Following NAD Inquiry, L’Oréal Modifies Disclosures to Clarify that Content on Sites May be Advertising
For Immediate Release
Contact: Abby Hills, Director of Communications, BBB National Programs, 301.412.7769 / email@example.com
New York, NY – June 3, 2020 – Following an inquiry by the National Advertising Division (NAD), L’Oréal USA made immediate modifications to three L’Oréal-owned websites, Makeup.com, Skincare.com, and Hair.com, to enhance and make it clear that the content is written by or on behalf of L’Oréal. The challenge arose from NAD’s routine monitoring program.
NAD is an investigative unit of the advertising industry’s system of self-regulation and is a division of the BBB National Programs’ self-regulatory and dispute resolution programs.
Consumers should easily understand whether content they are viewing is an advertisement or editorial content. NAD was concerned that L’Oréal’s websites, Makeup.com, Skincare.com and Hair.com, looked like publisher’s sites providing general information on how to improve one’s hair, skin, and makeup application through various articles, while also selling products to further those goals. NAD noted that upon initiation of this inquiry, the references to L’Oréal generally appeared at the bottom of the respective webpages, too far from the website logos and content. Thus, the websites did not ensure that, at first glance, consumers could perceive that the articles featuring reviews of various skincare and makeup products were, in fact, advertisements for L’Oréal products.
NAD noted that the advertiser immediately responded to NAD’s inquiry and explained that the full L’Oréal branding was meant to appear at the top of each webpage, integrated with the website name/logo. However, during revisions to the websites, the full disclosure was inadvertently dropped on some pages. L’Oréal undertook a thorough review of the three websites and added “By L’Oréal” directly below the Makeup.com and Skincare.com logos, and “Powered by L’Oréal” directly below Hair.com.
NAD determined that these disclosures are clear and conspicuous and inform consumers of L’Oréal’s ownership of the websites such that they understand that the content on the websites may be advertising. NAD appreciated L’Oréal’s immediate modifications to its websites to enhance and make it clear that the content is written by or on behalf of L’Oréal.
In its advertiser’s statement, L’Oréal stated that “as a strong supporter of the advertising self-regulation process, L’Oréal USA appreciates NAD’s thorough and thoughtful review of this matter. We remain committed to ensuring that our Makeup.com, Skincare.com, and Hair.com website properties always include clear and conspicuous branding.”
About the National Advertising Division: The National Advertising Division (NAD), a division of BBB National Programs, provides independent self-regulation and dispute resolution services, guiding the truthfulness of advertising across the U.S. National Advertising Division reviews national advertising in all media and its decisions set consistent standards for advertising truth and accuracy, delivering meaningful protection to consumers and leveling the playing field for business.
About BBB National Programs: BBB National Programs is where businesses turn to enhance consumer trust and consumers are heard. This independent, non-profit organization enhances trust, innovation, and competition in the marketplace through the development and delivery of cost-effective, third-party self-regulation, dispute resolution, and accountability programs. BBB National Programs’ 10 leading industry self-regulation and dispute resolution programs resolve business issues of national and international importance, and fosters industry best practices in truth-in-advertising, child-directed marketing, data privacy, and dispute resolution. To learn more about industry self-regulation, visit bbbprograms.org.