Case #84-2022: Monitoring Inquiry – Navan Global

Navan Global was a multilevel marketing company located in Franklin, Tennessee, manufacturing and distributing health and CBD-related products. This inquiry was commenced by DSSRC pursuant to its...

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Case #83-2022: Government Referral – Root Wellness LLC, a/k/a Root Brands

Root Wellness LLC is a direct-selling company founded in 2019 and located in Brentwood, Tennessee. The Company markets health and wellness products, most notably its Clean Slate, Restore, and Zero-In products. In February 2021, DSSRC initiated an inquiry regarding the dissemination of health-related claims by Root Wellness and its salesforce members and opened a...

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Case

Case #82-2022: Administrative Closure – LurraLife Global

LurraLife Global was a multi-level direct-selling company that marketed health and wellness products, including detoxification tea, to consumers. This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring advertising and marketing claims in the direct selling industry.

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Case

Case #81-2022: Administrative Closure – QuiAri, LLC

QuiAri, LLC is a multi-level direct-selling company in Brandon, Florida, that markets health and wellness products. This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring advertising and marketing claims in the direct selling industry.

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Case

Case #80-2022: Government Referral – Fifth Avenue Collection, Inc.

Fifth Avenue Collection is a multi-level direct-selling company that sells fashion jewelry products headquartered in Moose Jaw, Saskatchewan. The Direct Selling Self-Regulatory Council (DSSRC) commenced this inquiry pursuant to its ongoing, independent monitoring of advertising and marketing claims in the direct selling industry.

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Case

Case #79-2022 – Government Referral – Vyvo, Inc.

Vyvo, Inc. is a multi-level direct selling company that markets a smart watch, DNA and genetics testing, and nutritional supplements. This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring of advertising in the direct selling marketplace and concerns earnings claims disseminated by the Company and its salesforce members.

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Case #78-2022 – Monitoring Inquiry – H20 At Home

H2O At Home is a multilevel marketing company headquartered in King of Prussia, Pennsylvania that offers consumers a line of non-toxic cleaning solutions. This inquiry was commenced by DSSRC...

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Case

Case #77-2022 – Compliance Inquiry – Root Wellness LLC

The Direct Selling Self-Regulatory Council (DSSRC) opened a compliance inquiry against Root Wellness after health-related product claims similar to those addressed in a 2021 inquiry appeared in the social media posts of Root Wellness salesforce members. In addition, during its inquiry DSSRC identified more than 30 other related issues. 

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Case #76-2022 – Monitoring Inquiry – Sanki Global LLC

This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring of advertising and marketing claims in the direct selling industry. Sanki Global LLC is a multi-level direct selling company headquartered in Japan, with U.S. offices located in Henderson, Nevada.

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Case #75-2022 – Monitoring Inquiry – Tranont

This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring of advertising and marketing claims in the direct selling industry. Tranont is a multi-level direct selling company based in Utah. Founded in 2013, the Company sells health and wellness products, including a line of CBD products.

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Case #74-2022 – Monitoring Inquiry – Opulence Global

Opulence Global is a multi-level direct selling company that sells skincare, personal care, and health & wellness products. This inquiry concerns product and earnings claims disseminated by salesforce members on social media regarding the Fountain of Life product, an antioxidant that includes a Picea Abies extract as one of its primary...

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Case #73-2022 – Monitoring Inquiry – Financial Education Services

Financial Education Services is a multi-level direct selling company that markets credit repair services to consumers. This inquiry concerns earnings claims disseminated by company salesforce members on social media.

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Case #72-2022 – Monitoring Inquiry – Stella & DOT, LLC

Stella & DOT, LLC is a multi-level direct selling company that sells jewelry, bags, accessories, and women’s clothing. The Direct Selling Self-Regulatory Council (DSSRC) began this inquiry pursuant to its ongoing independent monitoring of advertising and marketing claims in the direct selling industry. This inquiry concerns earnings claims disseminated by Stella & DOT and its...

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Case #71-2022 – Monitoring Inquiry – Lifebrook, LLC

Lifebrook was a multilevel marketing company headquartered in Vermillion, South Dakota that sells juices, supplements, and other products containing Aronia. The Direct Selling Self-Regulatory Council (DSSRC) began this inquiry pursuant to its ongoing independent monitoring of advertising and marketing claims in the direct selling industry.

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Case #70-2022 – Monitoring Inquiry – My Lala Leggings, Inc.

The Direct Selling Self-Regulatory Council (“DSSRC”) is a national advertising self-regulation program administered by BBB National Programs. This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring of advertising and marketing claims in the direct selling industry.

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Case

Case #69-2022 – Monitoring Inquiry – Max International, LLC

The Direct Selling Self-Regulatory Council (“DSSRC”) is a national advertising self-regulation program administered by BBB National Programs. This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring of advertising and marketing claims in the direct selling industry.

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Case #68-2022 – Monitoring Inquiry – Daxen, Inc.

The Direct Selling Self-Regulatory Council (“DSSRC”) is a national advertising self-regulation program administered by BBB National Programs. This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring of advertising and marketing claims in the direct selling industry.

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Case

Case #67-2022 – Monitoring Inquiry – WorldVentures Marketing, LLC

The Direct Selling Self-Regulatory Council (“DSSRC”) is a national advertising self-regulation program administered by BBB National Programs. This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring of advertising and marketing claims in the direct selling industry.

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Case

Case #66-2022 – Monitoring Inquiry – Tastefully Simple

The Direct Selling Self-Regulatory Council (“DSSRC”) is a national advertising self-regulation program administered by BBB National Programs. This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring of advertising and marketing claims in the direct selling industry.

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Case

Case #65-2022 – Government Referral – FutureNet, Inc.

The Direct Selling Self-Regulatory Council (“DSSRC”) is a national advertising self-regulation program administered by BBB National Programs. 

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Case #64-2022 – Compliance Report – Young Living Essential Oils, LLC

Young Living Essential Oils, LLC (“Young Living” or the “Company”) is a global multi-level direct selling company that sells essential oils and other personal care and wellness products.

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Case

Case #63-2022 – Monitoring Inquiry – Innov8tive Nutrition

The Direct Selling Self-Regulatory Council (“DSSRC”) is a national advertising self-regulation program administered by BBB National Programs. This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring of advertising and marketing claims in the direct selling industry.

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Case

Case #62-2022 – Monitoring Inquiry – MWC Living, LLC d/b/a BE (Better Experience)

The Direct Selling Self-Regulatory Council (“DSSRC”) is a national advertising self-regulation program administered by BBB National Programs and commenced this inquiry pursuant to its ongoing independent monitoring of advertising and marketing claims in the direct selling industry.

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Case #61-2022 – Compliance Report – Mary Kay, Inc.

Mary Kay, Inc.’s (“Mary Kay” or the “Company) business model is that of a direct sales company, which means Mary Kay products are sold by Mary Kay independent sales force members, person to person, away from fixed retail locations. The Company is headquartered in Dallas, Texas. Mary Kay was founded in 1963 and has an estimated three million independent beauty consultants selling Mary Kay®...

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Case #60-2022 – Monitoring Inquiry – Morinda, Inc., Corporation

Morinda, Inc. is a multi-level direct-selling company that markets a noni juice blend (Tahitian Noni) and various dietary supplements, personal care products, and essential oils. This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring of advertising and marketing claims in the direct selling industry.

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Case #59-2022 – Government Referral – BE Rules, a/k/a BE Factor, f/k/a Melius

BE Rules, a/k/a BE Factor, f/k/a Melius (“BE” or the “Company”) is a multi-level direct selling company that markets forex and cryptocurrency trading package subscriptions. BE Rules is based in Dubai, United Arab Emirates and also maintains offices in India and the United Kingdom.[1] The Company maintains a Facebook page[2], an Instagram page[3], a company...

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Case #58-2022 – Monitoring Inquiry – Surge365

The Direct Selling Self-Regulatory Council (“DSSRC”) is a national advertising self-regulation program administered by BBB National Programs. This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring of advertising and marketing claims in the direct selling industry.

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Case #57-2022 – Compliance Report – Le-Vel Brands, LLC

Le-Vel Brands, LLC (“Le-Vel” or the “Company) is a multi-level direct selling company headquartered in Frisco, Texas that was founded in 2012. The Company sells health and wellness products including dietary supplements containing vitamins, minerals, plant extracts, antioxidants, enzymes, probiotics, and amino acids.

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Case

Case #56-2022 – Monitoring Inquiry – Immunotec

The Direct Selling Self-Regulatory Council (“DSSRC”) is a national advertising self-regulation program administered by BBB National Programs. This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring of advertising and marketing claims in the direct selling industry.
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Case #55-2021 – Monitoring Inquiry – Wildtree, Inc.

Wildtree, Inc. is a spice and seasoning company headquartered in Lincoln, Rhode Island that specializes in healthy meal solutions for families. This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring of advertising and marketing claims in the direct selling industry.

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Case #54-2021: Government Referral – Dot Dot Smile

The Direct Selling Self-Regulatory Council (DSSRC) is a national advertising self-regulation program administered by BBB National Programs. This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring of advertising and marketing claims in the direct selling industry.

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Case

Case #53-2021: Monitoring Inquiry – Jeunesse Global

The Direct Selling Self-Regulatory Council (DSSRC) opened a monitoring inquiry with Jeunesse Global over concerns about earnings claims disseminated by salesforce members for the company. DSSRC appreciated Jeunesse’s good faith actions to remove the challenged claims on social media sites, but DSSRC recommended Jeunesse continue its communication with salesforce members to ensure that...

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Case #52-2021: Monitoring Inquiry – Daxen, Inc.

The Direct Selling Self-Regulatory Council (“DSSRC”) is a national advertising self-regulation program administered by BBB National Programs. This inquiry was commenced by DSSRC pursuant to its ongoing independent monitoring of advertising and marketing claims in the direct selling industry.

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Case

Case #51-2021: Compliance Report – dōTERRA International, LLC

The Direct Selling Self-Regulatory Council (“DSSRC”) is a national advertising self-regulation program administered by BBB National Programs. In 2019, DSSRC commenced an inquiry regarding several core health-related and income claims being disseminated on the social media pages of certain distributors of dōTERRA. More specifically, the inquiry included both...

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Case

Case #50-2021: Monitoring Inquiry – Chalk Couture

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Administratively Resolved Inquiry Summaries

 

Case #22-2020 -Competitor Challenge- BioReigns

 

BBB NATIONAL PROGRAMS, INC.

The Direct Selling Self-Regulatory Council


Case Number: 22-2020 – Competitor Challenge – BioReigns

-DOWNLOAD CASE PDF-

 


INQUIRY BACKGROUND

Founded in 2018, BioReigns (or the “Company”) is a multi-level direct selling company that markets cannabidiol (CBD) associated health supplements. Certain marketing claims for BioReigns were challenged by MyDailyChoice, Inc. (or the “Challenger”) a multi-level direct selling company that offers a variety of products, including a portfolio of products containing CBD.


BASIS OF INQUIRY

The Direct Selling Self-Regulatory Council (DSSRC), is a national advertising self-regulation program administered by BBB National Programs, Inc. This inquiry was commenced by MyDailyChoice pursuant to the competitor challenge provisions articulated in section D (III) of the DSSRC Policies & Procedures.

More specifically, MyDailyChoice initiated this challenge regarding earnings claims and product performance claims that it alleged were being inappropriately disseminated on the Company’s website and on social media posts by BioReigns’ distributors. 

The representative claims and issues that were the subject of this review are as follows:

 

A. Health-Related Product Performance Claims 

  • Claims that the Company’s products treat “pain,” “anxiety,” “depression,” “limiting cancer cell growth,” “epileptic seizures,” “Alzheimer’s disease,” “migraines and headaches.”
  • “Perfect health solution,” “maximum bioavailability,” “proven with real people,” “eating and living well is not enough,“ “increased mental clarity,” “less aches,” “joint support,” “immune support,” “weight management,” “more energy.”
  • “100% availability,” “proven power of water-soluble CBD,” “anti-inflammatory,” “decreased inflammation,” “increased brain function,” “enhanced mental balance,” “improve sleep,” “improve cell health,” “stamina,” “mood enhancement,” “endurance,” “improve physical performance,” “increase body’s natural metabolic responses,” “more calories and fat being burned in support of weight loss goals,” “deeper sleep,” “muscle and joint relief,” “pain relieving salve,” “may relieve everyday aches and pains,” “pain relieving benefits of CBD,” “formula aids in skin cell regeneration not only on the face, but anywhere on the body.”
  • CBD lean –“burn fat at a higher rate and maximizes results,” “more effectively burn through all of your carbs and proteins which will then allow your body to burn fat’,” “once you are in this state, you will have perfect energy, perfect focus and perfect fat loss,” “you will feel a difference with BioReigns products, you will see the results, you will accomplish what everyone wants in life. A happier, healthier you.”
  • “BioReigns CBD Daily BroadSpectrum Tincture is an all-natural, and oil-free product that contains our BioCx - Water Dissolvable CBD Complex with curcumin complex. This tincture is a clean, pure and water dissolvable product, making it more bioavailable than any CBD oil product on the market.”
  • “BioReigns CBD Daily Full Spectrum Tincture is an all-natural, and oil-free product that contains our BioCx with CBD and curcumin complex. This tincture is a clean, pure and water dissolvable product, making it more bioavailable than any CBD oil product on the market. With our innovative water dissolvable technology, the active ingredients included in our Full Spectrum Complex, enter your system quickly so you can enjoy the Entourage Effect.”

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  • “Start your day with our energy-inducing, all-natural Limitless capsules, with Brain-Derived Neurotrophic Factor (BDNF) peptides. Some have even replaced their pre-workout supplement with our Limitless capsules. Brain-Derived Neurotrophic Factor (BDNF) is active in the hippocampus, cortex and basal forebrain areas of our brain and its vital to learning, memory and higher-level thinking.”
  • “Maximize your body’s natural ability to burn calories. CBD Lean may give you the boost you need to burn fat and lose weight without high levels of caffeine and other stimulants. CBD Lean also works amazing when used in conjunction with Limitless and other BioReigns products.”
  • “Experience our mild and soothing, non-greasy cream. BioReigns RELIEF Cream is infused with our proprietary blend of BioCxWater Dissolvable CBD Complex, menthol, camphor and arnica. This formulation provides a rapid cooling effect to help your body after a hard day. The BioReigns RELIEF Cream is packaged in a convenient and portable lotion dispenser, that is well suited for applications in both large and small areas of the body. The dispenser pump is designed to prevent excessive exposure to the air while making it easy to get the most out of the cream without the unnecessary wasting of product.”
  • “Roll on the RELIEF. All the benefits of the BioReigns RELIEF Cream now available in an easy roll on! With an easy pop of the cap, our proprietary blend of Water Dissolvable BioCX – CBD Complex, menthol, camphor, and arnica is rolled directly on to the desired area. Perfect for the athlete on the go or easy to use at home! Roll on into Relief with BioReigns.”
  • “Our sought-after RELIEF salve combines BioReigns proprietary, Water Dissolvable BioCx – CBD complex, infused with menthol, camphor and peppermint oil. This powerful balm is applied directly to the desired area. BioReigns RELIEF Salve contains only organic and sustainably sourced ingredients.”
  • The Challenger alleged that BioReigns also inappropriately presents independent test results as “BioReigns Documentation and Scientific Information.”
  • The Challenger alleged that three certificates of analysis (COAs) that are posted on the BioReigns website for its isolate, broad spectrum and full spectrum ingredients improperly communicate the purity and presence of the CBD ingredient in BioReigns products. 

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  • The Challenger alleged that the test report posted on the BioReigns website is insufficient to support its claim that its products are “passing the blood-brain barrier” and have an actual physiological effect on the brain.

In addition to the claims listed above, MyDailyChoice called DSSRC’s attention to several other links to claims disseminated by BioReigns and/or its salesforce which the Challenger maintained included unsupported product performance claims. [1]

 

B. Earnings Claims

  • “Binary Commissions are going to be what sustains your business over the long term. This is how you will build LONG-TERM residual income. BioReigns has put together the most lucrative Binary pay structure in the industry. By paying out as much as 20% on your weaker leg volume, you are able to take advantage of being paid through an INFINITE amount of levels.”
  • “It is important to note that the Personal Qualifying Commission (PQV) is from your Personal Monthly order.”
  • “Autoship—This is your monthly PQV order that you automatically set up for shipment in your back office. This is a Rank Requirement."
  • “Personal Qualifying Volume (PQV) – This is the monthly volume you personally need in order to stay Rank Qualified.”
  • “You can live the life of your dreams, be your own boss, help others get healthier while you build residual income with our profitable and aggressive Distributor’s Compensation Plan and our innovative product line. Take your business to the next level like never before with our Rank Bonuses and the Elite Expense Accounts.”
  • "Help your three friends sell three elite packs to three new distributors to receive your rank advancement to Elite 5k"

 

CHALLENGER’S POSITION


A. Product Performance Claims 

MyDailyChoice contended that BioReigns has premised its entire marketing strategy on false and unsubstantiated health-related and disease treatment claims. The Challenger alleged that BioReigns failed to satisfy its burden to provide competent and reliable scientific evidence to support its health-related claims. The Challenger further maintained that BioReigns began making some of its most egregious claims after the self-regulatory inquiry was commenced. 

For example, MyDailyChoice pointed to several posts and videos which it maintained included several disease claims including an image of the heart and an image of an electrocardiogram (EKG) report which it maintained communicated an implied heart health claim. The Challenger stated that according to the FDA Small Entity Compliance Guide on Structure Function Claims “Some symbols, like the heart symbol, are so widely recognized as symbols for disease treatment and prevention that their use is ordinarily an implied disease claim.”[2] 

The Challenger asserted that BioReigns salesforce members have also expressly claimed that its products help treat or prevent, among other things, cancer, Alzheimer’s, COVID-19, neuro-inflammation, depression, epileptic seizures, anxiety, migraines, pain, and sleeplessness.  

MyDailyChoice pointed to BioReigns claims for its BioDefense product as an example. Specifically, the Challenger called DSSRC’s attention to a March 16 video titled, “BioReigns Corporate Update,” in which BioReigns’ Founder and CEO discussed the serious health risks at issue, school closures, event cancellation, and the ability to “take advantage” of working from home with BioReigns and then introduces BioReigns’ new product, BioDefense. The Challenger noted that the video included the following language: 

“We have taken it upon ourselves to utilize R&D and come up with something that  we feel can benefit you and everyone around you. … BioReigns would like to introduce to you BioDefense. … I’ve read multiple studies that show these supplements have the bioavailability to stimulate the immune system and make certain types of immune cells better at destroying germs.”[3]   

The Challenger contended that, although the pandemic is not expressly mentioned in the video, by showing images of viruses resembling COVID-19 and claiming that it pivoted quickly in response to present circumstances to develop an immunity based “solution” utilizing R&D, the context for BioReigns’ product release was clearly the current health crisis.[4]  MyDailyChoice asserted that BioReigns has no basis for making any product claims pertaining to COVID-19.[5]

The Challenger referred to statements from various regulatory agencies as support for its position that depending on how it is phrased, or the context in which it is presented, a statement about a product’s effect on a normal ‘structure or function’ of the body may also convey to consumers an implied claim that the product is beneficial for the treatment of a disease. The Challenger maintained that if elements of the advertisement imply that the product also provides a disease benefit, the advertiser must be able to substantiate the implied disease claim even if the advertisement contains no express reference to disease.[6]  

MyDailyChoice also disputed the consumer relevancy and conspicuousness of the disclaimer that appears in marketing materials for BioReigns’ BioDefense product. (“Any claims that BioReigns products cure, treat, diagnose, mitigate, or prevent any medical condition or disease, including COVID-19, violate our corporate policies and federal law.”) The Challenger argued that the disclosure is particularly problematic given deep-linking and the use of direct citations to product pages and videos rather than the homepage.  MyDailyChoice asserted that advertisers cannot deliberately convey one message and then purport to cure their deception with a disclaimer and, similarly, cannot, “use fine print to contradict other statements in an ad or to clear up misimpressions that the ad would leave otherwise.”[7] Accordingly, the Challenger argued that BioReigns cannot rely on the fine-print on its homepage to justify its overt efforts to induce consumers to purchase “extra-strength” and “ultra-strength” BioDefense as a “solution” in helping to protect against COVID-19. 

 

 

Depiction of Test Results on BioReigns website

The Challenger noted that BioReigns posts three Certificates of Analysis (COAs) on its website: isolate, broad spectrum, and full spectrum to support claims about its products' purity, which the Challenger argued communicate an inaccurate message to consumers. More specifically, MyDailyChoice argued that the test results displayed by BioReigns on its website are of the raw feed stock presumably used to produce the product and not the finished product itself.[8] 

Specifically, the Challenger contended that BioReigns continues to engage in deceptive practices by pointing to COAs for its raw materials on its “Documentation” page and did so despite BioReigns’ concession that the COAs do not have anything to do with its finished products. As such, MyDailyChoice maintained BioReigns has justified its refusal to provide actual product COAs based on the position that there is no legal requirement to do so while simultaneously publishing other misleading COAs.

In addition, the Challenger provided DSSRC with independent third-party testing conducted to evaluate  actual CBD purity levels in three BioReigns products: CBD Daily Full Spectrum, BioReigns Limitless and BioReigns Pet Tincture. According to MyDailyChoice, the results showed no detectable CBD in the corresponding BioReigns products. Accordingly, the Challenger argued that BioReigns’ decision to post test results of its raw feed stock instead of test results for actual final product was an effort by the Company to obscure the fact that many of the BioReigns’ CBD products don’t actually contain any detectable CBD.  

MyDailyChoice also asserted that BioReigns coordinated the testing process in furtherance of its product claims and therefore the Company’s testing could not be considered “independent.” The Challenger further maintained that actual, independent third-party test results contradict the Company’s implied claims and maintained that BioReigns’ position that it worked with Advanced Botanical Consulting and Testing Inc. (ABC) to develop an entirely new testing protocol was in violation of U.S.  Food and Drug Administration (“FDA”) testing standards. 

The Challenger provided DSSRC with copies of warning letters from the FDA that were sent to ABC based on significant analytical testing violations at its facility, most recently in June 2019. According to the Challenger, ABC’s violations were particularly concerning to the FDA because ABC issued a COA stating that a particular bacteria was not detected in one of the drugs at issue, but the FDA had tested the same lot, found the bacteria to be present, and noted that at least 60 confirmed cases of illness or death were associated with the presence of the bacteria in the product.[9] 

According to MyDailyChoice, the FDA found that ABC (1) failed to establish and document the accuracy, sensitivity, specificity, and reproducibility of its test methods, and failed to determine whether its testing methods were appropriate; (2) failed to ensure its records included complete data; (3) failed to exercise appropriate controls over its records to ensure the integrity of its results; and (4) failed to routinely calibrate, inspect, and check its equipment, with many pieces of equipment out-of-calibration. The FDA emphasized the fact that ABC failed prior inspections dating back to 2012. As a result, the Challenger maintained that FDA concluded ABC engaged in repeat violations, defied prior FDA directives, and demonstrated a lack of executive management and oversight.[10] 

As further corroboration of its position that BioReigns is providing inaccurate information regarding the CBD content in its final product, MyDailyChoice referred DSSRC to an investigation to conducted by Inside Edition, an American television program, that identified a de minimis amount of CBD in BioReigns products. According to the Challenger, the broadcast stated, in relevant part, that:

"We also had a lab test a CBD product sold by Slade Smiley and Gretchen Rossi of "The Real Housewives of Orange County." The label on the product stated it had 560 mg of CBD and curcumin, an herbal supplement. But the lab tests showed the product only had about 1 mg of CBD." 

The Challenger stated that it is well established that consumers should never purchase CBD products from companies that refuse to provide COAs on the actual products that are sold.[11]  

Moreover, MyDailyChoice maintained that the use of a disclaimer cannot cure BioReigns’ calculated efforts to deceive affiliates and consumers and asserted that the Federal Trade Commission (FTC) has made clear that advertisers cannot deliberately convey one message and then purport to “cure” their deception with a disclaimer  and referenced the Commission’s position that, “If a disclosure provides information that contradicts a material claim, the disclosure will not be sufficient to prevent the ad from being deceptive. In that situation, the claim itself must be modified.”[12]  The Challenger added that immediately following claims regarding the purported efficacy and bioavailability of its products, BioReigns prominently states “View Test Results” and argued that many affiliates and consumers will either overlook the disclaimer or will not scrutinize or appreciate the distinction between ingredient COAs and finished product COAs.


BioReigns’ Quantitative Electroencephalography (qEEG) Study

The Challenger disputed the Company’s use of qEEG study results to support its claim that ingredients in the BioReigns’ products cross the blood-brain barrier. According to MyDailyChoice, the raw data and the description of the qEEG test protocol are lacking in basic, fundamental experimental design concepts and that these flaws prove fatal to the conclusions and the related product claims that BioReigns makes from the study. 

MyDailyChoice also disputed the reliability and applicability of the BioReigns qEEG study, noting that the study states that there were no significant changes after administration of both the CBD oil and nano products that were used in the test. More specifically, the Challenger noted that although CBD has been shown to reduce seizure frequency and modify EEG abnormalities in certain pathologies, there is no data that would support CBD having the observed effects in the study.

MyDailyChoice called DSSRC’s attention to an absence of a negative control or placebo group in the study and that the test subjects did not appear to be properly screened for health issues, cannabis use, or bias toward the products tested which further limits the reliability of the experimental observations. According to the Challenger, placebo or negative control groups are a basic scientific principle that are used to eliminate the possibility that any observed changes in the test data is due to placebo effects and that any well-designed human study will include placebo or negative control groups, especially those relying on brain activity for observational data. The Challenger maintained that the absence of a control group to compare the observed changes in any of the treatment groups (oil, nano, or Bioreigns) prevents any supportable conclusion based upon the experimental data due to the fact that placebo effects cannot be excluded and that the potential placebo effects include both reduction in the observed Z-score, elevation in Z-score, and no change in Z-score.[13] 

MyDailyChoice also asserted that the qEEG study did not include any testing observations of the effects of the BioCx carbohydrate carrier molecule without curcumin or CBD. According to the Challenger, certain carbohydrate molecules have been shown to slow the activity of neurons that would be interpreted by qEEG as a reduction in Z score (a measure of the activity of neurons in a specific brain area and less activity results in a lower Z-score).

Additionally, the Challenger stated that the criteria for enrollment of subjects in the study and associated exclusion criteria is absent in the testing protocol and that this can affect the observed data and conclusions in multiple ways:
  • the presence of subjects with underlying health issues can introduce the potential for effects that would not be present in healthy individuals such as interaction with medications.  
  • the history of the use of CBD or other cannabis products in the individual test subject.  Studies have shown that cannabis usage history can result in muted effects of CBD.
  • the lack of a disclosed period of abstinence from the use of any cannabis or CBD product. The study summary suggests that each test subject did not consume a CBD product prior to observation, however, the exact period of time was not disclosed.
  • the relationship of any test subject with any of the tested products.  Any relationship with the tested products will produce expected results associated with a given product, especially if the subject was not blinded from all properties that would allow the subject to discriminate between products such as visual appearance, flavor, odor, mouth feel, etc.  Expectations associated with a treatment will increase the likelihood of placebo effects.

The Challenger further maintained that, aside from identifying information for the test subject, the date and time of the performance of the experimental treatment and observation was absent or omitted from the study results.

MyDailyChoice also emphasized that BioReigns’ testing data did not include the names of which products were tested nor indications of “eyes-open” and “eyes-closed” test conditions which resulted in a comparison of single observations which do not satisfy any reliable statistical method for determination of statistically significant changes. 

Moreover, the Challenger contended that there was no indication as to when the tests were performed on each of the individuals and if the tests were performed on different days. In addition, differences in baseline measurements were not addressed by statistical normalization. MyDailyChoice added that the description of the experimental method did not show the dosage or method of standardization of dosage of each product provided to the test subject. The Challenger asserted that in well-designed experiments, dosage is standardized across test subjects as a function of milligrams of product per unit of body weight to control for differences in body size between individuals. 

MyDailyChoice noted that BioReigns did not dispute that the EEG testing is investigatory and preliminary and maintained that BioReigns’ claims are deficient for numerous reasons. 

In sum, the Challenger pointed out that reliance on investigational and preliminary studies regarding EEG testing is insufficient to substantiate the Company’s claims. The Challenger contended that BioReigns reference to five articles (two of which involved RCTs, and one study which was based on testing on rats) which it maintained discussed the benefits of EEG testing had no relevance to the flawed EEG testing submitted by BioReigns and that the studies do not meet the required substantiation standards defined by the FDA and FTC. 

 

 

Doctor Endorsements in BioReigns’ Videos

MyDailyChoice contended that the disclosure at the end of the videos stating that the doctors therein, “are being compensated by BioReigns or are affiliated with the company by way of membership,” is not clear and conspicuous in disclosing the financial relationship between BioReigns and Dr. Juan Bautista (who provides a product endorsement) and is not close in proximity to the claims being made.

The Challenger also maintained that other videos featuring Dr. Bautista contain no such disclosure at all. More specifically, MyDailyChoice pointed to one video in which two physicians, Dr. Juan Bautista and Dr. J. Luis Bautista, are portrayed as objectively discussing the endocannabinoid system, the manner in which BioReigns’ products cross the blood-brain barrier, EEG testing and the purported benefits this confers in reducing neuro-inflammation and associated disorders. During the video, Dr. Juan Bautista states, “I’m a physician that doesn’t push a certain product, so I like patients to try new things out.” In addition, MyDailyChoice argued that the fine print disclaimer at the end of the video not only fails to disclose their financial relationship, it further suggests the Bautistas are providing an independent review. (e.g., “Discussions from doctors in this video are done from a 3rd party perspective based on their experience”).[14] 

Accordingly, the Challenger argued that in each video featuring Dr. Juan Bautista or Dr. J. Luis Bautista, BioReigns must make appropriate audio and textual disclosures that “accompany the claim” (i.e. at the time the doctors are featured in the video), rather than at the end of the video in fine print after a pause signaling the video has ended. 

 

 

Other General Product Claims

MyDailyChoice argued that other representations in BioReigns marketing materials (e.g., “vital to well-being,” “healing properties,” “boosts detoxification,” and “BioReigns gives you top of the line products in health, wellness, antiaging, weight loss, and fitness,” etc.,) go much further than simply describing overall well-being and, conversely claim that its ingredients heal and detoxify, and suggest that BioReigns’ products have anti-aging, weight loss, and fitness properties. The Challenger argued that BioReigns is required to possess its own adequate substantiation for statements pertaining the specific efficacy of its products.[15] 

 

B. Earnings Claims 

MyDailyChoice contended that BioReigns’ marketing and advertising materials included inappropriate income claims. The Challenger referred several videos to DSSRC which it maintained emphasized recruitment instead of product sales.

MyDailyChoice called DSSRC’s attention to references being made in BioReigns advertising to building, “LONG-TERM residual income,” and, “… being paid through an INFINITE amount of levels.” 

In addition, the Challenger pointed to claims such as, “[y]ou can live the life of your dreams, be your own boss, help others get healthier while you build residual income with our profitable and aggressive Distributor’s Compensation Plan and our innovative product line,” and, “[t]ake your business to the next level like never before with our Rank Bonuses and the Elite Expense Accounts.” The Challenger argued that these claims are improper and unsupported assertions regarding the typical amount of income that can be generally expected from the BioReigns business opportunity.
 

 

COMPANY’S POSITION

BioReigns explained that it offers a unique product line to consumers by offering the only true water dissolvable CBD complex. The Company explained that its products are formed with pharmaceutical technology used in circumstances of increasing vital water insoluble protein. The Company stated that, unlike competitive CBD products, there is no nanocomplex, which merely disperses small clusters (nano-size) of CBD molecules in an otherwise insoluble mixture and that eventually, all nano-complex ingredients will separate, like oil and water, providing minimal bioavailability.

 

A. Product Performance Claims

The Company took immediate, voluntary action to address many of the allegations raised by the Challenger. More specifically, BioReigns disabled a number of videos posted by Company distributors[16]  including videos which referenced the following terms and conditions:

  • “pain,” “anxiety,” “depression,” “limiting cancer cell growth,” “epileptic seizures,” “Alzheimer’s disease,” “migraines and headaches.” 
  • “Perfect health solution,” “maximum bioavailability,” “proven with real people,” “eating and living well is not enough,“ “increased mental clarity,” “less aches,” “joint support,” “immune support,” “weight management,” “more energy.” 
  • “100% availability,” “proven power of water-soluble CBD,” “anti-inflammatory,” “decreased inflammation,” “increased brain function,” “enhanced mental balance,” “improve sleep,” “improve cell health,” “stamina,” “mood enhancement,” “endurance,” “improve physical performance,” “increase body’s natural metabolic responses,” “more calories and fat being burned in support of weight loss goals,” “deeper sleep,” “muscle and joint relief,” “pain relieving salve,” “may relieve everyday aches and pains,” “pain relieving benefits of CBD,” “formula aids in skin cell regeneration not only on the face, but anywhere on the body.” 
  • CBD lean –“burn fat at a higher rate and maximizes results,” “more effectively burn through all of your carbs and proteins which will then allow your body to burn fat’,” “once you are in this state, you will have perfect energy, perfect focus and perfect fat loss,” “you will feel a difference with Bioreigns products, you will see the results, you will accomplish what everyone wants in life. A happier, healthier you.” 

In addition to removing nine of the videos and posts at issue, BioReigns also made substantial modifications to a number of other videos and posts. For example, on the BioReigns website which lists the COAs, the Company added language at the top of the webpage stating that, “[t]hese test results are conducted on our raw materials and not our finished product,” in order to alleviate concerns that consumers may interpret the results as pertaining to BioReigns’ finished products.

With respect to statements regarding the superior bioavailability of its CBD products and the claim that the Company’s unique formulation allows its product to penetrate the blood-brain barrier to a greater extent than competitive, oil-based products, the Company explained that the challenge with hemp oil is that it’s lipophilic (i.e., oil-based) and when mixed with water, the oil simply floats on the top. Since water molecules are packed very tightly, oil molecules cannot incorporate into the water to form a solution and, therefore, the oil floats above the water. According to BioReigns, this is a challenge when creating oil-based nutrition products because nutrient absorption occurs primarily in the intestine and human intestinal cells are covered in a fine film of water which does not mix well with oil. The Company said that the net effect is that CBD oil flows straight past a person’s intestines and into the liver and is not delivered to the body as it should be.

As support for its claim that BioReigns’ products cross the “blood-brain barrier,” BioReigns provided DSSRC with EEG testing results on nineteen (19) individuals. EEG (also known as brain map testing) is a procedure that processes the recorded EEG activity from a multi-electrode recording using a computer. This multi-channel EEG data is processed with various algorithms, such as the “Fourier” classically, or in more modern applications “Wavelet” analysis. The digital data is statistically analyzed, sometimes comparing values with “normative” database reference values. The processed EEG is commonly converted into color maps of brain functioning called “Brain maps”. The EEG testing information can be interpreted and used by experts as a clinical tool to evaluate brain function, and to track the changes in brain function due to various interventions such as neurofeedback or medication. 

Each subject was tested for a baseline score and was then tested after being administered a nanotech CBD product, an oil-based CBD product or the BioReigns water soluble CBD product. EEG data was then tabulated 5 minutes and 60 minutes after the product was administered. All subjects participated in two series of tests – once with their eyes open and once with their eyes closed. 

BioReigns maintained that results of the testing which was conducted on a diverse group of subjects demonstrated the significant bioavailability of the primary ingredients in its products and that such products are shown to be active in the hippocampus, cortex and basal forebrain areas of the human brain.

The Company also maintained that its study provides proof that the product affects the brain and provided DSSRC several references to demonstrate the validity of its EEG testing as a valid and accepted testing protocol.

 

 

Raw ingredient testing

The Company also asserted that the accusation that its products do not contain CBD is patently false. As support for its position regarding the amount of CBD in the BioReigns’ products that are sold to consumers, the Company provided DSSRC with laboratory testing results which BioReigns’ maintained confirmed the presence of CBD in its finished products.

BioReigns further disputed the accuracy of MyDailyChoice’s testing which purportedly showed only trace amounts of CBD in the Company’s products and provided confidential testing to DSSRC which it maintained confirmed the presence of CBD in its finished products.

The Company asserted that it has gone above and beyond what its competitors do in order to obtain COAs by working with an independent third-party laboratory to ensure the technology involved in its products can be correctly measured. More specifically, BioReigns argued that its tests were conducted by an independent, analytical testing laboratory which has nearly twenty years of experience analyzing supplement, nutraceutical, food, and cosmetic compounds and specializes in botanical and nutritional analyses and uses approved chemical, biochemical, and wet chemistry techniques along with analysis of microbial contamination. BioReigns coordinated with the laboratory to develop tests appropriate to show the potency of water-based CBD, which many laboratories, including the one used by the Challenger, are not equipped to perform. 

BioReigns disputed MyDailyChoice’s allegation that BioReigns colluded with ABC Testing to falsify COAs noting that MyDailyChoice has not presented the DSSRC with any evidence of COA falsification. The Company maintained that the crux of MyDailyChoice’s position is that BioReigns is “deceiving” the public because the various quality control standards it implements and deploys are different than process used by MyDailyChoice. According to BioReigns, the tests provided by MyDailyChoice that do not show detectable CBD in the products are themselves invalid and unreliable because they do not account for the delivery mechanism used by BioReigns’ complex. The Company stated that its unique science requires specific standard operating procedures (SOPs) for CBD potency testing, and the BioReigns’ lab coordinated carefully with chemists at a third party testing laboratory to develop more appropriate and more accurate testing procedures.[17] BioReigns informed DSSRC that on the revised COA documentation website page the Company now emphasizes that the test results refer to tests performed on raw materials and not the finished product.[18]  As a result of this change, BioReigns argued that it is now clear to consumers who view the webpage that contains the raw material COAs that these documents pertain only to BioReigns’ raw materials (i.e., “These test results are conducted on our raw material and not our finished products”) and noted that this is the only text in the body of the page other than the text in the analyses themselves. The Company argued, moreover, that the testing documents are not labeled with product names, but clearly labeled as “Broad Spectrum Distillate,” “Isolate,” and “Full Spectrum Distillate.” 

The Company also disputed the Challenger’s argument that consumers will intentionally navigate to the webpage that includes testing results, but then fail to read or understand any of the words on that webpage.

The Company contended that although MyDailyChoice has made the commercial decision to disclose more information than is legally required with respect to supplement COAs, it has not identified a single legal obligation that requires BioReigns to do the same. 

BioReigns stated that it has consistently informed consumers about the level of its proprietary BioCx complex in milligrams and objected to the Challenger’s demands that these COAs “must” be published for public review.  The Company noted that these COAs and product formulas are confidential and proprietary trade secrets, which BioReigns has invested heavily into developing and protecting. The Company stated that it is not aware of any legal authority that requires supplements to be analyzed for the content of specific ingredients, nor of any requirement that compels an entity to publicly disclose such trade secrets to its direct competitor, or to the public at large by online publication. 

 

 

Other Performance Claims

BioReigns informed DSSRC that it has repeatedly communicated to independent sales representatives and staff that the only acceptable, compliant marketing language to be used must come directly from official company documents, messages, and videos.  BioReigns stated that it has implemented steps to remove noncompliant and unauthorized communications and will continue to take immediate action to remove any posts that are not in compliance with Company policy and procedures. as well as to educate its salesforce about the gravity of unauthorized, noncompliant language.

With respect to the claim regarding Vitamin D3’s ability to help the immune system, BioReigns stated that such claim simply communicates publicly available information that consumers can find on the internet and provided several studies to DSSRC as support for the claim.[19]   Moreover, the Company noted that the BioReigns video that references Vitamin D in scientific journals was made in an effort to educate the consumer about the potential efficacy of the ingredients in this product.  Accordingly, BioReigns argued that MyDailyChoice portrayed the Vitamin D claims to DSSRC out of context. Notwithstanding the manner in which Challenger put the claims before DSSRC, BioReigns stated that it would voluntarily revise the video to provide greater clarification to consumers.[20]  

Regarding the Brain Derived Neurotrophic Factor (BDNF) ingredient in BioReigns’ Limitless product, the Company disagreed with MyDailyChoice’s assessment of the qEEG testing information arguing that the test itself, and the quality of the equipment and testing professionals involved, resulted in valuable information that should be shared with consumers. 

The Company cited to a scientific study that it maintained supports the benefits of BDNF including BDNF in dietary supplements. The study stated that: 

“[b]rain-derived neurotrophic factor (BDNF) plays an important role in activity dependent synaptic plasticity such as long-term potentiation. Recent experimental evidence supports the role of BDNF in memory processes: Memory acquisition and consolidation are associated with an increase in BDNF mRNA expression and the activation of its receptor TrkB. Genetic as well as pharmacologic deprivation of BDNF or TrkB impairs learning and memory... These findings suggest that BDNF/TrkB signaling in the hippocampus plays a crucial role in learning and memory.”[21] 

A second study referenced by BioReigns observed that: 

“[a]mong all neurotrophins, brain-derived neurotrophic factor (BDNF) stands out for its high level of expression in the brain and its potent effects on synapses. It is now widely accepted that the main function of BDNF in the adult brain is to regulate synapses, with structural and functional effects ranging from short-term to long-lasting, on excitatory or inhibitory synapses, in many brain regions. ... The synergistic interactions between neuronal activity and synaptic plasticity by BDNF make it an ideal and essential regulator of cellular processes that underlie cognition and other complex behaviors. Indeed, numerous studies firmly established that BDNF plays a critical role in hippocampal longterm potentiation (LTP), a long-term enhancement of synaptic efficacy thought to underlie learning and memory. Converging evidence now strongly suggest that deficits in BDNF signaling contribute to the pathogenesis of several major diseases and disorders such as Huntington’s disease, Alzheimer’s disease, and depression...”[22] 

Additionally, BioReigns contended that MyDailyChoice is well aware of the scientific support for BDNF based upon the research it conducted in the development of its own CBD Coffeeberry Softgels which characterizes BDNF on the Hempworx website as, “a key neuroprotein involved in brain performance.”  

Notwithstanding the Challenger’s assertions, in the spirit of voluntarily self-regulation, BioReigns agreed to revise the video at issue related to the qEEG testing, if necessary. 


B. Earnings Claims

BioReigns removed the video stating, "[h]elp your three friends sell three elite packs to three new distributors each to receive your rank advancement to Elite 5k," and made significant modifications to the second video that MyDailyChoice provided to DSSRC which it alleged included improper earnings claims.[23]  

In revising the video, BioReigns removed representations stating, “you will build LONG-TERM residual income. BioReigns has put together the most lucrative Binary pay structure in the industry. By paying out as much as 20% on your weaker leg volume, you are able to take advantage of being paid through an INFINITE amount of levels” and that “It is important to note that the Personal Qualifying Commission (PQV) is from your PERSONAL monthly order.” The Company changed the description of its Autoship Program by calling it “Smart Ship” and added language which notes that, “[t]his is a recurring order that you can automatically set up for shipment in your back office. This is NOT a requirement.”

BioReigns also changed the characterization of PQV from, “the monthly volume you personally need in order to stay Rank Qualified,” to a revised description that now includes qualifying language that, “[t]his volume can be obtained from both personal and retail orders.” The Company also removed language which stated that, “[y]ou can live the life of your dreams, be your own boss, help others get healthier while you build residual income with our profitable and aggressive Distributor’s Compensation Plan and our innovative product line. Take your business to the next level like never before with our Rank Bonuses and the Elite Expense Accounts.” 

Generally, BioReigns disputed any suggestion that it is not taking its responsibility to the direct selling industry and to the public seriously. The Company asserted that it has complied with its obligations under the law with respect to the marketing and selling of its products and continues to do so.

BioReigns informed DSSRC that it has undertaken a wholesale review of its marketing materials, website and video content and has taken steps to further refine the quality and ensure the highest levels of accuracy for each. In addition, BioReigns stated that it has consulted with compliance experts, has begun working with a third-party monitoring vendor, and has developed refined marketing language to ensure the consistent publication of compliant communication and advertising by the company.


ANALYSIS AND RECOMMENDATIONS

As indicated by BioReigns at the outset of the inquiry, the Company has been in the process of revamping its marketing materials and the compliance oversight of its salesforce. DSSRC agreed that this organizational restructure was necessary and appropriate based upon the aggressive nature of the claims that were being disseminated by BioReigns at the time when this inquiry was commenced.

Based upon the actions taken by BioReigns throughout this inquiry to address the concerns raised by DSSRC and MyDailyChoice, DSSRC expressed its appreciation to the Company for its bona-fide and good faith efforts to bring its marketing materials into compliance with current rules and regulations. 

More specifically, more than forty social media posts and videos were brought to the attention of BioReigns during the inquiry regarding product performance and business opportunity claims. The Company either removed or significantly modified each social media post, all but one video, two password protected videos and one group page. In addition, the Company made changes to the “Documentation” page on the Company’s website which shows COA testing conducted on the three forms of CBD sold by BioReigns (i.e., Full spectrum, isolate and broad spectrum) and to the “EEG Testing” section of the website.

However, notwithstanding the constructive changes made by BioReigns, DSSRC remained concerned with several remaining claims as well as with the reliability of the EEG testing and the consumer relevance of the resulting data.


A. Product Performance Claims

It is a fundamental principle of advertising law that an advertiser has the burden to possess a reasonable basis for any substantive claims communicated by its advertising and that all health-related claims must be supported by competent and reliable scientific evidence.[24]  In addition, an advertiser has an obligation to support any express or implied claims that may be reasonably interpreted by consumers.[25]

 

 

BioReigns EEG testing 

BioReigns maintained that its development of a water-soluble delivery system increases the absorption of low bioavailability molecules in its product and maintained that its unique product formulation provides superior availability and penetrates the blood-brain barrier to a greater extent than oil-based products.

During the pendency of the challenge, BioReigns disabled videos which referenced the results of its EEG testing and removed videos from its website which depicted the brain mapping testing. DSSRC agreed that the voluntary actions taken by the Company were necessary and appropriate.

The only information currently on the “EEG Testing” page of the BioReigns website is a one-page summary of the BioReigns EEG test which described the protocol of the EEG testing.

According to the Company’s test report, most of the resulting brain waves’ z-scores were similar and within normal variance to the individuals’ baselines. More specifically, the testing report did not indicate that there was a significant (e.g., a statistically significant) change with any tested CBD oil or nano CBD product on any individual. Conversely, there was a consistent change indicating improvement in all brainwave area z-scores with the BioReigns water CBD product.

DSSRC notes that EEG studies record brain wave patterns and assess electrical impulses generated from brain neurons and how they communicate with each other. However, EEG testing does not measure subjective variables such as mental acuity, anxiety and depression. While DSSRC agreed with the Company that the EEG test results did indicate increased brain activity in subjects at both 5 minutes and 1 hour after being administered the BioReigns products, it remained concerned about the reliability of the testing results and the meaningfulness of the data as it was presented to consumers.

DSSRC determined that BioReigns’ representation that, unlike other competitive CBD products, the unique formulation in BioReigns’s products breaks the blood-brain barrier around the brain, is a health-related claim necessitating reliable and competent scientific evidence as support.[26] DSSC also concluded that the results from the EEG studies could only be considered preliminary data and not the type of reliable and competent scientific evidence needed to support the claim. The Company’s own marketing materials confirm the investigational nature of the EEG testing. For example, in several videos, Dr. Juan Bautista states that:

preliminary studies that were shown to me with the EEG studies showing that the CBD water crossed the blood-brain barrier within 5 minutes shows me again that this is bioavailable; it also shows me that if I’m trying to treat certain disorders again with neuroinflammation, that this is the type of product you want to be using.

DSSRC does not dispute that EEG testing can often produce encouraging and helpful data. However, for purposes of supporting the health-related claims at issue, the EEG testing results, alone, did not provide reliable evidence for the claims in the absence of well controlled clinical studies that corroborate the findings from EEG tests. For example, in a 2009 article in Dementia & Neuropsychologia entitled “The Clinical Use Of Quantitative EEG In Cognitive Disorders,” the author notes that, “[t]here is an ongoing debate over routine use of qEEG,” and that, “many findings regarding the clinical use of quantitative EEG are awaiting validation by independent investigators while confirmatory clinical follow-up studies are also needed.”[27] Similarly, a 2017 article published in Dementia & Neuropsychologia, “Traumatic Brain Injury, An EEG point of View” discussed EEG findings in traumatic brain injury and concluded that, “[a]lthough the literature indicates the promise of qEEG in reaching a diagnosis and indicating prognosis of [mild]TBI, further study is needed to corroborate and refine these methods.”[28] 

Although, BioReigns did provide certain information regarding the parameters and protocol of the EEG testing (including a video of how the test was administered to three subjects), DSSRC remained unpersuaded regarding the reliability of the study. For example, unlike the reporting of data from well-controlled clinical testing, there was no indication in the testing protocol that the EEG results were statistically significant or consumer relevant. The only information that was provided regarding the significance of the testing results was a comment in the testing report that:

our test results showed that most of the resulting brainwaves’ z-scores were similar and within a normal variance to the individuals’ baselines as follows:

  • There was no significant change with any tested CBD Oil Product on any individual
  • There was no significant change with any tested Nano CBD product on any individual
  • There was however, a consistent change indicating improvement in the brainwave area z-scores… with the Water CBD product.

With respect to testing methodology, there was no indication regarding which BioReigns products was used in the testing and neither the subjects or test administrators were blinded during the administration of the study.[29]  Moreover, DSSRC was concerned that the BioReigns product and the competitive oil or nanotech formulas were not administered pursuant to product usage directions. For instance, in the testing video that demonstrated how the EEG testing was conducted on three subjects, the test administrator had her back turned while one test subject was applying the product. In another scenario, the test subject was given five droppers of BioReigns, which appeared to be inconsistent with product usage instructions (i.e., “place full dropper (1 mL) under your tongue daily”). Similarly, many competitive oil and nano products instruct users to shake the CBD the bottle well before using it. However, the test administrators who appeared in in the video did not appear to provide appropriate usage instructions to test subjects when they were taking the competitive products.[30]  

Although the test report stated that tests were performed, “on different days and subjects,” there was no further information provided in the individual data reports for the subjects regarding the dates or times when each subject was tested. The lack of information was troubling to DSSRC because accounting for an adequate washout period between administration of products would be critical in evaluating the effects of the tested product. In the video which demonstrated how the EEG testing was conducted, the test subjects were given the BioReigns CBD product  approximately five minutes after being administered the competitive product which raised a question of whether some of the positive data from use of the BioReigns product may have been attributable to the delayed effects of the competitive product which was administered five to ten minutes earlier. In addition, DSSRC questioned whether the positive data for the BioReigns products may have been the result of the efficacy of ingredients other than CBD that are present in the tested formula such as curcumin or the BioCx Proprietary Complex.

Finally, there was no information provided on how the respective products would perform on healthy individuals. It appeared that all of the test subjects had pre-existing mental defects before the tests were conducted ranging from impaired memory to fibromyalgia. According to the FTC, advertisers should not rely on research based on a specific test population for claims targeted at the general population without first considering whether it is scientifically sound to make such extrapolations.[31] As such, DSSRC could not appropriately ascertain the anticipated effects of the products on healthy subjects and concluded that the EEG testing could not serve as adequate substantiation for a claim about maintaining a healthy state because the studies’ populations are different from the intended population in the claim. 

For these reasons, DSSRC concluded that the Company’s removal of references in its marketing materials and on its website to the results of its EEG testing as support for its claim that the CBD molecules in BioReigns penetrate the blood-brain barrier were necessary and appropriate.

 

 

BioReigns Raw Ingredient Testing and the Presentation of COAs

A COA is a laboratory report on the chemical make-up (e.g., contents) of a product or ingredient and reports on the cannabinoid, terpene, and contaminant profile of CBD products or ingredient. On the “Document” page in the “About” tab of the BioReigns website, the Company displays three COA reports that were conducted on the raw ingredients contained in BioReigns Broad Spectrum, Isolate and Full Spectrum formulas.  

MyDailyChoice argued that BioReigns posted these reports to support claims about its products’ purity and noted that the posted test results are actually for the raw feed stock for the product and not for the finished product. Shortly after commencement of the inquiry BioReigns modified the “Document” page of the website to disclose on the top of the page that, “[t]hese test results are conducted on our raw material and not our finished products.”

DSSRC agreed with MyDailyChoice that the original, unqualified presentation of the raw ingredient COAs on the “Document” page of the website BioReigns could send an inaccurate message to consumers who could reasonably interpret the information presented in the COAs to pertain to the finished product and not the raw feed stock used to produce BioReigns products. Although the Company’s addition of disclosure language to the webpage during this inquiry that  COA test results were, “conducted on our raw material and not our finished products,” did demonstrate a good faith effort on the part of BioReigns to clarify what the COAs pertained to, the issue for  DSSRC to consider is whether this modification was a meaningful one for consumers in their interpretation of the depicted information.

While COAs provide greater transparency for consumers as well as regulators and help identify what is and what is not inside a given CBD product, DSSRC is not aware of any requirement that a CBD Company is obligated to provide or display COA’s for its products and/or ingredients. However, DSSRC agreed with MyDailyChoice that if a Company provides a COA in its marketing materials it should do so in a way that is clear and unambiguous to consumers.

Here, while the COAs do provide useful information regarding the ingredients that are used in the product from the purity and potency of the ingredients to other potentially harmful contaminants, there is no assurance that the same level and percentage of cannabinoids that exist in the ingredient are also be present in the final product. For example, CBD extraction is the method used to isolate CBD from the plant and separate it from the other cannabinoids that are present and the method of extraction and can impact the purity of the final product. Further, depending on the manufacturing process, the amount of CBD that a CBD water formula contains can be significantly compromised  when it is exposed to light for an extended period of time, such as being stationary in a storage facility all day. Similarly, as is the case with drug products and dietary supplements, the presence of other ingredients in the products may offset the potency and effectiveness of an active or primary ingredient.

BioReigns did provide confidential testing from an outside laboratory regarding the presence of CBD in three of its products. Although MyDailyChoice provided rebuttal testing indicating the lack of any detectable CBD in certain BioReigns’ products, BioReigns questioned the reliability of the Challenger’s testing because it did not account for the delivery mechanism used by BioReigns’ complex and because of the specific operating procedures necessary to evaluate unique water soluble delivery mechanism.

The quality of many CBD products has been the subject of debate in the industry. The FDA has expressed concern that a lack of appropriate processing controls and practices has resulted in a significant amount of consumer confusion in the marketplace regarding the accuracy of the amount of CBD that is contained in many CBD products.  The agency has tested the chemical content of cannabinoid compounds in some of the products, and many were found to not contain the levels of CBD they claimed.[32]  In addition, a 2017 study by a Penn Medicine researcher of 84 CBD products sold by 31 companies online, found that nearly 70 percent of all cannabidiol products sold online are either over or under labeled, which corroborated the results of a similar 2015 study.[33]  

Accordingly, DSSRC remained concerned that the potency and purity of the CBD in the raw materials used during the processing of ingredients may be significantly different than the amount of CBD contained in the final product. 

DSSRC acknowledged that BioReigns did modify its Documentation page to include the disclosure stating that “These test results are conducted on our raw material and not our finished products” above the three COAs. Notwithstanding this change  DSSRC remained concerned that consumers may still take away the implied message that the potency and purity of the ingredients as reported in the COAs would be the same potency and purity of the ingredients as contained in the final product. BioReigns did not provide adequate support for such a message. 

Advertisers are responsible for ensuring that all express and implied claims that an ad conveys to reasonable consumers are truthful and substantiated. If an ad makes express or implied claims that are likely to be misleading without certain qualifying information, the information must be disclosed. A disclosure can only qualify or limit a claim to avoid a misleading impression. It cannot cure a false claim.[34] 

In the absence of consumer perception evidence, self-regulation programs administered by BBB National Programs will use its expertise to determine the express and implied messages reasonably conveyed in an advertisement.[35] In analyzing the messages conveyed by a particular claim or advertisement, DSSRC typically reviews the net impression created by an advertisement as a whole.

DSSRC concluded that the COA of the raw materials could provide useful information regarding the quality of ingredients in BioReigns raw materials but the simple disclosure that the test results were conducted on our raw material and not our finished products was not sufficient to put consumers on notice that presence of CBD in the ingredients would not correlate to the same potency and purity of the CBD that is contained in the final product. As such, DSSRC recommends that the Company modify the disclosure to clearly and conspicuously indicate the utility of presenting the COAs for the raw materials used in its products and make clear that the percentage of CBD contained in the final product can vary significantly.   

 

 

Other Claims at Issue

MyDailyChoice called DSSRC’s attention to several other claims made by BioReigns that it alleged were not supported by the appropriate evidence.

As a general principle, advertisers must have a reasonable basis for advertising claims before they are disseminated. Objective claims for products or services represent explicitly or by implication that the advertiser has a reasonable basis supporting these claims. These representations of substantiation are material to consumers. That is, consumers would be less likely to rely on claims for products and services if they knew the advertiser did not have a reasonable basis for believing them to be true. Failure to possess and rely upon a reasonable basis for objective claims constitutes an unfair and deceptive act or practice in violation of Section 5 of the Federal Trade Commission Act.[36]

As noted earlier in this decision, during the pendency of the challenge BioReigns removed a number of express product performance claims that were being made by its sales force including (but not limited to) general claims that the Company’s products can alleviate pain, decrease inflammation, improve stamina and endurance, provide deeper sleep and burn more calories and fat. BioReigns also removed a number of serious disease and health related claims either expressly claiming or implying that the Company’s products are effective against epileptic seizures and Alzheimer’s disease, can limit cancer cell growth,  improve cell health and aid in skin cell regeneration not only on the face, but anywhere on the body.

In addition, it appears that BioReigns has removed almost all of the claims regarding the bioavailability of its formulation, although DSSRC did identify one consumer website which includes videos referencing BioReigns “maximum bioavailability” and “100% availability” with respect to its CBD ingredient.[37] 

DSSRC agreed that the Company’s actions to remove these express and implied claims were necessary and appropriate.

BioReigns did provide EEG testing which did show increased brain wave activity after the BioReigns product was administered, however, as noted above, the EEG testing results could only be considered preliminary and DSSRC was not persuaded that these testing results were could serve as a reliable indicator of product performance results that could be expected by consumers particularly with respect to the specific efficacy and health-related claims that were the subject of this challenge. 

For example, the omission of reliable, well controlled testing on BioReigns products would make claims regarding the bioavailability of its products untenable. Conceptually, DSSRC recognized the validity of the Company’s explanation that because cannabinoids are lipophilic molecules (i.e., oil-based compounds that are not soluble in water) when you place extracted hemp oils into water, they float and do not mix or dissolve in the water. Accordingly, because the human body is made up of approximately 60% water cannabinoids have difficulty dissolving, and more importantly, absorbing these types of molecules. Notwithstanding this reasoning, any BioReigns claims of “100% availability” must be supported by specific evidence demonstrating that the CBD in the product is bioavailable to the extent promised by the claims. Similarly, unqualified claims of superior comparative bioavailability (i.e., oil) would necessitate reliable testing of the advertisers own product as well as a representative sample of competitive products on the market using the same vehicle of administration (e.g., tincture, spray topical, etc.) and usage instructions as indicated on the products’ labeling. 

BioReigns did not provide any additional testing on any of its products nor on any of the ingredients at the same dosage level at which they are contained in the product. Although the Company did provide a COA of sixteen of its products and displays COAs for the raw materials used in the three BioReigns products, the COAs only reported the purported presence of CBD and other ingredients in the products and did not evaluate how the products or ingredients performed in situations of normal product usage. 

In the absence of testing on the product itself and depending on the context in which the claim is presented, an advertiser can rely on testing of individual ingredients to support general performance claims regarding product efficacy however, even in such situations, an advertiser should clearly attribute the efficacy to the ingredient and not the product itself. For example, in a case before BBB National Programs’ National Advertising Division (NAD) involving claims for a stem cell therapy cream that were based on the active ingredient in the product, NAD noted that it has consistently held that testing on individual ingredients in a product that show some effect is generally insufficient to prove that a combination of those ingredients would have the same, or any, effect absent reliable evidence that would permit such extrapolation.[38]  Accordingly, when there is substantiation only for the efficacy of ingredients in a product, but not for the product itself, the claims must be clearly expressed as ingredient claims.

Although BioReigns did explain that the products are formulated to include ingredients scientifically linked to assist with immune system function, there was no testing provided indicating that the product ingredients are efficacious at the dosage level in which they are present in BioReigns products. Without such information, DSSRC was unable to appropriately assess the efficacy of the ingredients and evaluate how the product performs in normal conditions of use.

BioReigns did cite to a number of published articles and studies regarding the generally efficacy of ingredients in BioReigns, however, many of the references could only be found in summary abstracts and the Company did not produce the actual studies or articles. Moreover, the Company could not confirm that any of the articles or studies evaluated the particular ingredient at the dosage level in which they are present in BioReigns products. 

For example, BioReigns referred DSSRC to four published articles regarding Vitamin D3’s ability to help the immune system. Two of the articles were metanalysis’ that examined data from a number of independent studies conducted on Vitamin D and D3. The third article discussed the administration of Vitamin D in children and the fourth article reported on in-vitro findings of increased antiviral activity of bronchial epithelial cells when Vitamin D was added to the culture. However, none of the studies were provided in full to DSSRC.[39]  

DSSRC determined that without evaluating the parameters of the studies that are included in the meta-analysis that was the subject of several of the articles, the relevance of studies to the performance claims at issue in this challenge could not be properly ascertained. Similarly, DSSRC was not persuaded that in-vitro testing and testing conducted on children could support claims targeted to an adult audience. For all of these reasons, DSSRC could not properly evaluate the relevancy of the published articles on Vitamin D or how Vitamin D contributes to the efficacy of the Company’s products.

When making claims based on the ingredients in a product, an advertiser bears the burden of demonstrating that its product has the same ingredient in the same dosage, formulation, and route of administration as the underlying studies submitted in support of its health claims.[40] 

In sum, if the Company intends to make any general or health-related performance claims for its products, it is incumbent on BioReigns to possess reliable and competent evidence demonstrating that the product performs as claimed. In the omission of such evidence, DSSRC concluded that BioReigns could not support the performance claims at issue.

 

 

Marketing for BioDefense

Shortly after the COVID-19 outbreak in the United States, BioReigns introduced BioDefense which, according to the Company website, “[h]elps your immune cells fight pathogens by stimulating and enhancing their natural defensive processes. EGCG can increase the power of Natural Killer immune cells to destroy pathogens, and 1,3-ß D-Glucan can enhance the function of macrophage cells, which engulf and digest foreign substances in the body.”

Members of the BioReigns salesforce were given access to a short video regarding the purported benefits of BioDefense which features Dr. Juan Bautista. The Challenger argued that the video contains unsupported claims for the products including an implied message that the product can protect against the coronavirus. BioReigns disputed the Challenger’s allegations and noted that the video makes no express reference to the virus and that consumers would not understand the video as communicating that BioDefense is effective against the corona virus.

The video begins with the statement that, “[w]e’re all exposed to harmful germs and bacteria everyday,” and then shows close-up images of various virus particles. The video continues by asking, “[h]ow do we defend our body from the pathogens all around us?” Dr Bautista then appears on screen and states:

there is no way to guarantee that we will never suffer from a specific infectious disease but there are steps that we can take to generally protect ourselves. Like coughing and sneezing into disposable tissues, frequently washing our hands with soap and not touching our face, but for people who want to do more than this, BioReigns is offering BioDefense….for an extra layer of defense against potential harmful agents.

 

Dr Bautista then discuss the effectiveness of the individual ingredients in BioDefense including curcumin, 1,3-ß D-Glucan and EGCG. While he is speaking, quotations from studies conducted on these ingredients appear on the screen, including statements such as:

The inhibitory effects of EGCG on multiple viruses indicates that this compound is a potential alternative for viral diseases” and “B-Glucan exhibits many biological activities and functions such as stimulation of the immune system and anti-inflammatory, including anti-microbial anti-virus, anti-infective, anti-viral, anti-tumor, anti-oxidant, anti-coagulant, cholesterol-lowering, radio protecting and wound healing effects.

Dr. Bautista goes on to state that:

These molecules may bring ant-oxidant benefits to your body and may also help your liver, your blood vessels and your heart and stimulate your immune system. They boost the ability of specific cells in the immune system to better destroy pathogens…and increase your resistance to infection…enhance mood and decrease vulnerability to infection.

 

As noted above, an advertiser has an obligation to support any express or implied claims that may be reasonably interpreted by consumers.[41] DSSRC agreed that the video does not specifically mention COVID-19 or the coronavirus. However, DSSRC determined that based upon references to the exposure to harmful to harmful germs and bacteria, the recitation of Center for Diseases Control recommendations to help protect against the coronavirus (e.g., frequent washing of hands, not touching the face, coughing into a tissue) and the suggestion that for people who want to do more than this, BioReigns provides, “an extra layer of defense against potential harmful agents,” accompanied by images of virus particles that look similar to COVID-19, the video could be reasonably interpreted by consumers as meaning that BioDefense offers additional protection against the coronavirus. DSSRC also recognized that the product and the video first became available in the middle of March, the time when the spread of the coronavirus was reaching epidemic proportions. Finally, DSSRC concluded that Dr. Bautista’s brief statement early in the video that, “there is no way to guarantee that we will never suffer from a specific infectious disease,” would not be considered a clear or conspicuous disclosure to consumers that the product is not effective against the coronavirus. 

With respect to the disclosure at the end of the video regarding Dr. Bautista’s association with BioReigns, (“[d]iscussions from doctors in this video are done from a 3rd party perspective based on their experience”), DSSRC agreed with the Challenger that the disclosure at the end of the video did not adequately disclose the material connection of Dr. Bautista with the Company. DSSRC appreciated the effort to modify the disclosure to state the, “the doctors in this video are being compensated by BioReigns or are affiliated by the company by way of membership.”  Notwithstanding this change, DSSRC determined that the one-time disclosure at the end of the video could not be considered clear and conspicuous. Accordingly, DSSRC recommends that should BioReigns use expert endorsements who have a material connection to BioReigns in any future promotional videos, the Company should provide a clear and conspicuous disclosure regarding the endorser’s association with BioReigns at the time the endorser appears on the video. According to the FTC, to make a disclosure clear and conspicuous, the disclosure should accompany the claim.[42] 

Finally, DSSRC reviewed the product description on the Company website that Bio Defense, “[h]elps your immune cells fight pathogens by stimulating and enhancing their natural defensive processes. EGCG can increase the power of Natural Killer immune cells to destroy pathogens, and 1,3-ß D-Glucan can enhance the function of macrophage cells, which engulf and digest foreign substances in the body.” Despite the references to certain ingredients in Bio Defense providing the purported benefits, DSSRC determined that the statement would be interpreted by consumers as meaning that product itself will perform as claimed. As noted by the NAD in previous decisions, the fact that the individual ingredients of a combination product have been deemed to be effective does not by itself establish the basis for . . . claims about the product”[43]  In this inquiry, BioReigns provided no evidence demonstrating that the product can provide the stated benefits or that the individual ingredients (i.e., at the same dosage level in which they are present in Bio Defense) can deliver the benefits stated in the product description.

Similarly, on the product page on BioReigns’ website below the product description there is a “Key Ingredients and Functions” section that provides information on the various benefits that these ingredients contribute to overall product efficacy. For example, the “Key Ingredients and Functions” section on the Bio Defense page states that curcumin is, “an extract of turmeric that can help the body manage pain, stress, and inflammation.” While it may be true that curcumin has been shown to provide such a benefit at certain dosage levels, there is no evidence in the case record demonstrating that the amount of curcumin in a recommended dosage of Bio Defense will confer the stated benefit. In the absence of this evidentiary support, DSSRC determined that BioReigns could not support the statements on the website pertaining to the efficacy of the product’s ingredients.

As such, DSSRC recommended that BioReigns remove statements on the website stating or implying that Bio Defense and/or its ingredients can fight and destroy pathogens and enhance the function of macrophage cells until such time that it possess competent and reliable evidence demonstrating that the product (or the ingredients contained in the product) can provide the benefits enumerated in the description of the product. In addition, DSSRC recommends that the Company review the “Key Ingredients and Functions” section for all of the products on its product website so that the information communicated to consumers is consistent with the available evidence for the ingredient at the dosage level in which they are present in BioReigns products.[44] 

 

 

CONCLUSION

In a demonstration of good faith, BioReigns voluntarily removed or modified more than forty social media posts and videos during the pendency of this challenge including general claims that the Company’s products can alleviate pain, decrease inflammation, improve stamina and endurance, provide deeper sleep, and burn more calories and fat. BioReigns also removed a number of express and implied disease and health-related claims. DSSRC agreed that the voluntary actions taken by the Company were necessary and appropriate.

In addition, DSSRC concluded that BioReigns did not provide adequate support for its bioavailability and “breaking the blood-brain barrier” claims. With respect to the COAs on the BioReigns website, DSSRC determined that although the COAs of the raw materials could provide useful information regarding the quality of ingredients in BioReigns raw materials, its disclosure that the test results were conducted on our raw materials and not our finished products was not sufficient to put consumers on notice that presence of CBD in the ingredients would not correlate to the same potency and purity of the CBD that is contained in the final product. DSSRC recommends that the Company modify the disclosure to clearly and conspicuously indicate the utility of presenting the COAs for the raw materials used in its products and make clear that the percentage of CBD contained in the final product can vary significantly. 

DSSRC also recommended that BioReigns remove statements on the website stating or implying that Bio Defense and/or its ingredients can fight and destroy pathogens and enhance the function of macrophage cells, DSSRC also recommended that should BioReigns use expert endorsements by individuals who have a material connection to BioReigns, the Company should provide a clear and conspicuous disclosure regarding the endorser’s association with BioReigns at the time the endorser appears on the video.

Finally, DSSRC recommended that the Company review and revise the “Key Ingredients and Functions” section for all of the products on its product website so that the information communicated to consumers is consistent with the available evidence for the ingredient at the dosage level in which they are present in BioReigns products.

 

COMPANY STATEMENT

“BioReigns sincerely appreciates the DSSRC’s efforts to help us improve compliance with regulatory and direct selling industry standards.  The company appreciates and agrees with the DSSRC’s assessment that BioReigns takes transparency and public education about our products very seriously.  The steps BioReigns has already taken since our communications with the DSSRC began demonstrate how readily we respond to compliance guidance from both our internal consultants and external organizations.

BioReigns strives to provide the best information available about the ingredients in our products, and about our products themselves.  The company believes strongly in empowering consumers to make the best decisions they can for their health and wellness.  Please be assured that BioReigns will continue to move forward with, and aim to implement, your recommendations to support the DSSRC’s mission of a direct selling industry “conduct[ed] with the highest level of business ethics.”

 

 

(Case No. 22-2020 PCM, closed on 07/24/20)

© 2020. BBB National Programs, Inc.

 

 

 

[1]https://player.vimeo.com/_video/324841970; https://vimeo.com/319594496; https://vimeo.com/375309513; https://vimeo.com/375310545; https://vimeo.com/3755S5022; https://vimeo.com/386377623;https://www.facebook.com/groups/TheBioreignsExperience/; https://vimeo.com/379156973; https://www.facebook.com/sumxoxos/videos/10157248105307872/?notifid=1580956218405166&notift=livevideo explicit; https://tools.bvdesign.com/Bioreigns/Share/Featured/NQ==/Mzc00TA=; https://bioreigns.com/about-bioreigns/documentation; https://bioreigns.com/products; https://www.facebook.com/iojocontino BioReigns Founder JOJO Dominic Contino; https://www.facebook.com/groups/TheBioreignsExperience/; https://www.voutube.com/watch?v=QzD7RqTrrJA

[2] https://www.fda.gov/regulatory-information/search-fda-guidance-documents/small-entity-compliance-guide-structurefunction-claims

[3] https:// vimeo.com/396632161/e1edd0eadd (published March 16, 2020) (3:00–6:15, BioDefense product to be released that Wednesday (3/19) for sale).

[4] The challenger noted that BioReigns released the video and similar marketing materials in mid-March with a product release date of March 19, shortly after President Trump declared a national emergency on March 13.

[5] MyDailyChoice noted that BioReigns has published other marketing material promoting its “BioDefense product,” product, “Formulated To Boost The Immune System” in the context of the pandemic. See e.g. https:// vimeo.com/398432129 (published March 18, 2020). After noting the importance of frequently washing your hands and not touching your face, the video states that “for people wanting to do more than this, BioReigns can offer them BioDefense.” (0:21-42). 

[6] See https://www.fda.gov/consumers/health-fraud-scams/fraudulent-coronavirusdisease-2019-
covid-19-products and https://www.fda.gov/inspections-complianceenforcement-and-criminal-investigations/warning-letters/santiste-labs-llc-607227-04272020 (Warning Letter from FDA and the Federal Trade Commission to seller of “Defend Patch” based on claims that in response to the pandemic it created a product that can boost the immune system using proprietary technology). 

[7] https:// www.ftc.gov/tips-advice/business-center/guidance/advertising-faqs-guide-small-business

[8] According to MyDailyChoice, on the Full Spectrum Certificate of Analysis,, A9-THC is omitted. Total THC is calculated as if A9-THC is omitted (0.87* T HCA) + A9-THC = Total THC.

[9] https://www.fda.gov/inspections-compliance-enforcement-and-criminal-investigations/warning-letters/advanced-botanical-consulting-testing-inc-dba-abc-testing-572991-06042019 

[10] Additionally, the challenger stated that the FDA Warning Letters also present significant concerns as to ABC’s testing of dietary supplements. For example, MyDailyChoice noted that the Trust Transparency Center reviewed the FDA letters and explained these concerns in detail. The challenger called DSSRC’s attention to the FDA’s statement that:  “It should be noted and perhaps emphasized that while ABC’s current violation stems from its work outside of the dietary supplements industry, the fact that the majority of their operations lie within it should create a cringe factor and relevance all the same” and that “… this Warning Letter should not be interpreted by this industry as ‘merely’ a drug warning; it is highly relatable to dietary supplements.”

[11] See https://www.consumerreports.org/cbd/how-to-shop-for-cbd/ (“If an online manufacturer or a retail store doesn’t have the [COA], or refuses to share it, avoid the product and the retailer.”) and https://ecohealthsource.com/buy-cbd-certificate-of-analysis/ (“If a source won’t provide the results, or says a Certificate of Analysis has not been completed, you may want to think twice about using that product for your health and wellness.”)

[12] https://www.ftc.gov/system/files/documents/plain-language/bus41-dot-com-disclosures-information-about-online-advertising.pdf, p.5

[13] For example, MyDailyChoice maintained that there are no controls for vehicle (proprietary cyclodextrins) and that certain cyclodextrins have been shown to reduce Excitatory Junction Potentials which could be interpreted as a reduction in Z-score. 

[14] See https://vimeo.com/386377623

[15] Additionally, MyDailyChoice reiterated its request that BioReigns be required to adequately support the claim for BioReigns CBD Lean product that it “may give you the boost you need to burn fat and lose weight.”

[16] More specifically, BioReigns removed videos located at: https:/lplayer.vimeo.com/_video/324841970; https://vimeo.com/319594496; https:/(vimeo.com/375309513;  https://vimeo.com/375310545; https://wwwfacebook.com/sumxoxos/videos/10157248105307872/?notifid=1580956218405166&notift=live video explicit, and : https://www.voutube.com/watch?v=QzD7RqTrrJA.

[17] In an effort to improve transparency BioReigns stated that it will list its ingredients in a way that makes the amount of the proprietary CBD blend, BioCx, clear. 

[18] BioDefense, is formulated to include ingredients scientifically linked to assist with immune system function.  Similar to other companies in the industry, BioReigns added a specific COVID-19 disclaimer banner to its website, communicating to consumers that BioReigns does not believe that any of its products treat or cure COVID-19, or any other disease or illness.

[19] Studies referenced by BioReigns specifically noting the link between Vitamin D3 and upper-respiratory infections included: Vitamin D Supplementation To Prevent Acute Respiratory Infections: Individual Participant Data Meta-Analysis. Health Technol Assess, Martineau AR, Jolliffe DA, Greenberg L, et al.. 2019;23(2):1–44. doi:10.3310/hta23020 ; The vitamin D connection to pediatric infections and immune function; Walker VP, Modlin RL. Pediatr Res. 2009;65(5 Pt 2):106R–113R.; Vitamin D increases the antiviral activity of bronchial epithelial cells in vitro. Antiviral Res.; 2017;137:93–101. doi:10.1016/j.antiviral.2016.11.004. https://pubmed.ncbi.nlm.nih.gov/27838350/;Vitamin D for prevention of respiratory tract infections: A systematic review and meta-analysis Charan J, Goyal JP, Saxena D, Yadav P.. J Pharmacol Pharmacother. 2012;3(4):300–303. doi:10.4103/0976-500X.103685.

[20] BioReigns also maintained that MyDailyChoice was being disingenuous regarding its request that the Company list its substantiation for the general claims on the Company’s website “promote better overall wellness” and “healing properties,”  noting that MyDailyChoice makes almost identical claims on the Hempwox website yet does not provide any supporting basis for the statements on the page where the claims appear.

[21] Brain-Derived Neurotrophic Factor/TrkB Signaling in Memory Processes, Kiyofumi Yamada, Toshitaka Nabeshima; Journal of Pharmacological Sciences, 2003, Volume 91, Issue 4, Pages 267-270, Released April 21, 2003, Online ISSN 1347-8648, Print ISSN 1347-8613, https://doi.org/10.1254/jphs.91.267

[22] BDNF and Synaptic Plasticity, Cognitive Function, and Dysfunction; Lu B., Nagappan G., Lu Y. (2014)  In: Lewin G., Carter B. (eds) Neurotrophic Factors. Handbook of Experimental Pharmacology, vol 220. Springer, Berlin, Heidelberg

[23] https://vimeo.com/375309513

[24] 1983 FTC Policy Statement Regarding Advertising Substantiation

[25] See CCA Industries, Inc., (Nutra Nail Green Tea Treatment), Report #4805, NAD/CARU Case Reports (February 2008), quoting Freeman Beauty Labs (Renewance Anti-Aging Chemical Peel), Report #4543R, NAD/CARU Case Reports (September 2006)./

[26] POM Wonderful v. FTC, (DC Circuit Court of Appeals2015) at https://www.ftc.gov/system/files/documents/cases/pom_dc_circuit1_0.pdf; InterHealth Nutraceuticals,Iinc. (Zychrome), Report #5569, NAD/CARU Case Reports (April 2013).

[27] See Dement Neuropsychol. 2009 Jul-Sep; 3(3): 195–203. Clinical use of qEEG can be problematic particularly in the hands of untrained operators. The statistical results can be influenced by wrong electrode placement, artifact contamination, inadequate band filtering, drowsiness, comparisons using incorrect control data bases, and choice of epochs.5 Furthermore, statistical processing can yield a large numbers of statistical abnormalities, not all of which are of clinical relevance. These are some reasons, despite the volume of published data, that the clinical usefulness of qEEG remains controversial.

[28] Dement Neuropsychol. 2017 Jan-Mar; 11(1): 3–5.

[29] DSSRC was concerned that test subjects and test administrators knowing which products were being evaluated could have significantly compromise the results. For example, on the BioReigns EEG testing video provided to DSSRC, one subject was heard asking about when they may feel an effect from the BioReigns formula. The test administrator told the subject that she would be feeling an “immediate benefit.”

[30] When one test subject asked the study administrator how much product she should take, the test administrator replied – “1 drop… whatever you want.”

[31] https://www.ftc.gov/tips-advice/business-center/guidance/dietary-supplements-advertising-guide-industry#

[32] See https://www.fda.gov/consumers/consumer-updates/what-you-need-know-and-what-were-working-find-out-about-products-containing-cannabis-or-cannabis.

[33] Labeling Accuracy of Cannabidiol Extracts Sold Online, Marcel O. Bonn-Miller, PhD, Mallory J. E. Loflin, PHD; Brian F. Thomas, PhD; et al, JAMA. 2017; 318 (17) 1708-1709.

[34] Federal Trade Commission’s dot.com Disclosures Guide: How to Make Effective Disclosures In Digital Advertising. Page 5.

[35] Geerpress, Inc.. (ADVANTEX Single-Use Disposable Micro-Fiber Mop Pad), Report #6340, NAD/CARU Case Reports (January 2020).

[36] 1983 FTC Policy Statement Regarding Advertising Substantiation.

[37] See https://www.facebook.com/groups/TheBioreignsExperience/

[38] Biological Solutions, Inc., (Stem Cell Therapy Cream), NAD Case Report #3568 (8/24/11).

[39] See The FTC’s Dietary Supplements: An Advertising Guide for Industry. The FDA has articulated, in its guidance to industry for dietary supplement advertising claim support, the scientific consensus regarding the evidentiary value of animal and in vitro studies: Animal studies may provide useful background on the biological effects of a substance. However, they often have limited or unknown value in predicting the effect of the substance in humans. Care should be exercised in extrapolating results obtained in animal research directly to the human condition . . . without any data from human studies, the results of animal studies alone are not sufficient to substantiate a claim.

[40] Wink Naturals, LLC (Wink Nationals Sleep Products) NAD Case Report #6285 (6/13/19).

[41] Supra at 28.

[42] Supra at 36. DSSRC also notes that disclosures regarding the material connection of product endorser should provide the necessary specificity regarding the nature of the connection between the endorser and the advertiser. For example, when only one doctor appears in the advertisement, a disclosure stating that “the doctors in this video are being compensated by BioReigns or are affiliated by the company by way of membership” may be interpreted ambiguously by consumers who may remain uncertain about the relationship of the doctor with the Company.

[43] Den-Mat Corp (Rembrandt Plus Superior Bleaching System and Dazzling White Tooth Bleaching Value Kit), Report #3814, NAD/CARU Case Reports (September 2001); See also, Den-Mat Corp (Rembrandt Age Defying Adult Formula Toothpaste), Report #3527, NAD/CARU Case Reports (March 1999); Abbott Nutrition (Similac Advance and Similac NeoSure Infant Formulas), Report #4849, NAD/CARU Case Reports (May 2008). Colgate-Palmolive Company (Colgate Optic White) Report #5490 NAD/CARU Case Reports (July, 2012).

[44] DSSRC notes that conclusions or recommendations made in this inquiry are also applicable to any representation disseminated on any password protected websites that are owned or controlled by BioReigns.


Closure

DSSRC Administrative Closure #315

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company ("Company") regarding four social media posts that communicated earnings claims and five posts that communicated health-related product claims. DSSRC expressed concern that the earnings claims conveyed that a typical salesforce member could achieve “financial freedom” and that typical Company salesforce members could earn...

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Closure

DSSRC Administrative Closure #314

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) that markets skin care and cosmetic products.  The claims at issue consisted of two product performance claims and seven earnings claims that were disseminated on Facebook.

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Closure

DSSRC Administrative Closure #313

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company ("Company") that markets nutritional supplements, bath and beauty care treatments, aromatherapy, home accents, and motivational products regarding seven product performance claims and four earnings claims that were disseminated by the Company's salesforce on Facebook and Youtube, including one claim that appeared on the...

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Closure

DSSRC Administrative Closure #312

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company ("Company") that sells adult novelty products regarding nine Facebook posts that communicated earnings claims. DSSRC expressed concern about the posts conveyed claims regarding the potential income a typical salesforce member could earn from the Company's business opportunity, including the possibility of achieving...

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Closure

DSSRC Administrative Closure #311

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company ("Company") that sells health supplements regarding two social media posts that communicated earnings claims, two posts that communicated health-related claims, and one claim on the Company website that communicated a parity claim regarding the effectiveness of the Company’s products. DSSRC expressed concern that the posts...

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Closure

DSSRC Administrative Closure #310

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company ("Company") that sells personal protective equipment regarding fifteen social media posts that communicated earnings claims. Thirteen of the posts were communicated on Facebook, one appeared on Pinterest and the remaining blog post was created by a third party with no affiliation to the Company. DSSRC...

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Closure

DSSRC Administrative Closure #309

The Direct Selling Self-Regulatory Council (DSSRC) contacted, a direct selling company (Company”) that sells wine and spirits, regarding three Facebook posts and one YouTube video that communicated earnings claims. DSSRC expressed concern about the posts conveyed claims regarding the potential income that a typical salesforce member could earn from the Company's business opportunity, including the...

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Closure

DSSRC Administrative Closure #308

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company ("Company") that markets nutrition, personal care, home cleaning and cosmetic products regarding two references to “financial freedom.”  One reference was made by an independent contractor and disseminated on his LinkedIn page and the second reference was made on the Company website. The website also featured a short...

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Closure

DSSRC Administrative Closure #307

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company ("Company") headquartered in Europe that markets magnetic jewelry products regarding 12 product performance claims (including hashtags) that were disseminated on Facebook. DSSRC was concerned that the claims at issue communicated the message that the Company’s products could prevent or treat health-related conditions...

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Closure

DSSRC Administrative Closure #306

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company ("Company") regarding five social media posts that communicated earnings claims and three posts that communicated health-related product claims. DSSRC expressed concern that the earnings claims conveyed that a typical salesforce member could achieve “financial freedom” and that typical Company salesforce members could earn...

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Closure

DSSRC Administrative Closure #305

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company ("Company") that sells bath and body products regarding four social media posts that communicated earnings claims and two posts that communicated health related claims. DSSRC expressed concern about the posts conveyed claims regarding the potential income that a typical salesforce member could earn from the Company's...

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Closure

DSSRC Administrative Closure #304

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) that markets nutritional supplement and weight-loss products regarding health claims disseminated on social media by Company salesforce members. The claims at issue consisted of six health-related product claims that were disseminated on Facebook and YouTube.

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Closure

DSSRC Administrative Closure #303

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company ("Company") that markets dietary supplements and other personal care products regarding certain claims that appeared on social media platforms including Facebook, LinkedIn, YouTube and TikTok. The claims identified by DSSRC in the inquiry consisted of five earnings claims and two product claims. With respect to the...

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Closure

DSSRC Administrative Closure #302

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company ("Company") that markets travel products regarding 15 earnings claims that were disseminated on social media by members of the Company's salesforce. DSSRC expressed its concern to the Company about the social media posts conveying claims regarding the potential income that a typical salesforce member could earn from the...

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Closure

DSSRC Administrative Closure #301

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company ("Company") that markets health, fitness and beauty products regarding five earnings claims disseminated by members of the Company's salesforce on Facebook.

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Closure

DSSRC Administrative Closure #300

The Direct Selling Self-Regulatory Council (DSSRC) reached out to a direct selling company ("Company") that sells home and personal fragrance products regarding seven earnings claims disseminated on social media by members of the Company's salesforce. DSSRC expressed concern about the posts conveying claims regarding the potential income that a typical salesforce member could earn from the Company's...

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Closure

DSSRC Administrative Closure #299

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) that markets health and wellness products regarding nine earnings and health claims disseminated on Facebook by Company salesforce members.

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Closure

DSSRC Administrative Closure #298

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) that sells health, wellness, and beauty products, regarding 11 product performance claims and two earnings claims that were disseminated by salesforce members on Facebook, Pinterest, Instagram and X.

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Closure

DSSRC Administrative Closure #297

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) that sells personal care and cleaning products regarding claims disseminated on social media by Company salesforce members. The claims at issue consisted of nine earnings claims that were disseminated on Facebook and Loom.

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Closure

DSSRC Administrative Closure #294

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company that markets household good products regarding seven social media posts that were disseminated by a salesforce member on Facebook and YouTube. 

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Closure

DSSRC Administrative Closure #293

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company regarding seven earnings claims disseminated on social media by Company salesforce members. 

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Closure

DSSRC Administrative Closure #292

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company that sells meal kits and other food accessories regarding 13 earning claims that were disseminated on Facebook, LinkedIn, and TikTok by Company salesforce members. 

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Closure

DSSRC Administrative Closure #291

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) specializing in the clean air industry regarding ten earnings claims disseminated on social media by Company salesforce members.

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Closure

DSSRC Administrative Closure #290

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding two social media posts disseminated by Company salesforce members on Facebook.

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Closure

DSSRC Administrative Closure #289

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding claims disseminated on social media by Company salesforce members. 

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Closure

DSSRC Administrative Closure #288

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding eight claims disseminated on social media by Company salesforce members. 

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Closure

DSSRC Administrative Closure #287

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding eleven earning claims disseminated on social media by Company salesforce members.

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Closure

DSSRC Administrative Closure #286

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding ten earning claims disseminated on Facebook and Instagram and which included terms such as “financial freedom”, “unlimited earnings potential” and “debt free.” 

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Closure

DSSRC Administrative Closure #285

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding nine earnings claims and one product performance claim disseminated on Facebook by Company salesforce members.

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Closure

DSSRC Administrative Closure #284

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding nine earnings claims disseminated on social media by Company salesforce members. The posts at issue originated from Facebook and Pinterest.

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Closure

DSSRC Administrative Closure #281

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding seven product performance claims disseminated on Facebook by Company salesforce members.

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Closure

DSSRC Administrative Closure #280

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding ten earnings claims disseminated on social media by Company salesforce members. The posts at issue originated from Facebook and YouTube.

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Closure

DSSRC Administrative Closure #279

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding eight earning claims disseminated on Facebook by Company salesforce members.

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Closure

DSSRC Administrative Closure #278

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding eight product performance claims and nine earnings claims disseminated on social media by Company salesforce members. The claims at issue were disseminated on Facebook, TikTok, and YouTube.

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Closure

DSSRC Administrative Closure #277

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding twelve earning claims disseminated on social media by Company salesforce members. The claims at issue were disseminated on Facebook and YouTube.

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Closure

DSSRC Administrative Closure #276

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding fourteen earning claims disseminated on social media by Company salesforce members. The claims at issue were disseminated on Facebook and Pinterest.

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Closure

DSSRC Administrative Closure #275

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) that markets home décor and fashion accessories regarding eight earning claims disseminated on social media by Company salesforce members. All of the claims at issue were disseminated on Facebook.

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Closure

DSSRC Administrative Closure #274

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) that markets beauty products regarding seven earning claims disseminated on social media by Company salesforce members. The claims at issue were disseminated on Facebook and YouTube.

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Closure

DSSRC Administrative Closure #273

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) that markets CBD products regarding fifteen product performance claims disseminated on social media by Company salesforce members. More specifically, the claims at issue were disseminated on Facebook and Instagram.

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Closure

DSSRC Administrative Closure #272

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding twelve earning claims disseminated on social media by Company salesforce members. The claims at issue were disseminated on Facebook and on the Company website.

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Closure

DSSRC Administrative Closure #271

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding twelve product performance claims disseminated on social media by Company salesforce members. The claims at issue were disseminated on Facebook, Vimeo, Pinterest, and Twitter.

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Closure

DSSRC Administrative Closure #270

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) that markets CBD products regarding eleven product performance claims and one earnings claim disseminated on social media by Company salesforce members. The claims at issue were disseminated on Twitter, TikTok, Facebook and Instagram. Although several of the social media posts were disseminated in 2019 or...

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Closure

DSSRC Administrative Closure #269

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding six earning claims disseminated on social media by Company salesforce members. The claims at issue were disseminated on Facebook and YouTube.

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Closure

DSSRC Administrative Closure #268

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding eight product claims and four earning claims disseminated on social media by Company salesforce members. The claims at issue were disseminated on Facebook and YouTube.

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Closure

DSSRC Administrative Closure #267

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding ten product claims and four earning claims disseminated on social media by Company salesforce members. The claims at issue were disseminated on Facebook, YouTube, and Twitter.


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Closure

DSSRC Administrative Closure #266

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) that specializes in hemp-based CBD oil products regarding eleven product claims and four earning claims that were disseminated on Facebook and YouTube.


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Closure

DSSRC Administrative Closure #265

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding nine earning claims disseminated on social media by Company salesforce members. The claims at issue were disseminated on Facebook, YouTube, and Twitter.

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Closure

DSSRC Administrative Closure #264

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) that markets jewelry and other accessories regarding ten earnings claims that were disseminated on social media. All of the claims appeared on Facebook.

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Closure

DSSRC Administrative Closure #263

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) that markets clothing products regarding seven earnings claims that were disseminated on Facebook by Company salesforce members.

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Closure

DSSRC Administrative Closure #262

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding fourteen product performance claims and one earnings claim disseminated on social media by Company salesforce members. The claims at issue were disseminated on Facebook and YouTube.

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Closure

DSSRC Administrative Closure #261

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding ten earnings claims that were disseminated on social media by Company salesforce members. The claims at issue were all disseminated on Facebook.

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Closure

DSSRC Administrative Closure #260

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct-selling company (“Company”) that markets dietary supplement products regarding six product performance claims that were disseminated on social media by the Company’s salesforce members and as well as weight-loss depictions and testimonials that appeared on the Company’s website. DSSRC expressed its concerns regarding the claims that the...

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Closure

DSSRC Administrative Closure #259

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) that sells women’s beauty products regarding certain earnings claims that were disseminated on social media by the Company’s salesforce members. The claims at issue originated from eleven social media posts disseminated on Facebook. The eleven Facebook posts included claims that salesforce members can generally...

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Closure

DSSRC Administrative Closure #258

The Direct Selling Self-Regulatory Council (DSSRC) initiated an inquiry involving a direct selling company (“Company”) regarding four earnings claims disseminated by Company salesforce members on Facebook, LinkedIn, Pinterest, and YouTube. The inquiry pertained to the Company’s use of terms such as “a debt-free life,” “financial freedom,” and social media posts suggesting that the typical Company sales...

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Closure

DSSRC Administrative Closure #257

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct-selling company (“Company”) that markets travel-related products regarding certain earnings claims that were disseminated on social media by the Company’s salesforce members as well as an earnings claim made in the Company’s compensation plan on the Company’s website. The claims which were disseminated by Company salesforce members were...

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Closure

DSSRC Administrative Closure #256

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding nine earnings claims that were disseminated on social media by the Company’s salesforce members on Facebook and the Company website. 

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Closure

DSSRC Administrative Closure #255

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding certain earnings claims and one health-related product claim that were disseminated on social media by the Company’s salesforce members. The claims at issue were all disseminated on Facebook. 

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Closure

DSSRC Administrative Closure #254

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding certain earnings claims that were disseminated on social media by the Company’s salesforce members. The claims at issue were disseminated on Facebook, Instagram, and YouTube. DSSRC contacted the Company and expressed concern that these social media posts could be reasonably interpreted by consumers as...

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Closure

DSSRC Administrative Closure #253

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding earnings claims that were disseminated on social media by the Company’s salesforce members. All of the posts at issue were disseminated on Facebook. DSSRC contacted the Company and expressed concern that these social media posts could be reasonably interpreted by consumers as meaning that the typical...

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Closure

DSSRC Administrative Closure #252

The Direct Selling Self-Regulatory Council (DSSRC) opened an inquiry with a direct selling company (the “Company”) regarding certain earnings claims disseminated on social media by the Company’s salesforce members. The claims at...

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Closure

DSSRC Administrative Closure #251

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding certain earnings claims and health-related claims that were disseminated on social media by the Company’s salesforce...

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Closure

DSSRC Administrative Closure #250

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding certain earnings claims that were disseminated on social media by the Company’s salesforce members. All but one of the...

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Closure

DSSRC Administrative Closure #249

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct-selling company (“Company”) that sells wellness products regarding certain product and earnings claims that were disseminated on social media by the Company’s...

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Closure

DSSRC Administrative Closure #248

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding certain earnings claims that were disseminated on social media by the Company’s salesforce members. The claims at issue included...

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Closure

DSSRC Administrative Closure #247

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding certain earnings claims that were disseminated on social media by the Company’s salesforce members. The claims at issue were all disseminated on Facebook. DSSRC contacted the Company and expressed concern that these social media posts could be reasonably interpreted by consumers as meaning that the...

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Closure

DSSRC Administrative Closure #246

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct-selling company (“Company”) that sells cosmetic products regarding certain earnings claims that were disseminated on social media by the Company’s salesforce members. The posts were identified as part of DSSRC’s ongoing monitoring process, which found thirteen posts on Facebook, YouTube, and Twitter.

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Closure

DSSRC Administrative Closure #245

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct-selling company (“Company”) that sells several brands of weight-loss and nutritional wellness products regarding certain earnings claims and health-related product claims that were disseminated on social media by the Company’s salesforce members. The posts were identified as part of DSSRC’s ongoing monitoring process, which found three...

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Closure

DSSRC Administrative Closure #244

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct-selling company (“Company”) that sells cosmetic products regarding certain earnings claims that were disseminated on social media and YouTube by the Company’s salesforce members. The ten posts which were disseminated by Company salesforce members were identified pursuant to DSSRC’s ongoing monitoring process. DSSRC determined that the posts...
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Closure

DSSRC Administrative Closure #243

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding certain earnings claims and a health-related product claim that were disseminated on social media and online by the Company’s salesforce members. The claims at issue originated from five social media posts disseminated on Facebook and one claim that was posted online and which made significant earnings...
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Closure

DSSRC Administrative Closure #242

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) that sells women’s beauty products regarding certain earnings claims that were disseminated on social media by the Company’s salesforce members. The claims at issue originated from eight social media posts disseminated on Facebook and one disseminated on YouTube. The seven Facebook posts included claims that...
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Closure

DSSRC Administrative Closure #241

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding certain earnings claims that were disseminated on social media by the Company’s salesforce members. The claims at issue consisted of 17 social media posts disseminated on Facebook. DSSRC contacted the Company and expressed concern that these posts could be reasonably interpreted by consumers as meaning...
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Closure

DSSRC Administrative Closure #240

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding certain earnings claims that were disseminated on social media by the Company’s salesforce members. The claims at issue originated from four social media posts disseminated on Facebook. DSSRC contacted the Company and expressed concern that these posts communicated statements that could be reasonably...
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Closure

DSSRC Administrative Closure #239

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding certain earnings claims that were disseminated on social media. The claims at issue originated from two posts disseminated on Facebook.
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Closure

DSSRC Administrative Closure #238

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding six social media posts that were disseminated on social media and that were identified by DSSRC pursuant to its ongoing, independent monitoring of the direct selling industry. DSSRC was concerned that the posts communicated health-related product claims including those regarding the human body’s...
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Closure

DSSRC Administrative Closure #237

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding six social media posts that were disseminated on Facebook, Instagram and Pinterest that were identified by DSSRC pursuant to its ongoing, independent monitoring of the direct selling industry.
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Closure

DSSRC Administrative Closure #236

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding certain earnings claims that were disseminated on social media by the Company’s salesforce members. The claims at issue included fourteen (14) posts that were disseminated on Facebook and YouTube, and included unlimited income claims (e.g., “unlimited income potential”), financial freedom income claims...
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Closure

DSSRC Administrative Closure #235

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (“Company”) regarding seven social media posts disseminated on Facebook and one Linked-In post that were identified pursuant to DSSRC’s monitoring of product and earnings claims communicated in the direct selling industry. The eight posts included claims that salesforce members can earn generally expect to earn significant...
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Closure

DSSRC Administrative Closure #234

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding certain earnings claims and product performance claims that were disseminated on social media by the Company’s salesforce members. The claims at issue included nine (9) posts that were disseminated on Facebook, YouTube, and Twitter and included residual income (e.g., “… work on your own terms and create...
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Closure

DSSRC Administrative Closure #233

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding certain earnings claims and one product performance claim that were disseminated on social media by the Company’s salesforce members. The claims at issue included sixteen (16) posts that were disseminated on Facebook and YouTube, and included unlimited income (e.g., “Unlimited income potential”) and...
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Closure

DSSRC Administrative Closure #232

The Direct Selling Self-Regulatory Council (DSSRC) initiated an inquiry regarding six earnings claims and one product performance claim communicated on social media posts disseminated by salesforce members of a direct selling company (“the Company”). Six of the identified claims were disseminated on Facebook and the remaining claim was communicated on a YouTube video.
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Closure

DSSRC Administrative Closure #231

The Direct Selling Self-Regulatory Council (DSSRC) initiated an inquiry into a direct selling company (“Company”) regarding earnings claims disseminated by salesforce members of the Company on seven Facebook posts, one Twitter post and on the Company website. DSSRC expressed its concerns that the claims at issue communicated the messages that salesforce members can achieve financial freedom, take free trips...
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Closure

DSSRC Administrative Closure #230

The Direct Selling Self-Regulatory Council (DSSRC) initiated an inquiry involving a direct selling company (“Company”) regarding six earnings claims disseminated by Company salesforce members on Facebook, Twitter and YouTube. The claims identified by DSSRC included, but were not limited to, “earn 4 to 5 figures income,” “you decide your income,” “I paid off my entire family’s medical bills,” “I just paid...

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Closure

DSSRC Administrative Closure #229

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding certain earnings and product claims that were disseminated on social media by Company salesforce members. More specifically, the earnings claims at issue in two social media posts referenced replacement income that could be realized through the Company’s business opportunity (“quit my 9-5 and made...
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Closure

DSSRC Administrative Closure #228

The Direct Selling Self-Regulatory Council (DSSRC) initiated an inquiry into a direct selling company (“Company”) regarding earnings claims disseminated by salesforce members of the Company on social media. The social media posts at issue included claims that salesforce members could earn full-time income, and/or substantial amounts of money in a short time, obtain financial freedom, and be their own boss....
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Closure

DSSRC Administrative Closure #227

The Direct Selling Self-Regulatory Council (DSSRC) initiated an inquiry into a direct selling company (“Company”) regarding earnings claims disseminated by both the Company and its salesforce members on Facebook. The Facebook posts included claims of full-time income, unlimited income, and that the Company’s business opportunity can provide participants with the ability to make car payments, take vacations and...
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Closure

DSSRC Administrative Closure #226

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) that offers nutritional beverages regarding certain earnings and product claims that were disseminated on social media by the Company’s salesforce members. More specifically, the seven earnings claims and twelve product claims at issue were all communicated on Facebook. The product claims brought to the Company’s...
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Closure

DSSRC Administrative Closure #225

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) that markets health and wellness products regarding three earnings claims and six health-related claims disseminated by salesforce members on Facebook and YouTube. The social media posts at issue included earnings claims stating that salesforce members could generally expect to achieve financial freedom and...
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Closure

DSSRC Administrative Closure #224

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding certain earnings claims and products claims that were disseminated on social media by the Company’s salesforce members. The claims at issue included fifteen (15) posts that were disseminated on Facebook and YouTube and included unlimited income, full-time income claims (e.g., “Can be a great side job for...
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Closure

DSSRC Administrative Closure #223

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (“Company”) regarding seventeen social media posts disseminated on Facebook and one YouTube video. These social media posts were identified by DSSRC through its monitoring of the direct selling industry. The Facebook posts included references to the ability of Company salesforce members to earn significant monthly income...
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Closure

DSSRC Administrative Closure #222

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding nine earnings claims disseminated by salesforce members of the Company on Facebook. While one of the Facebook posts conveyed only that the Company’s business opportunity could provide salesforce members with a supplemental income to help pay down a bill, others conveyed that the Company’s direct selling...
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Closure

DSSRC Administrative Closure #221

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding certain earnings claims that were disseminated on social media by the Company’s salesforce members. The claims at issue were made via five Facebook posts and two YouTube videos. These claims included unqualified earnings claims, such as, but not limited to, financial freedom and unlimited income. DSSRC...
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Closure

DSSRC Administrative Closure #220

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a company (“Company”) regarding five social media posts disseminated on Facebook that were identified pursuant to its monitoring of the direct selling industry. The posts included references to, among other things, the Company’s “unlimited income” potential, claims that salesforce members will earn “residual income” and a statement regarding how...
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Closure

DSSRC Administrative Closure #219

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding certain earnings claims that were disseminated on social media by the Company’s salesforce members. The claims at issue included five (5) posts that were disseminated on Facebook and included unlimited income (e.g., “An unlimited income opportunity’) and full-time income claims (e.g., “Earn full-time...
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Closure

DSSRC Administrative Closure #218

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding certain earnings claims that were disseminated on social media by the Company’s salesforce members. The claims at issue were made via 11 posts on Facebook and included quantified earnings claims as well as claims that Company salesforce members can earn trips, significant income, free jewelry, financial...
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Closure

DSSRC Administrative Closure #217

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding four earnings claims disseminated by salesforce members of the Company on social media. During the pendency of DSSRC’s inquiry, DSSRC identified four additional earnings claims that were disseminated by salesforce members of the Company on social media and brought those claims to the Company’s attention....
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Closure

DSSRC Administrative Closure #216

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a company (“Company”) regarding eighteen social media posts disseminated on Facebook and YouTube that were identified pursuant to its monitoring of the direct selling industry. Fifteen of the social media posts made health-related claims regarding skin conditions such as, but not limited to, eczema and psoriasis. DSSRC was also concerned that...

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Closure

DSSRC Administrative Closure #215

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (“Company”) regarding four social media posts disseminated on Facebook that were identified pursuant to its monitoring of the direct selling industry. Three of the posts included references to the ability for Company salesforce members to earn full time income. In addition, the remaining post referenced the COVID-19...

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Closure

DSSRC Administrative Closure #214

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (“Company”) regarding four social media posts disseminated on Facebook and one YouTube video that were identified pursuant to its monitoring of the direct selling industry. DSSRC expressed its concern to the Company that all five posts communicated atypical earnings claims regarding the amount of income that could be...

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Closure

DSSRC Administrative Closure #213

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (“Company”) regarding five social media posts disseminated on Facebook and one YouTube video that were identified pursuant to its monitoring of the direct selling industry. The Facebook posts included references to the efficacy of the Company’s products to treat several health-related conditions including arthritis and...

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Closure

DSSRC Administrative Closure #212

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a company (“Company”) regarding thirteen social media posts disseminated on Facebook that were identified pursuant to its monitoring of the direct selling industry. The posts included references to, among other things, the Company’s “unlimited income potential” and how salesforce members can earn “$1,000 a month,” become “financially...

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Closure

DSSRC Administrative Closure #211

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (“Company”) regarding three social media posts disseminated on YouTube, Facebook, and TikTok. DSSRC was concerned that these posts may be reasonably interpreted as communicating that by partaking in the Company’s business opportunity, salesforce members would earn a substantial income. The posts were identified by DSSRC...

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Closure

DSSRC Administrative Closure #210

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding fourteen social media posts that DSSRC was concerned communicated the message that the Company’s products were effective in treating a number of serious health conditions including, but not limited to, COVID-19, heart disease, migraines, osteoporosis, and stress. The posts were identified by DSSRC...
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Closure

DSSRC Administrative Closure #209

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding eight Facebook that were disseminated by the Company’s salesforce members. The social media posts at issue referenced the ability of the Company’s products to address, among other conditions, pain, anxiety, depression, diabetes, arthritis, fibromyalgia and high blood pressure.
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Closure

DSSRC Administrative Closure #208

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding certain earnings claims that were disseminated by the Company’s salesforce members on social media. The claims conveyed that the Company’s business opportunity offered financial freedom and full-time income as well as express claims regarding the monthly income that could be earned through selling the...
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Closure

DSSRC Administrative Closure #207

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding five social media posts that DSSRC was concerned communicated the message that the Company’s products were effective in treating a number of serious health conditions including diabetes, high blood pressure, cancer, and coronavirus. The posts were identified by DSSRC pursuant to its ongoing,...
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Closure

DSSRC Administrative Closure #206

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding four social media posts that DSSRC was concerned communicated the message that the Company’s products are effective in treating a number of serious health conditions including, but not limited to, arthritis, diabetes, depression, anxiety, Lyme disease, and Lupus. The posts were identified by DSSRC...
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Closure

DSSRC Administrative Closure #205

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding eight social media posts disseminated on Facebook and YouTube that DSSRC was concerned may be reasonably interpreted as communicating that Company’s products are effective to treat a number of serious health-related conditions including cancer, autism, Parkinson’s disease and arthritis. In...
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Closure

DSSRC Administrative Closure #204

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding certain claims that were disseminated by the Company’s salesforce members on social media. The claims included health-related product claims that the Company’s products addressed conditions including adrenal fatigue, hormonal imbalance, anxiety, depression and inflammation. The claims also included...
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Closure

DSSRC Administrative Closure #203

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding certain earnings claims that were disseminated by the Company’s salesforce members on social media. The earnings claims promoted messages that the Company’s salesforce members could become “successful,” earn “an extra $500 a month,” and achieve “financial freedom and generational wealth.” DSSRC informed...
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Closure

DSSRC Administrative Closure #202

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding three Facebook posts that DSSRC was concerned communicated the message that the Company’s products are effective in treating several serious health related conditions such as autism, attention deficit hyperactivity disorder (ADHD), and asthma. The posts were identified by DSSRC pursuant to its...
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Closure

DSSRC Administrative Closure #201

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding five social media posts that DSSRC was concerned were communicating inappropriate earnings claims. The posts included references such as “replace another income,” “full-time opportunity,” “travel for free,” “what would you do with an extra $500 a month?”, and “looking for a new career or...

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Closure

DSSRC Administrative Closure #200

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding six Facebook posts that DSSRC was concerned communicated the message that the Company’s products are effective in treating a number of serious health conditions including arthritis, cancer, diabetes, high blood pressure, heart disease, kidney stones, and helps with weight loss. The posts were...
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Closure

DSSRC Administrative Closure #199

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding two social media posts that DSSRC was concerned communicated unsubstantiated health and wellness benefits claims that the Company’s products can prevent certain diseases and protect against health-related conditions including COVID-19. The posts were identified by DSSRC pursuant to its ongoing,...
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Closure

DSSRC Administrative Closure #198

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding three social media posts that DSSRC was concerned communicated the message that the Company’s products are effective as a weight-loss supplement and in treating several serious health-related conditions including, but not limited to, diabetes, and rheumatoid arthritis. The posts were identified by...
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Closure

DSSRC Administrative Closure #197

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding six social media posts disseminated by salesforce members. DSSRC was concerned that the posts communicated inappropriate earnings claims to consumers and potential salesforce members including representations of financial freedom and monthly income ranging from $500 to $1,000 a month.
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Closure

DSSRC Administrative Closure #196

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding five Facebook posts that DSSRC was concerned communicated unsubstantiated health and wellness benefits claims that the Company’s products can protect against health-related conditions including COVID-19. The posts were identified by DSSRC pursuant to its ongoing, independent monitoring of the...
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Closure

DSSRC Administrative Closure #195

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding two social media posts (i.e., one YouTube video and one Facebook post). DSSRC was concerned that post communicated the message that the Company’s products can help protect against COVID-19. The posts were identified by DSSRC pursuant to its ongoing, independent monitoring of the direct selling...
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Closure

DSSRC Administrative Closure #194

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding three Facebook posts and three other online posts disseminated by salesforce members which DSSRC was concerned were communicating inappropriate earnings claims. The posts included references to “Full-time income/employment,” “unlimited income,” “long term residual income,” “significant income,” and...
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Closure

DSSRC Administrative Closure #193

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding earnings claims and product claims disseminated by company salesforce members on social media and by the Company on its website. DSSRC was concerned that such claims depicted success that may not be generally achievable by the typical consumer or individual engaged in direct selling of the...
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Closure

DSSRC Administrative Closure #192

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding three social media posts disseminated by company salesforce members that communicated health-related product claims. In addition, DSSRC also inquired regarding certain earnings claims that appeared on the Company’s website as well as earnings claims disseminated by salesforce members on social...

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Closure

DSSRC Administrative Closure #191

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding three Facebook posts disseminated by salesforce members which DSSRC was concerned were communicating inappropriate earnings claims. The first post referenced the “unlimited earning potential” that could be realized through the Company’s business opportunity. The second post promised “additional...
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Closure

DSSRC Administrative Closure #190

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding two social media posts disseminated by salesforce members of the Company. DSSRC was concerned that the posts were communicating the message that the Company’s products were effective in the treatment and prevention of COVID-19.
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Closure

DSSRC Administrative Closure #189

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding three social media posts disseminated by Company salesforce members. Two of the posts included the same copy which referenced the COVID-19 pandemic and the significant amount of income that two different Company salesforce members earned through the direct selling business opportunity. The third...
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Closure

DSSRC Administrative Closure #188

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding three social media posts made by international salesforce members of the Company. DSSRC expressed its concerns that the three posts, while originating outside of the United States, communicated the message that the Company's products are effective in the treatment of COVID-19.
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Closure

DSSRC Administrative Closure #187

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding one YouTube video. DSSRC was concerned that the video, which was recorded and uploaded in Hungarian, made claims that the Company’s products are effective in the treatment of COVID-19.
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Closure

DSSRC Administrative Closure #186

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding nine social media posts disseminated by company salesforce members. DSSRC was concerned that these posts conveyed unsubstantiated product, health and wellness benefits claims that the Company’s products can protect against several health-related conditions including, but not limited to Diabetes,...
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Closure

DSSRC Administrative Closure #185

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding one social media post disseminated by a company salesforce member. Some of the language in the post made an atypical representation regarding the level of income that a salesforce member could expect to earn from the Company’s business opportunity. The post was identified by DSSRC pursuant to...

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Closure

DSSRC Administrative Closure #184

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding six social media posts. The inquiry involved a number of health-related posts which included claims that the Company’s products can treat Alzheimer’s disease and cancer and prevent diabetes and strokes. The posts were identified by DSSRC pursuant to its ongoing, independent monitoring of the...

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Closure

DSSRC Administrative Closure #183

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding nine social media posts. DSSRC was concerned that these posts made both explicit and implied claims that typical salesforce members of the Company could generally expect to earn significant, full-time, or career replacement income through participating in the Company’s business opportunity. The...

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Closure

DSSRC Administrative Closure #182

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding three social media posts disseminated by salesforce members of the company. DSSRC was concerned that the posts communicated the message that employees of the Company could earn unlimited, residual income and that the posts made representations that were atypical for salesforce members of the...
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Closure

DSSRC Administrative Closure #181

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding one social media post that was disseminated by a salesforce member of the Company. DSSRC was concerned that the post communicated that a typical salesforce member will earn a significant amount of income from the Company’s business opportunity. 

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Closure

DSSRC Administrative Closure #180

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding four social media posts that were disseminated by salesforce members of the Company. DSSRC was concerned that all four posts communicated the message that the Company’s products were effective in the treatment and prevention of several serious health-related conditions including, but not limited...
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Closure

DSSRC Administrative Closure #179

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding four social media posts that DSSRC was concerned conveyed the message that the Company’s products were effective in treating several serious health-related conditions, such as Covid-19 and other viral infections. DSSRC was also concerned that one of the posts, made by an international...
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Closure

DSSRC Administrative Closure #178

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding four social media posts that conveyed the message that the Company's products can treat several serious health-related conditions including diabetes and autism. DSSRC was also concerned that some of the social media posts communicated the message that salesforce members can generally expect to...

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Closure

DSSRC Administrative Closure #177

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding seven social media posts that DSSRC was concerned communicated the message that the Company’s products effectively treated serious health-related conditions such as cancer, diabetes, and migraines. The posts were identified by DSSRC pursuant to its ongoing, independent monitoring of the direct...
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Closure

DSSRC Administrative Closure #176

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding four social media posts made by salesforce members of the Company. DSSRC was concerned that these posts conveyed the message that the Company’s products can effectively prevent or treat serious health-related conditions including eczema. DSSRC also brought to the attention of the company a series...
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Closure

DSSRC Administrative Closure #175

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding two social media posts that DSSRC believed to be communicating the message that the Company’s product was effective in the treatment of COVID-19 and two posts that DSSRC was concerned represented a level of income that could not be expected to be attained by the average salesforce member. The posts...
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Closure

DSSRC Administrative Closure #174

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding five Facebook posts that conveyed the message that the Company’s products effectively treated serious health-related skin conditions such as eczema and psoriasis and the Company’s business opportunity will typically result in salesforce members earning “financial freedom” and “unlimited income”....
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Closure

DSSRC Administrative Closure #173

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding one YouTube video and two Facebook posts disseminated by Company salesforce members. DSSRC expressed concern that the video and the posts communicated the message that the Company’s products are effective as a treatment for several serious health conditions. In the YouTube video, the salesforce...
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Closure

DSSRC Administrative Closure #172

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding two Facebook posts (one of which was a Spanish-language post) disseminated by its salesforce members. DSSRC was concerned that the two posts communicated the message that the Company’s product was effective in the prevention and treatment of serious health-related conditions including, but not...
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Closure

DSSRC Administrative Closure #171

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding three Facebook posts that were disseminated by salesforce members of the company. DSSRC expressed concern that all three posts communicated the message that the Company’s products were effective in treating health-related conditions including, but not limited to, cancer, autism, diabetes, and...
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Closure

DSSRC Administrative Closure #170

DSSRC contacted a direct selling company regarding three social media posts disseminated by salesforce members that communicated the efficacy of the Company’s products to treat ADHD in children, COVID-19 and other health-related conditions. The social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. 

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Closure

DSSRC Administrative Closure #169

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding three social media posts that DSSRC was concerned conveyed, either through depictions or accompanying text, that the Company’s salesforce members can earn a significant income through the Company’s business opportunity.

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Closure

DSSRC Administrative Closure #168

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding four social media posts that DSSRC was concerned contained health-related product claims including statements that the Company’s products could prevent, treat, or cure COVID-19. DSSRC identified the subject social media posts that were made by Company salesforce members through its ongoing...

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Closure

DSSRC Administrative Closure #167

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding three Facebook posts that were disseminated by its independent salesforce members. 
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Closure

DSSRC Administrative Closure #166

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding four Facebook posts that were disseminated by its salesforce members. One post communicated health-related treatment claims regarding skin maladies. The remaining three posts included claims that potential recruits could replace income that was lost due to COVID-19, pay off debts, and earning...
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Closure

DSSRC Administrative Closure #165

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding four Facebook posts that were disseminated by salesforce members of the Company. All four of the post conveyed strong health-related product claims including the message that the Company’s products were effective to treat serious health conditions such as cancer, Alzheimer’s, and auto-immune diseases.
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Closure

DSSRC Administrative Closure #164

The Direct Selling Self-Regulatory Council (“DSSRC”) brought three Facebook posts containing product claims to the attention of a direct selling company (the “Company”). The posts were disseminated by salesforce members of the Company and were identified by DSSRC pursuant to its ongoing, independent monitoring of the direct selling industry.
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Closure

DSSRC Administrative Closure #163

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding three social media posts that DSSRC was concerned contained health-related product and income claims including statements that may imply that the Company’s products could prevent, treat, or cure COVID-19. After commencement of its inquiry, DSSRC identified three additional social media posts by...
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Closure

DSSRC Administrative Closure #162

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding social media posts that were disseminated by salesforce members. The subject claims and social media posts came to DSSRC’s attention through its independent monitoring of advertising in the direct selling marketplace.    
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Closure

DSSRC Administrative Closure #161

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding four Facebook posts that were disseminated by salesforce members of the Company. All four of the post conveyed strong health-related product claims including the message that the Company’s products were effective to treat serious health conditions such as COVID-19, ADHD, dementia, Alzheimer’s...

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Closure

DSSRC Administrative Closure #160

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding social media posts that were disseminated by salesforce members. The subject claims and social media posts came to DSSRC’s attention through its independent monitoring of advertising in the direct selling marketplace. 

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Closure

DSSRC Administrative Closure #159

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding four Facebook posts that were disseminated by Company salesforce members. All four of the posts made reference to prospective salesforce members being able to “replace lost income” through the Company’s business opportunity and one of the posts included an implied reference to achieving...

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Closure

DSSRC Administrative Closure #158

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) about two Facebook posts that were made by salesforce members of the Company. The first post conveyed strong health-related product claims including that the Company’s products combat COVID-19 and the second presented the earning opportunity afforded by selling the Company’s product as a way to make...
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Closure

DSSRC Administrative Closure #157

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding five Facebook posts that came to its attention pursuant to its independent monitoring of marketing claims in the direct selling industry. Four of the posts made health claims pertaining to the Company’s immunity boosting products and COVID-19. In the remaining post, the Company’s salesforce member...
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Closure

DSSRC Administrative Closure #156

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding two Facebook posts that came to its attention pursuant to its independent monitoring of marketing claims in the direct selling industry. These posts made by the Company’s salesforce members included serious health-related claims for its products regarding immunity boosting and cancer-prevention.
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Closure

DSSRC Administrative Closure #155

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding two Facebook posts and a YouTube video that came to its attention pursuant to its independent monitoring of marketing claims in the direct selling industry. Both Facebook posts made financial freedom claims, and one made explicit “doubled my income” claims. The YouTube video made health-related claims...
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Closure

DSSRC Administrative Closure #154

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding three Facebook posts and a YouTube video that came to DSSRC’s attention pursuant to its independent monitoring of direct selling claims disseminated on social media.  The first Facebook post included a video testimonial and claims pertaining to the medical benefits that could result from using the...
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Closure

DSSRC Administrative Closure #153

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding two Facebook posts and a Slideshare presentation that were identified pursuant to DSSRC’s independent monitoring of marketing claims in the direct selling industry. The two Facebook posts included claims that the Company’s product could treat COVID-19 and its accompanying symptoms. The Slideshare...
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Closure

DSSRC Administrative Closure #152

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding three Facebook posts made by salesforce members of the Company.  DSSRC was concerned that the three Facebook posts contained strong health-related product performance claims including but not limited to claims that certain of the Company’s products can treat and/or prevent chronic migraines,...
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Closure

DSSRC Administrative Closure #151

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding three Facebook posts that were identified by DSSRC as part of its ongoing monitoring of advertising and marketing claims in the direct selling industry.
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Closure

DSSRC Administrative Closure #150

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding two Facebook posts and a YouTube video that came to its attention pursuant to its independent monitoring of marketing claims in the direct selling industry. In one Facebook post, the salesforce referenced earning $550 in the first month working for the Company. The second Facebook post included a...
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Closure

DSSRC Administrative Closure #149

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding one Facebook post and two TikTok posts disseminated by salesforce members of the Company.  DSSRC was concerned that the Facebook post conveyed disease treatment claims and that the TikTok posts contained strong health-related product performance claims including claims that the Company’s...

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Closure

DSSRC Administrative Closure #148

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding three Facebook posts communicated by Company salesforce members that referenced serious health-related conditions that purportedly could be addressed by use of the Company’s products.
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Closure

DSSRC Administrative Closure #147

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding a number of social media posts disseminated by company salesforce members on Facebook. The subject claims came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace.
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Closure

DSSRC Administrative Closure #146

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding various social media posts disseminated by company salesforce members on Facebook. The subject claims which involved earnings claims regarding the amount of income that can be realized by the Company’s business opportunity, came to DSSRC’s attention pursuant to its independent monitoring of...
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Closure

DSSRC Administrative Closure #145

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding two Facebook posts and a Youtube video disseminated by Company salesforce members. All three social media offerings were disseminated by salesforce members located overseas and all three included implied earnings claims that Company salesforce members can earn significant income through the Company’s...
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Closure

DSSRC Administrative Closure #144

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding two Facebook posts disseminated by Company salesforce members. The first post featured a depiction of the Company’s line of products in front of a backdrop that listed several serious health conditions including, but not limited to, cancer, lupus, heart disease, Alzheimer’s and dementia.
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Closure

DSSRC Administrative Closure #143

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding three Facebook posts made by salesforce members of the Company.  DSSRC was concerned that the three Facebook posts contained strong health-related product performance claims including claims that certain of the Company’s products can treat and/or prevent COVID-19.
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Closure

DSSRC Administrative Closure #142

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding three Facebook posts made by salesforce members of the Company.  DSSRC was concerned that the three Facebook posts contained strong health-related product performance claims including claims that certain of the Company’s products can treat and/or prevent COVID-19.
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Closure

DSSRC Administrative Closure #141

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding two Facebook posts that were disseminated by salesforce members. The subject claims and social media posts came to DSSRC’s attention through its independent monitoring of advertising in the direct selling marketplace.
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Closure

DSSRC Administrative Closure #140

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding two Facebook posts that were disseminated by one active salesforce member and one inactive salesforce member. The first post discussed the efficacy of an ingredient in the Company’s product to protect against a number of serious health-related conditions including cancer, Alzheimer’s and high...
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Closure

DSSRC Administrative Closure #139

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding two social media posts disseminated by Company sales force members on Facebook. The subject claims and social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace.
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Closure

DSSRC Administrative Closure #138

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding two Facebook posts disseminated by salesforce members.  DSSRC was concerned that one of the posts conveyed claims that the Company’s products can protect against disease including express claims stating that the salesforce member is “COVID free” and the products being a “pandemic response.”...

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Closure

DSSRC Administrative Closure #137

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding two social media posts disseminated by Company sales force members on Twitter and Facebook. The subject claims and social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. 
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Closure

DSSRC Administrative Closure #136

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding a Facebook post disseminated by a Company salesforce member that was located overseas. The social media post came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. More specifically, the post included express claims that the Company’s products...
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Closure

DSSRC Administrative Closure #135

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding two social media posts disseminated by its salesforce members, one found on YouTube and one found on Facebook. The subject claims and social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace.
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Closure

DSSRC Administrative Closure #134

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding two identical Facebook posts disseminated by two separate salesforce members. The subject claims and social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace.
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Closure

DSSRC Administrative Closure #133

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding three identical Facebook posts disseminated by three separate salesforce members. The subject claims and social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. 
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Closure

DSSRC Administrative Closure #132

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding three Facebook posts and a YouTube video disseminated by Company salesforce members. The three Facebook posts all referenced an antioxidant ingredient in the Company’s product that was purportedly efficacious against certain disease conditions including, but not limited to, ADHD, autism and cancer....
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Closure

DSSRC Administrative Closure #131

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding a social media post disseminated by a Company sales force member on YouTube. The subject claim which involved an earnings claim regarding the amount of income that can be realized by the Company’s business opportunity, came to DSSRC’s attention pursuant to its independent monitoring of advertising...
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Closure

DSSRC Administrative Closure #130

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (“Company”) regarding a video that was identified during DSSRC’s monitoring of the direct selling industry and which was disseminated by a member of the Company salesforce team. In the video, the salesforce member makes unqualified representations regarding the potential of earning significant income within one year through...
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Closure

DSSRC Administrative Closure #129

The Direct Selling Self-Regulatory Council (“DSSRC”) opened an inquiry with a direct selling company (the “Company”) regarding one Facebook post and one YouTube video that were disseminated by Company salesforce members located in Europe. The Facebook post made reference to “boosting the immune system” to protect against the corona virus during the winter months. The YouTube video similarly included claims...
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Closure

DSSRC Administrative Closure #128

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding a testimonial video that was posted on Vimeo by a Company salesforce member. DSSRC was concerned that the video, which touted the salesforce member’s earnings as a direct seller, could be reasonably interpreted as implying that a new or prospective salesforce member of the Company could expect to...
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Closure

DSSRC Administrative Closure #127

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding four Facebook posts disseminated by Company salesforce members. All four posts referenced the products ability to treat coronavirus by virtue of the product’s efficacy at boosting the immune system. While some of the claims expressly identified COVID-19  (e.g., “Lets fight COVID-19 – Boost...
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Closure

DSSRC Administrative Closure #126

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding two social media posts made by salesforce members of the Company.  Both posted touted the income opportunity afforded by the direct selling opportunity. In the context in which the posts were made, DSSRC was concerned with the claim that the...
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Closure

DSSRC Administrative Closure #125

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding two Facebook posts disseminated by Company salesforce members. DSSRC was concerned that the posts could be reasonably interpreted as meaning that the direct selling company’s products can treat or prevent several serious health-related conditions.
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Closure

DSSRC Administrative Closure #124

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (“Company”) regarding two Facebook posts and two Instagram posts disseminated by Company salesforce members that were identified during DSSRC’s monitoring of the direct selling industry. DSSRC expressed its concern to the Company that all four posts either expressly communicated or...
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Closure

DSSRC Administrative Closure #123

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding one Facebook post and one online video disseminated by Company salesforce members. The marketing materials came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. DSSRC expressed concern to the Company that both social media posts conveyed...
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Closure

DSSRC Administrative Closure #122

Social media advertising for a direct selling company that markets health and wellness products came to the attention of the Direct Selling Self-Regulatory Council (DSSRC) pursuant to its monitoring of the direct selling industry. DSSRC identified two Facebook posts that were disseminated by a Company salesforce member as communicating egregious health-related claims. One post listed several serious...
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Closure

DSSRC Administrative Closure #121

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding five social media posts disseminated by Company salesforce members on Facebook and Instagram.  DSSRC was concerned that five of the social media posts conveyed unsubstantiated product, health and wellness benefits including claims that the Company’s products provide immune support that may...
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Closure

DSSRC Administrative Closure #120

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding three Facebook posts disseminated by its salesforce members. The subject claims and social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. 
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Closure

DSSRC Administrative Closure #119

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding five social media posts disseminated by Company salesforce members on Facebook and Instagram.  DSSRC was concerned that five of the social media posts conveyed unsubstantiated product, health and wellness benefits including claims that the Company’s...
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Closure

DSSRC Administrative Closure #118

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company regarding five social media posts (i.e., four Facebook posts and one Instagram post) disseminated by independent salesforce members on behalf of the Company. The three social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. 
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Closure

DSSRC Administrative Closure #117

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (“Company”) regarding four Facebook posts disseminated by Company salesforce members that were identified during DSSRC’s monitoring of the direct selling industry. DSSRC expressed its concern to the Company that two posts implied that the Company’s products offer protection from COVID-19. The two other social media posts...
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Closure

DSSRC Administrative Closure #116

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding six posts made on social media by Company salesforce members.  DSSRC was concerned that the social media posts disseminated by these Company salesforce members included unsubstantiated product, health and wellness benefits including claims that the Company’s products can protect against...

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Closure

DSSRC Administrative Closure #115

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding two Facebook posts by Company salesforce members that referenced serious health-related conditions that purportedly could be addressed by use of the Company’s products. 

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Closure

DSSRC Administrative Closure #114

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) regarding two Facebook posts making claims about the Company’s products. The Facebook posts were disseminated by a Company salesforce member and a former salesforce member of the Company. The social media posts were identified during DSSRC’s monitoring of the...

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Closure

DSSRC Administrative Closure #113

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (“Company”) regarding three Facebook posts disseminated by Company salesforce members that were identified during DSSRC’s monitoring of the direct selling industry. DSSRC expressed its concern to the Company that all of the posts implied that the Company products are effective to treat a number of health-related...

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Closure

DSSRC Administrative Closure #112

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (“Company”) regarding three Facebook posts that were identified during DSSRC’s monitoring of the direct selling industry and disseminated by Company salesforce members. 

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Closure

DSSRC Administrative Closure #111

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company that is located outside of the United States regarding two Instagram posts and five Facebook posts disseminated by its salesforce members. The social media post came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concern that the...
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Closure

DSSRC Administrative Closure #110

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding two Youtube posts, two Facebook posts and an Instagram post that were identified during DSSRC’s monitoring of the direct selling industry and disseminated by Company salesforce members.
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Closure

DSSRC Administrative Closure #109

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (“Company”) regarding two Facebook posts disseminated by Company salesforce members that were identified during DSSRC’s monitoring of the direct selling industry. DSSRC expressed its concern to the Company that the two posts implied that salesforce members can replace their income through participation in the Company’s...
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Closure

DSSRC Administrative Closure #108

The Direct Selling Self-Regulatory Council (“DSSRC”) commenced an inquiry with a direct selling company (“Company”) regarding three Facebook posts disseminated by Company salesforce members. 

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Closure

DSSRC Administrative Closure #107

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (“Company”) regarding a Facebook video post disseminated by a Company salesforce member. The video came to DSSRC’s attention pursuant to its routine monitoring of social media posts in the direct selling industry and it was determined that the video implied that the direct selling business opportunity offered by the Company...
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Closure

DSSRC Administrative Closure #106

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) about three Facebook posts disseminated by salesforce members of the Company. Two of the posts in question implied that the Company’s nutritional products could help individuals that consume such products fight viruses including COVID-19. The other post made specific health-related product efficacy claims...

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Closure

DSSRC Administrative Closure #105

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (the “Company”) about two Facebook posts disseminated by salesforce members of the Company. The posts in question implied that engaging in direct selling of the Company’s products could provide replacement income for those out of work due to COVID and/or a new career during the current public health crisis.

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Closure

DSSRC Administrative Closure #104

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (“Company”) regarding two Facebook posts disseminated by Company salesforce members. DSSRC expressed concern that both posts suggested that consumers could use the Company’s product to boost the immune system and prevent the cold and flu as an alternative to taking prescribed medication.
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Closure

DSSRC Administrative Closure #103

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (Company) regarding three Facebook posts disseminated by its salesforce members. The subject claims and social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. 

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Closure

DSSRC Administrative Closure #102

The Direct Selling Self-Regulatory Council (DSSRC) opened an inquiry into social media claims disseminated by the salesforce members for a direct selling company (Company). More specifically, DSSRC identified three Facebook posts which included claims suggesting that the Company’s product can remove the coronavirus from surfaces.  Although two posts communicated general effectiveness claims at removing...
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Closure

DSSRC Administrative Closure #101

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (Company) regarding three coronavirus related hashtags that accompanied a post stating that the Company’s product can strengthen the immune system. Earlier this year, the Federal Trade Commission (FTC) stated that coronavirus related claims and hashtags when coupled with claims that a product can strengthen or boost the...

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Closure

DSSRC Administrative Closure #100

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (“Company”) regarding two Facebook posts and one Instagram post disseminated by Company salesforce members. All three posts referenced the ability of the direct selling company’s product to prevent and eliminate the coronavirus.

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Closure

DSSRC Administrative Closure #99

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company regarding three Facebook post disseminated by its salesforce members. The subject claims and social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. 

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Closure

DSSRC Administrative Closure #98

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding two Instagram posts and one Facebook post disseminated by the Company’s salesforce members. The subject claims and social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. 
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Closure

DSSRC Administrative Closure #97

The Direct Selling Self-Regulatory Council (“DSSRC”) inquired about an Instagram post disseminated by a direct selling company’s (“Company”) salesforce member. The post in question inferred that the Company’s product could protect users from the coronavirus. DSSRC noted that at the time the post was disseminated, the Centers for Disease Control and Prevention, the World Health Organization and the Food Drug...
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Closure

DSSRC Administrative Closure #96

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (“Company”) regarding three Facebook posts disseminated by salesforce members that included claims that the Company’s products can assist in treating a number of serious health-related conditions including, but not limited to, Alzheimer’s, Parkinson’s disease and Multiple Sclerosis.

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Closure

DSSRC Administrative Closure #95

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding two Facebook posts that referenced the ability of one of the  Company’s products to treat a number of health-related conditions including, but not limited to, heart disease, Alzheimer’s, diabetes and depression. Both of the posts were disseminated by the Company’s international salesforce members.
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Closure

DSSRC Administrative Closure #94

DSSRC contacted a direct selling company about one Instagram post disseminated by one of the company’s salesforce members regarding the Company’s product for children. DSSRC determined that the post inferred that use of the Company’s product would boost their immune system and protect children from COVID-19.
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Closure

DSSRC Administrative Closure #93

The Direct Selling Self-Regulatory Council (“DSSRC”) brought two Facebook posts to the attention of a direct selling company (“Company”) which included claims from salesforce members that the Company’s product can treat the coronavirus. More specifically, the first post stated that the Company’s product helps boost the immune system to fight viruses all around us including the coronavirus. The second Facebook...
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Closure

DSSRC Administrative Closure #92

DSSRC contacted a direct selling company about a social media post disseminated by one of the company’s salesforce members that conveyed unsubstantiated product, health and wellness benefits including claims that the Company’s products can protect against disease and COVID-19.
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Closure

DSSRC Administrative Closure #91

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (“Company”) regarding three Facebook posts disseminated by the company’s salesforce members. The subject claims and social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. DSSRC expressed concern regarding the earnings claims that were communicated...
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Closure

DSSRC Administrative Closure #90

DSSRC contacted a direct selling company about a social media post disseminated by one of the company’s salesforce members that makes product performance claims and references the current health crisis.
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Closure

DSSRC Administrative Closure #89

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company regarding one Facebook post disseminated by its salesforce member. The social media post came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concern that this social media posts communicated that the Company’s products can protect...
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Closure

DSSRC Administrative Closure #88

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company regarding two Facebook post disseminated by its salesforce members. The subject claims and social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. 
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Closure

DSSRC Administrative Closure #87

DSSRC contacted a direct selling company about a social media post disseminated by one of the company’s salesforce members that contained a claim that implied that the direct selling company’s products could help prevent COVID-19.
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Closure

DSSRC Administrative Closure #86

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (“Company”) regarding three Instagram posts disseminated by the company’s salesforce members that pertained to the efficacy of the Company’s products regarding several serious health-related conditions.
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Closure

DSSRC Administrative Closure #85

The Direct Selling Self-Regulatory Council (“DSSRC”) contacted a direct selling company (“Company”) regarding three social media posts disseminated by the company’s salesforce members that conveyed aggressive product performance claims. Both social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising and marketing in the direct selling marketplace. DSSRC was concerned...
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Closure

DSSRC Administrative Closure #84

A direct selling company (“Company”) was contacted by the Direct Selling Self-Regulatory Council (DSSRC) with respect to three Facebook posts that included claims that the Company’s products can boost the immune system and protect users from the coronavirus. Shortly after receipt of DSSRC initial correspondence, the Company contacted the salesforce members responsible for the posts and requested that the posts...
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Closure

DSSRC Administrative Closure #83

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding three Facebook posts disseminated by the Company’s salesforce members that expressly associated the immune system support benefits provided by its products to the treatment of and/or protection against the coronavirus. One post, for example, claimed that the Company’s products helped him “overcome...
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Closure

DSSRC Administrative Closure #82

DSSRC contacted a direct selling company regarding three Facebook posts disseminated by its salesforce members. The subject claims and social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. DSSRC expressed concern that one of the social media posts communicated the message that the Company’s products can protect consumers against a...
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Closure

DSSRC Administrative Closure #81

DSSRC contacted a direct selling company about a social media post disseminated by one of its salesforce members that contained several earnings claims including an express claim that salesforce members could earn $500 or more per month. Other claims at issue in the social media post included language describing the opportunity as zero-risk and money back guaranteed as well as the claim salesforce members could...
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Closure

DSSRC Administrative Closure #80

DSSRC contacted a direct selling company regarding two Facebook posts disseminated by its salesforce members. The subject social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concern that the posts conveyed the unsupported health-related message that the Company’s direct selling products can protect...

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Closure

DSSRC Administrative Closure #79

DSSRC contacted a direct selling company regarding three social media posts disseminated by its salesforce members. The subject social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concerns that the posts conveyed unsupported product, health and wellness benefits and the message that the Company’s...

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Closure

DSSRC Administrative Closure #78

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company (“Company”) regarding a Pinterest post and a claim on the company website, both of which referenced a business opportunity at the Company with unlimited income potential. More specifically, the Pinterest post featured a photograph of scattered $100 bills and the promise of glamourous trips, extra cash and unlimited income. In...
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Closure

DSSRC Administrative Closure #77

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company regarding three Facebook posts disseminated by its salesforce members. The subject claims and social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concern that the social media posts communicated the message that the...
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Closure

DSSRC Administrative Closure #76

Social media advertising for a direct selling company that markets health and wellness products came to the attention of the Direct Selling Self-Regulatory Council (DSSRC) pursuant to its monitoring of the direct selling industry. DSSRC identified three Facebook posts that were disseminated by Company salesforce members as communicating egregious health-related claims. One post stated “build your immune...

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Closure

DSSRC Administrative Closure #75

The Direct Selling Self-Regulatory Council (DSSRC) contacted a direct selling company regarding a Facebook post that referenced the Company as providing an “unlimited earnings opportunity” and “financial freedom” for salesforce members. 
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Closure

DSSRC Administrative Closure #74

DSSRC contacted a direct selling company (the “Company”) regarding five Facebook posts that discussed the ability of the Company’s products to treat and/or alleviate a number of health-related conditions including, but not limited to, cancer, depression, arthritis, memory loss and epilepsy. The Company responded to DSSRC and explained that all of the posts at issue were not disseminated by the Company or its...
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Closure

DSSRC Administrative Closure #73

DSSRC contacted a direct selling company regarding three Facebook posts disseminated by its salesforce members as well as two product performance claims, one business opportunity claim and nine consumer testimonials located on the Company’s website The subject claims and social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace....
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Closure

DSSRC Administrative Closure #72

DSSRC contacted a direct selling company regarding three Facebook posts disseminated by its salesforce members. The subject social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concern that the social media posts conveyed unsubstantiated health-related benefit claims related to the current COVID-19...
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Closure

DSSRC Administrative Closure #71

DSSRC contacted a direct selling company regarding five Facebook posts disseminated by its salesforce members. The subject social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concern that the social media posts conveyed unsubstantiated product health and wellness benefit claims related to the current...
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Closure

DSSRC Administrative Closure #70

DSSRC contacted a direct selling company about two Facebook posts disseminated by the company’s salesforce members that conveyed product performance stating and/or implying that the company’s products can help prevent or treat COVID-19. Both posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace.

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Closure

DSSRC Administrative Closure #69

DSSRC contacted a direct selling company about two YouTube videos disseminated by the company’s salesforce members that conveyed product performance claims while referencing the current global pandemic. Both videos came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace.

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Closure

DSSRC Administrative Closure #68

DSSRC contacted a direct selling company about two social media posts disseminated by the company’s salesforce members that conveyed product performance claims. Both social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. 

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Closure

DSSRC Administrative Closure #67

DSSRC contacted a direct selling company about certain social media posts disseminated by salesforce members regarding product efficacy claims that referenced “Corona Virus.” DSSRC also identified more general product claims regarding viruses that DSSRC was concerned could be reasonably interpreted could be reasonably interpreted as meaning that the company’s products are effective against the...

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Closure

DSSRC Administrative Closure #66

DSSRC contacted a direct selling company about three social media posts disseminated by salesforce members regarding business opportunities during the pandemic. The social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. 

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Closure

DSSRC Administrative Closure #65

DSSRC contacted a direct selling company about three business opportunity posts disseminated by salesforce members. The social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. 

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Closure

DSSRC Administrative Closure #64

DSSRC contacted a direct selling company about three social media post disseminated by salesforce members. The social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concern that the social media posts conveyed unsubstantiated product health and wellness benefit claims related to the current COVID-19...

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Closure

DSSRC Administrative Closure #63

DSSRC contacted a direct selling company about a social media post disseminated by a salesforce member. The subject social media post came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concern that the social media post conveyed unsubstantiated product health and wellness benefit claims related to the current COVID-19...
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Closure

DSSRC Administrative Closure #62

DSSRC contacted a direct selling company about three social media posts disseminated by its salesforce members. The subject social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concern that the social media posts conveyed unsubstantiated product health and wellness benefit claims related to the current...
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Closure

DSSRC Administrative Closure #61

DSSRC contacted a direct selling company about three social media posts disseminated by its salesforce members. The subject social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concern that two of the social media posts conveyed unsubstantiated product health and wellness benefit claims related to the...
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Closure

DSSRC Administrative Closure #60

DSSRC contacted a direct selling company about three social media posts disseminated by its salesforce members. The subject social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concern that the social media posts conveyed unsubstantiated product health and wellness benefit claims related to the current...
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Closure

DSSRC Administrative Closure #59

DSSRC contacted a direct selling company about six social media posts disseminated by its salesforce members. The subject social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concern that the social media posts conveyed unsubstantiated product health and wellness benefit claims related to the current...
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Closure

DSSRC Administrative Closure #58

DSSRC contacted a direct selling company about a social media post disseminated by a salesforce member. The subject social media post came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concern that the social media post conveyed unsubstantiated product health and wellness benefit claims related to the current COVID-19...
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Closure

DSSRC Administrative Closure #57

DSSRC contacted a direct selling company about three social media posts disseminated by its salesforce members. The subject social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concern that the social media posts conveyed unsubstantiated product health and wellness benefit claims related to the current...
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Closure

DSSRC Administrative Closure #56

DSSRC contacted a direct selling company about two social media posts disseminated by its salesforce members. The subject social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concern that the social media posts conveyed unsubstantiated product health and wellness benefit claims related to the current...
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Closure

DSSRC Administrative Closure #55

DSSRC contacted a direct selling company about two social media posts disseminated by its salesforce members. The subject social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concern that the two social media posts conveyed unsubstantiated earnings claims that individuals could either take financial...
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Closure

DSSRC Administrative Closure #54

DSSRC contacted a direct selling company about five social media posts disseminated by its salesforce members. The subject social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concern that three of the social media posts conveyed unsubstantiated product, health and wellness benefits that the Company’s...
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Closure

DSSRC Administrative Closure #53

DSSRC contacted a direct selling company about twelve social media posts disseminated by its salesforce members. The subject social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concern that the social media posts conveyed unsubstantiated health-related claims that the Company’s direct selling products...
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Closure

DSSRC Administrative Closure #52

DSSRC contacted a direct selling company about four social media posts disseminated by its salesforce members. The subject social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concern that the social media posts conveyed unsubstantiated product, health and wellness benefits that the Company’s direct...

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Closure

DSSRC Administrative Closure #51

DSSRC contacted a direct selling company about three social media posts disseminated by its salesforce members. The subject social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concern that the social media posts conveyed unsubstantiated product, health and wellness benefits that the Company’s direct...
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Closure

DSSRC Administrative Closure #50

DSSRC contacted a direct selling company about two social media posts disseminated by its salesforce members. The subject social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concern that the social media posts conveyed unsubstantiated product, health and wellness benefits that the Company’s direct...
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Closure

DSSRC Administrative Closure #49

DSSRC contacted a direct selling company about three social media posts disseminated by its salesforce member. The subject social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concern that the social media posts conveyed unsubstantiated product, health and wellness benefits that the Company’s direct...
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Closure

DSSRC Administrative Closure #48

DSSRC contacted a direct selling company about a social media post disseminated by a salesforce member. The subject social media post came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concern that the social media post conveyed unsubstantiated product, health and wellness benefits that the Company’s direct selling...

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Closure

DSSRC Administrative Closure #47

DSSRC contacted a direct selling company about a social media post disseminated by a salesforce member. The subject social media post came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concern that the social media post conveyed unsubstantiated earnings claims that individuals could make up lost income due to the...
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Closure

DSSRC Administrative Closure #46

DSSRC contacted a direct selling company about two social media posts disseminated by its salesforce members. The subject social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concern that the social media posts conveyed unsubstantiated product, health and wellness benefits that the Company’s direct...
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Closure

DSSRC Administrative Closure #45

DSSRC contacted a direct selling company about one social media post disseminated by a salesforce member. The subject social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concern that the social media post conveyed unsubstantiated product, health and wellness benefits that the Company’s direct selling...
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Closure

DSSRC Administrative Closure #44

DSSRC contacted a direct selling company about three social media posts disseminated by its salesforce members. The subject social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concern that the three social media posts conveyed unsubstantiated earnings claims that individuals can make a minimum level...
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Closure

DSSRC Administrative Closure #43

DSSRC contacted a direct selling company about one social media post disseminated by a salesforce member. The subject social media post came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concerns that the social media post conveyed unsubstantiated product, health and wellness benefits that the Company’s direct selling...
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Closure

DSSRC Administrative Closure #42

DSSRC contacted a direct selling company about two social media posts disseminated by its salesforce members. The subject social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concerns that two of the social media posts conveyed unsubstantiated product, health and wellness benefits that the Company’s...

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Closure

DSSRC Administrative Closure #41

DSSRC contacted a direct selling company about three social media posts disseminated by its salesforce members. The subject social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concern that the three Facebook posts disseminated by salesforce members conveyed unsubstantiated product, health and wellness...
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Closure

DSSRC Administrative Closure #40

DSSRC contacted a direct selling company about six social media posts disseminated by its salesforce members. The subject social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concern that the six Facebook posts disseminated by salesforce members conveyed unsubstantiated product, health and wellness...
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Closure

DSSRC Administrative Closure #39

DSSRC contacted a direct selling company about thirty-five social media posts disseminated by its salesforce members. The subject social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concerns that thirty-three of the social media posts...

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Closure

DSSRC Administrative Closure #38

DSSRC contacted a direct selling company about five social media posts disseminated by its salesforce members. The subject social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concern that four of the Facebook posts conveyed unsubstantiated product, health and wellness benefits that the Company’s...
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Closure

DSSRC Administrative Closure #37

DSSRC contacted a direct selling company about two social media posts disseminated on behalf of the company. The two social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concern that the two disseminated social media posts conveyed unsubstantiated product, health and wellness benefits that the...
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DSSRC Administrative Closure #36

DSSRC contacted a direct selling company regarding one earnings claim and one health related product claim disseminated on behalf of the company. The subject claims came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. DSSRC expressed concern to the direct selling company that the earnings claim conveyed an unsubstantiated earning potential claim. In...
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Closure

DSSRC Administrative Closure #35

DSSRC contacted a direct selling company about a social media post depicting the company’s name alongside an image of a hand stopping a coronavirus particle. The subject social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. DSSRC expressed concern to the direct selling company that the post conveyed unsubstantiated product claims...
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Closure

DSSRC Administrative Closure #34

DSSRC contacted a direct selling company regarding two Facebook posts that referenced the corona virus. The first post discussed the necessity to slow the spread of corona virus accompanied by a picture of the Company’s product. Viewers of the post are required to scroll down the screen to view language disclosing that, although the product has been proven to eliminate almost all viruses, it has not been tested...
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Closure

DSSRC Administrative Closure #33

DSSRC contacted a direct selling company about two social media posts disseminated by its salesforce members. The subject social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concern that two Facebook posts disseminated by salesforce members conveyed unsubstantiated product, health and wellness...
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Closure

DSSRC Administrative Closure #32

Social media posts disseminated by distributors for a multi-level company came to the attention of the Direct Selling Self-Regulatory Council (DSSRC) pursuant to its internal monitoring process. More specifically, one Instagram post...

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Closure

DSSRC Administrative Closure #31

Facebook posts disseminated by distributors for a direct selling company came to the attention of DSSRC pursuant to its monitoring program. One post referenced the corona virus and claimed that its products could act as an immune system booster. A second post stated that the Company’s products will help protect against Covid-19 and the corona virus. As DSSRC noted to the Company, the 
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Closure

DSSRC Administrative Closure #30

DSSRC reviewed a social media post disseminated by an independent salesforce member of a direct selling company. DSSRC expressed its concern that the Facebook post suggested that the Company’s products may serve as a form of defense against Coronavirus.
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Closure

DSSRC Administrative Closure #29

Social media posts disseminated by the salesforce of a direct selling company were identified by DSSRC as communicating claims that Company products are effective at treating Covid-19 and the symptoms associated with the virus. More specifically, four Facebook posts came to the attention of DSSRC through its routine monitoring program which included claims about attacking virus accompanied by hashtags that...
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Closure

DSSRC Administrative Closure #28

DSSRC contacted a direct selling company about two social media posts disseminated by its salesforce members. The subject social media posts came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concern that two YouTube videos disseminated by salesforce members conveyed unsubstantiated product, health and wellness...
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Closure

DSSRC Administrative Closure #27

DSSRC contacted a direct selling company about one social media post disseminated by a salesforce member. The subject social media post came to DSSRC’s attention pursuant to its independent monitoring of advertising in the direct selling marketplace. Specifically, DSSRC expressed concern that the Facebook post disseminated by a salesforce member conveyed unsubstantiated product claims that the Company’s...
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Closure

DSSRC Administrative Closure #26

DSSRC inquired about two social media posts disseminated by the salesforce of a direct selling company that came to its attention pursuant to its DSSRC’s independent monitoring of advertising in the direct selling marketplace. DSSRC expressed concern that the two Instagram posts conveyed unsubstantiated product claims that the Company’s products can protect against COVID-19 virus.
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Closure

DSSRC Administrative Closure #25

DSSRC inquired about two product claims disseminated on Facebook by salesforce members for a multi-level marketing company. The claims pertained to the ability of the Company’s products to treat COVID-19 and the symptoms associated with the condition.
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Closure

DSSRC Administrative Closure #24

DSSRC inquired into a two product claims disseminated on Facebook by a distributor for a multi-level direct selling company. DSSRC expressed its concern that the social media posts conveyed unsubstantiated product claims that the Company’s products can protect against disease and the COVID-19 virus.
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Closure

DSSRC Administrative Closure #23

DSSRC inquired into two Facebook posts disseminated by the salesforce of a direct selling company. The DSSRC expressed concern that the two social media posts unnecessarily referenced the COVID-19 crisis as an optimal opportunity to make money with the Company.
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Closure

DSSRC Administrative Closure #22

DSSRC inquired into two product claims and one earnings claim disseminated on Facebook by distributors for a multi-level direct selling company. The claims were disseminated by salesforce force members regarding the ability of Company products to treat or prevent coronavirus disease and the earnings people who have recently lost income can make, or both.
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Closure

DSSRC Administrative Closure #21

DSSRC inquired into a product claim disseminated on Facebook by a distributor for a multi-level direct selling company. The product performance claim pertained to the Company’s product being more potent than natural vitamins.
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Closure

DSSRC Administrative Closure #20

DSSRC inquired about a social media post disseminated by the salesforce of a direct selling Company that came to DSSRC’s attention pursuant to its ongoing independent monitoring of advertising in the direct selling marketplace. DSSRC expressed concern that the post at issue conveyed unsubstantiated claims that the Company’s products can protect against COVID-19 virus.
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Closure

DSSRC Administrative Closure #19

DSSRC inquired into hashtag claims disseminated on Instagram by a distributor for a multi-level direct selling company. The hashtags referenced a million dollar business and six figure earning potential included as well as a hashtag naming a specific direct selling company.
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Closure

DSSRC Administrative Closure #18

In 2019, DSSRC contacted a direct selling company regarding several earnings claims on the direct selling company’s website as well as claims that were being disseminated by the company’s salesforce on social media.

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DSSRC Administrative Closure #17

DSSRC contacted a direct selling company (the “Company”) about earnings claims disseminated on the Company’s website and on social media by salesforce members. Specifically, DSSRC identified a number of express and implied earnings claim that referenced financial freedom, exorbitant bonuses and vacations, luxury cars, the ability to pay off college loans and generous reward programs. The advertising also...

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Closure

DSSRC Administrative Closure #16

DSSRC opened an inquiry into a multi-level marketing company regarding several business opportunity claims including aggressive, atypical income and bonus incentive claims that did not include disclosure of generally excepted results. The claims were disseminated on Facebook, in YouTube videos and on the Company website and were communicated expressly in the posts as well as through accompanying hashtags. More...
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Closure

DSSRC Administrative Closure #15

DSSRC contacted a direct selling company regarding unqualified income and product performance claims that were disseminated by its distributors. The claims appeared on Facebook, Instagram and YouTube. More specifically, the posts by Company distributors claimed unlimited income opportunities, earning potential of up to $2,000 per month, and claims of working part time for full time income and replacing full...
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Closure

DSSRC Administrative Closure #14

DSSRC contacted a direct selling company regarding a product efficacy claim their products. More specifically, a claim from the Company’s international salesforce appeared on Instagram and claimed that the product can be used to treat COVID-19.
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DSSRC Administrative Closure #13

DSSRC contacted a direct selling company regarding two claims made by Company distributors that potential recruits can achieve financial freedom and that their products have health benefits.
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DSSRC Administrative Closure #12

DSSRC contacted a direct selling company regarding three income claims. Specifically, claims from Company salesforce members appeared on various social media platforms including YouTube, Facebook and Facebook Watch and included references to company representatives being able to financially support themselves, make “good money” and the kind of income they desired. In addition, another post included a “part time...
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Closure

DSSRC Administrative Closure #11

In 2020, a direct selling company contacted DSSRC seeking guidance regarding company events at which top distributors are recognized. The direct selling company stated that it had previously presented some of its highest performing distributors with oversized checks at the event but, since the success of those top distributors was not typical, it was concerned that the oversized checks might convey an...

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Closure

DSSRC Administrative Closure #10

DSSRC commenced an inquiry into a direct selling company regarding nine income claims. Claims from Company salesforce members appeared on various social media platforms including Facebook, Instagram and YouTube and included unqualified references to the Company’s bonus and incentive reward program including references to luxury automobiles and atypical income representations. Income claims were also...
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Closure

DSSRC Administrative Closure #9

DSSRC reviewed claims by a multi-level direct selling marketing company. The inquiry included one earnings claim stating: “actually make whatever figure you wanna put in there..” and included references to earnings of up to $30,000 a month. Another claim stated that the Company could help “… people part/full time make an incredible income.”
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Closure

DSSRC Administrative Closure #8

DSSRC investigated a multi-level direct selling marketing company regarding earnings claims that were primarily disseminated on Facebook. The claims involved the potential to achieve “financial freedom” and a substantial income or lavish lifestyle. One such claim mentioned that a mother who was working as a full-time teacher was able to earn over $28,000 last year as a result of selling the company’s goods, and...
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Closure

DSSRC Administrative Closure #7

DSSRC reviewed marketing for a direct selling company’s incentive trip reward. After discussions with DSSRC, the direct selling company included a disclosure informing consumers of what is needed to qualify for the incentive trip as well as how likely it is that the typical company representative would earn such an incentive trip. 
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Closure

DSSRC Administrative Closure #6

DSSRC investigated a multi-level direct selling company regarding its earning claims that were primarily found in posts on Facebook and in videos, which indicated that a lavish lifestyle could be achieved through selling the company’s products. The claims included buying a house with earnings from selling the company’s products and being able to generate several thousands of dollars in income per week....
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Closure

DSSRC Administrative Closure #5

DSSRC contacted a direct selling regarding marketing on the direct selling company’s website. Specifically, the company’s website included an unqualified claim regarding an incentive trip that could be earned by salesforce members.
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DSSRC Administrative Closure #4

DSSRC inquired into the earning claims disseminated on Facebook by a multi-level direct selling company. The statements at issue mentioned the ability to earn a full-time income and the possibility of replacing one’s day job as well as earning perks such as all-expense paid vacations to exotic places.
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Closure

DSSRC Administrative Closure #3

DSSRC inquired about income and incentive claims disseminated by a direct selling company. The claims at issue pertained to atypical and unqualified income claims and travel and incentive claims disseminated by company distributors on Facebook and YouTube.
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DSSRC Administrative Closure #2

DSSRC opened an inquiry with a direct selling company regarding Instagram and Facebook posts made by the Company salesforce regarding claims of achieving “financial freedom,” a claim stating that potential recruits can “earn the income that want,” an unqualified claim of atypical earnings and an unqualified claim regarding company incentive trips.

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Closure

DSSRC Administrative Closure #1

The Direct Selling Self-Regulatory Council (DSSRC) inquired with a direct selling company regarding twos social media posts disseminated by members of the Company salesforce. The first claim appeared on Instagram and stated that that the salesforce member was able to more than replace her salary from here previous, full-time job. 

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