NARB ProgramBackgrounds

National Advertising Review Board

The National Advertising Review Board (NARB) is the appellate body for the U.S. system of advertising industry self-regulation. Five-member NARB panels hear cases appealing an NAD or CARU decision and provide independent industry peer review, ensuring truthfulness and accuracy in national advertising and helping promote voluntary compliance of its decisions—a key pillar of industry self-regulation.

Program Impact

NARB, established in 1971 as a fair and impartial appellate body, reviews appealed NAD or CARU decisions. Nominated by various leading organizations in the advertising industry, NARB members are selected for their stature and experience in their fields. 

 

 

Truth & Transparency

When a competitor’s advertising harms consumer trust or threatens a company’s reputation and market share, the advertising self-regulatory system creates a level-playing field for business and helps ensure consumers receive truthful and accurate advertising.

Compliance

After a decision, NARB or the challenger can check in on whether the advertiser has made appropriate modifications to its advertising and has 10 days to respond. The case is closed if there is a good faith effort to bring their advertising into compliance.

Non-Compliance

In cases of lack of good faith efforts to modify or discontinue advertising as a result of a NARB decision, NARB will refer the case to an appropriate government agency, usually the Federal Trade Commission (FTC).
 

For the last 50 years in the advertising industry, companies have held each other to a higher standard. In response to the pressures and criticisms of consumerism that had mounted during the previous decade, in 1971 the advertising industry established the National Advertising Division (NAD) and National Advertising Review Board (NARB), the U.S. mechanism of independent self-regulation that has stood the test of time and technological innovation.

 

Visit NAD50th.org

Guidelines & Procedures


Any advertiser or challenger has the right to appeal NAD’s decision to NARB. An advertiser has an automatic right of appeal. A challenger must request permission to appeal from the NARB chair and explain why it believes there is a substantial likelihood NARB would come to a different conclusion on a case than NAD. 

 

News & Blog

Press Release

BBB National Programs Announces 98 Distinguished Panel Pool Members for 2024 National Advertising Review Board

McLean, VA – January 9, 2024 – BBB National Programs today announced the 98 panel pool members of the 2024 National Advertising Review Board (NARB), the appellate body for the U.S. advertising industry’s system of self-regulation. 

Read the Press Release
Press Release

BBB National Programs Announces 91 Distinguished Panel Pool Members for 2023 National Advertising Review Board

McLean, VA – January 10, 2023 – BBB National Programs today announced the 91 panel pool members of the 2023 National Advertising Review Board, the appellate body for the U.S. advertising industry’s system of self-regulation, selected for their stature and experience in their fields.

Read the Press Release

Big Game, Ad Claims: Reflecting on Super Bowl Advertising Tactics

Feb 10, 2021, 16:55 PM by Laura Brett, Vice President and La Toya Sutton, Attorney of the National Advertising Division
Super Bowl LV was watched by a total of 96.4 million viewers, according to Nielsen ratings provided by CBS Sports, and you may have noticed on social media that we decided to have some fun this year. With a little creative help, we developed a game called #BigGameAdClaim BINGO. Being competitive types, we were looking closely for our industry’s fun phrases such as sustainability claims, anthropomorphic animals, and superior performance claims.

Super Bowl LV was watched by a total of 96.4 million viewers, according to Nielsen ratings provided by CBS Sports. We were just two of the viewers, but like most of us in the advertising law community we were watching very closely, not just the “Big Game,” but of course the ads.

You may have noticed on social media leading up to the game that we decided to have some fun this year. With a little creative help, we developed a just-for-fun game called #BigGameAdClaim BINGO. Thanks to those who played along.

Being competitive types, we were looking closely for our industry’s fun phrases such as sustainability claims, anthropomorphic animals, and superior performance claims. It was not an ad, but the predictions about the Kansas City Chiefs offense might fit in that latter category. 

Here are some thoughts on the issues and trends we spotted in the ads:  

  • Advertisers have an innate ability to meet consumers where they are, and this year many ads met us where we have spent the past year, in our homes and on our devices. In addition to the ads for snacks and drinks, many others focused on traditional home chores, cleaning, doing laundry, planting gardens, and even getting rid of junk.
  • While we did not see a lot of performance claims, many of these ads or products tied to social media or digital campaigns in ways that reflect our increasing use of social media for socializing this year and the associated reliance on our devices.

 

Other ads specifically targeted that dependence on devices, whether for school, work, entertainment, or for dinner, and demonstrated what can be done on phones or devices now, including an emphasis on gaming and new entertainment platforms. This reflects a trend we have seen at NAD with an increase in challenges to the technology products that are essential to our daily lives.    

Several other advertisers were aspirational -- electric cars dominating in the near future, driverless cars, and space travel. A forward-looking trend, possibly a focus to remind us that there is a future in which we will be working and socializing out of our homes, is one we have noted in recent NAD cases.  

Though Sunday's matchup between the Tampa Bay Buccaneers and the reigning champion Chiefs was a blowout on the field, the game “outside the lines” seemed respectful of the times we are in with many devoted to public service messages.

Year after year, no matter the mood of the moment, the “Big Game” continues to be a commercial success. Rates for 30-second ad spots during this year's event averaged roughly $5.5 billion, a historic high. And these ads were not just airing on TV; broadcast broke records as the most live-streamed NFL game ever, averaging 5.7 million viewers per minute — up 65% from last year's big game.

Football fans may have been disappointed by the game itself, but we “ad fans” were struck by the positive and hopeful messages that resonated throughout many of the 2021 Super Bowl ads. We eagerly await next year and hope you will join us on February 6, 2022, for our next edition of Big Game Ad Claim BINGO.

 

 

 

Decisions

Decision

National Advertising Review Board Recommends Mint Mobile Discontinue or Modify Certain Claims for its Wireless Service

New York, NY – February 8, 2024 – A panel of the National Advertising Review Board (NARB) recommended that Mint Mobile modify or discontinue cost-per-month pricing promos, discontinue the “cut out the cost of retail service and passed those sweet savings directly to you” claim, and discontinue disparaging social media...

Read the Decision Summary
Decision

National Advertising Review Board Recommends Comcast Discontinue Use of “10G” When Referring to the Name of its Network

New York, NY – February 5, 2024 – A panel of the National Advertising Review Board (NARB) recommended that Comcast discontinue use of the term 10G in the product service name “Xfinity 10G Network” and when 10G is used descriptively to describe the Xfinity network.

Read the Decision Summary
Decision

National Advertising Division Recommends Blueprint Test Preparation Discontinue Certain MCAT Score Improvement Claims

New York, NY – April 22, 2024 – The National Advertising Division recommended Blueprint Test Preparation discontinue certain express and implied claims made in connection with its four MCAT preparation courses, including claims that Blueprint students raise their MCAT scores by 15 or 13 points on average.

Read the Decision Summary
Decision

National Advertising Division Recommends The Princeton Review Discontinue Point Increase Claims for MCAT Test Preparation Services

New York, NY – April 18, 2024 – In a Fast-Track SWIFT challenge, the National Advertising Division recommended that The Princeton Review (TPR) discontinue claims that its students “Score a 515+ on the MCAT or add 15 points depending on your starting score. Guaranteed or your money back.”

Read the Decision Summary

 

BBB National Programs provides summaries of all case decisions in the Case Decision Summary library. For the full text of National Advertising Division, National Advertising Review Board, and Children’s Advertising Review Unit decisions, subscribe to the Online Archive. For members of the press, the full text of any BBB National Programs decision is available by emailing the request to press@bbbnp.org

 

 

 

Frequently Asked Questions

 

 

 

 

Contact Us