NARB ProgramBackgrounds

National Advertising Review Board

The National Advertising Review Board (NARB) is the appellate body for the U.S. system of advertising industry self-regulation. Five-member NARB panels hear cases appealing an NAD or CARU decision and provide independent industry peer review, ensuring truthfulness and accuracy in national advertising and helping promote voluntary compliance of its decisions—a key pillar of industry self-regulation.

Program Impact

NARB, established in 1971 as a fair and impartial appellate body, reviews appealed NAD or CARU decisions. Nominated by various leading organizations in the advertising industry, NARB members are selected for their stature and experience in their fields. 

 

 

Truth & Transparency

When a competitor’s advertising harms consumer trust or threatens a company’s reputation and market share, the advertising self-regulatory system creates a level-playing field for business and helps ensure consumers receive truthful and accurate advertising.

Compliance

After a decision, NARB or the challenger can check in on whether the advertiser has made appropriate modifications to its advertising and has 10 days to respond. The case is closed if there is a good faith effort to bring their advertising into compliance.

Non-Compliance

In cases of lack of good faith efforts to modify or discontinue advertising as a result of a NARB decision, NARB will refer the case to an appropriate government agency, usually the Federal Trade Commission (FTC).
 

For the last 50 years in the advertising industry, companies have held each other to a higher standard. In response to the pressures and criticisms of consumerism that had mounted during the previous decade, in 1971 the advertising industry established the National Advertising Division (NAD) and National Advertising Review Board (NARB), the U.S. mechanism of independent self-regulation that has stood the test of time and technological innovation.

 

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Guidelines & Procedures


Any advertiser or challenger has the right to appeal NAD’s decision to NARB. An advertiser has an automatic right of appeal. A challenger must request permission to appeal from the NARB chair and explain why it believes there is a substantial likelihood NARB would come to a different conclusion on a case than NAD. 

 

News & Blog

Press Release

BBB National Programs Announces 98 Distinguished Panel Pool Members for 2024 National Advertising Review Board

McLean, VA – January 9, 2024 – BBB National Programs today announced the 98 panel pool members of the 2024 National Advertising Review Board (NARB), the appellate body for the U.S. advertising industry’s system of self-regulation. 

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Press Release

BBB National Programs Announces 91 Distinguished Panel Pool Members for 2023 National Advertising Review Board

McLean, VA – January 10, 2023 – BBB National Programs today announced the 91 panel pool members of the 2023 National Advertising Review Board, the appellate body for the U.S. advertising industry’s system of self-regulation, selected for their stature and experience in their fields.

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What is Old is Green Again: Ad Law in the 90s

Aug 11, 2021, 09:00 AM by Katherine Armstrong, Deputy Director, National Advertising Division, BBB National Programs
As we continue to celebrate the 50th anniversary of independent industry self-regulation in the advertising industry by looking at the impact of past decades on advertising law, this month we highlight the Federal Trade Commission’s (FTC) Green Guides, first issued in 1992. The Green Guides were designed to respond to changes in consumer understanding and developments in environmental technology.

As we continue to celebrate the 50th anniversary of independent advertising industry self-regulation by examining the impacts on advertising law over past decades, this month we highlight the Federal Trade Commission’s (FTC) Green Guides, first issued in 1992. 

The environmental or “green” benefits of purchasing a particular product can be very important for consumers, even more so now than in the 1990s. Increasingly consumers are seeking out companies whose practices align with their concepts of social responsibility generally, or who commit to environmentally friendly practices at the corporate level. Advertising plays a particularly important role when it comes to promoting the environmental benefits of products because, as we wrote about in our call to action to improve green marketing, consumers cannot easily verify for themselves whether environmental advertising claims are truthful.

Both the FTC and BBB National Programs' National Advertising Division (NAD) have a long history of reviewing environmental claims holding businesses accountable if consumers are misled, but in the 1980’s, an uptick in advertising environmental benefits of products and packaging led the FTC to issue its first guidelines for environmental marketing. Consumer confusion over the environmental impact of products they purchased produced regulatory responses at the state and federal level. The potential for differing, inconsistent standards resulted in uncertainty for business and advertisers.  

Working with the Environmental Protection Agency, state Attorneys General, businesses, and consumers, the FTC, under the leadership of Chairman Janet Steiger, held public hearings to learn more about the issues associated with environmental marketing. In 1992 the FTC issued its first version of the Guides for the Use of Environmental Marketing Claims (“Green Guides”). The Green Guides were designed to respond to changes in consumer understanding and developments in environmental technology, so the FTC established a three-year review to seek public comment on whether and how the Green Guides should be modified.  

The Green Guides incorporated general FTC advertising law principles and applied them to environmental claims. The 1992 Green Guides addressed four general concerns that apply to all environmental claims:

  • Qualifications and disclosures should be sufficiently clear and prominent to prevent deception.
  • Claims should make clear whether they apply to the product, the package, or a component of either.
  • Environmental benefits should not be overstated. 
  • Comparative claims should be clear so that consumers know whether the comparison is to a previous version of the advertiser’s product or to a competitor’s product.  

 

The 1992 Green Guides also addressed eight specific types of environmental terms including degradable, biodegradable, compostable, recyclable, and ozone friendly. The Green Guides were revised in 1996, 1998, and 2012, and the FTC recently announced that it will review the Green Guides in 2022 as part of its ten-year regulatory review cycle.  

The four general concerns addressed by the 1992 Green Guides continue to be relevant today and have often been a focus for NAD, with scores of decisions issued that address whether certain environmental advertising claims are appropriately substantiated. Specifically, NAD decisions have frequently focused on the prominence of disclosures:

  • Whether they are clear and conspicuous.
  • Whether the claim applies to the product or packaging or both.
  • Whether there is a good fit between the claim made and the substantiation for the claim.

 

In addition, NAD often addresses comparative environmental claims.  

Applying the Green Guides, recent NAD decisions recommend that advertisers qualify environmental claims and use clear and conspicuous disclosures to avoid overstating the environmental benefits of their products and mislead consumers. These decisions add to the guidance available for advertisers on how to truthfully advertise a product’s environmental benefits and provide concrete examples using FTC guidance.

Nearly 30 years ago the Green Guides were designed to prevent inconsistent standards from eroding consumer trust and creating uncertainty for businesses. Over the ensuing decades, NAD’s application of the guides in its many decisions reviewing environmental claims has heightened the impact of the Green Guides. When the FTC provides guidance on how it applies advertising principles on a particular issue such as environmental claims, that guidance sets the rules of the road for NAD’s review, enhancing protections for consumers and leveling the playing field for business.  

 

 

 

Decisions

Decision

National Advertising Review Board Recommends Mint Mobile Discontinue or Modify Certain Claims for its Wireless Service

New York, NY – February 8, 2024 – A panel of the National Advertising Review Board (NARB) recommended that Mint Mobile modify or discontinue cost-per-month pricing promos, discontinue the “cut out the cost of retail service and passed those sweet savings directly to you” claim, and discontinue disparaging social media...

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Decision

National Advertising Review Board Recommends Comcast Discontinue Use of “10G” When Referring to the Name of its Network

New York, NY – February 5, 2024 – A panel of the National Advertising Review Board (NARB) recommended that Comcast discontinue use of the term 10G in the product service name “Xfinity 10G Network” and when 10G is used descriptively to describe the Xfinity network.

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Decision

National Advertising Division Recommends The Princeton Review Discontinue Point Increase Claims for MCAT Test Preparation Services

New York, NY – April 18, 2024 – In a Fast-Track SWIFT challenge, the National Advertising Division recommended that The Princeton Review (TPR) discontinue claims that its students “Score a 515+ on the MCAT or add 15 points depending on your starting score. Guaranteed or your money back.”

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Decision

National Advertising Division Recommends Lily of the Desert Nutraceuticals Discontinue “100% Pure Avocado Oil” Claim for Tropical Plantation Avocado Oil

New York, NY – April 15, 2024 – The National Advertising Division recommended that Lily of the Desert Nutraceuticals discontinue the claim “100% Pure Avocado Oil” for its Tropical Plantation Avocado Oil and avoid conveying the unsupported message that the product is 100% pure avocado...

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BBB National Programs provides summaries of all case decisions in the Case Decision Summary library. For the full text of National Advertising Division, National Advertising Review Board, and Children’s Advertising Review Unit decisions, subscribe to the Online Archive. For members of the press, the full text of any BBB National Programs decision is available by emailing the request to press@bbbnp.org

 

 

 

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