Truth & TransparencyWhen a competitor’s advertising harms consumer trust or threatens a company’s reputation and market share, the advertising self-regulatory system creates a level-playing field for business and helps ensure consumers receive truthful and accurate advertising.
ComplianceAfter a decision, NARB or the challenger can check in on whether the advertiser has made appropriate modifications to its advertising and has 10 days to respond. The case is closed if there is a good faith effort to bring their advertising into compliance.
Non-ComplianceIn cases of lack of good faith efforts to modify or discontinue advertising as a result of a NARB decision, NARB will refer the case to an appropriate government agency, usually the Federal Trade Commission (FTC).
For the last 50 years in the advertising industry, companies have held each other to a higher standard. In response to the pressures and criticisms of consumerism that had mounted during the previous decade, in 1971 the advertising industry established the National Advertising Division (NAD) and National Advertising Review Board (NARB), the U.S. mechanism of independent self-regulation that has stood the test of time and technological innovation.
Guidelines & Procedures
News & Blog
Media Advisory: FTC Commissioner Rebecca Slaughter to Keynote National Advertising Division “Future of Ad Law” 2021 Annual Conference
New York, NY – September 21, 2021 – In its 50th anniversary year, the National Advertising Division (NAD) of BBB National Programs will host the NAD 2021 Annual Conference virtually next week, running Wednesday, September 29 through Friday, October 1. Members of the media are invited to cover NAD 2021 with...
BBB National Programs Announces 85 Distinguished Members of 2021 National Advertising Review Board Panel
The 2000s Introduced the Internet and Influencers to Ad Law
The arrival of Y2K brought with it not only the panic that the internet would freeze because of the new digits marking the start of a new century but also the pivot from traditional advertising (radio/tv/print) to online advertising.
To be sure, the 2000s was a decade of change as online advertising exploded and, as a harbinger of things to come, the online environment became fertile ground for innovative ways to both communicate with consumers or, for the unscrupulous, take advantage of unwary consumers. The low barriers to entry allowed disrupters to enter the digital space and forced traditional marketers to compete in this space or be left behind.
During this decade, the Federal Trade Commission (FTC) added to the Commission-issued policy statements that were the hallmark of the 1970s and 1980s and published important business guidance documents that described how general principles of advertising law apply to issues arising in digital advertising, as well as industry-specific guidance on advertising claim substantiation.
In 2000, the FTC published Advertising on the Internet: The Rules of the Road as well as Dot Com Disclosures: Information About Online Advertising, which provided extensive guidance on how to make effective disclosures in the online environment and was updated in 2013 to reflect new trends in advertising and marketing on new platforms, particularly mobile devices. Unlike formal industry guides issued after public notice and comment, Dot Com Disclosures was released as informal business guidance that has proven to be a nimble and instrumental tool laying out rules of the road.
Without specific laws addressing online advertising, the FTC and the National Advertising Division (NAD) used the general principles of advertising law to protect consumers and provide a level playing field for businesses.
It was also during this time that privacy and advertising law began to intersect. The online environment became fertile ground both for innovative ways to communicate with consumers but also for the large-scale collection of vast amounts of data from consumers as they surfed the Internet.
Reflecting its concern about the practices of website operators and marketers collecting information directly from children, Congress passed the Children’s Online Privacy Protection Act (COPPA), and in 2000, the FTC rule implementing COPPA went into effect. COPPA regulates the online collection of personal information from children under 13, including requiring verifiable parental consent to the collection of such data.
The 2000’s demonstrated the value that self-regulation provides to the advertising industry. NAD decisions during the early 2000s focused on new ways that advertising was used to mislead consumers, also foreshadowing the “dark patterns” that are the focus of current regulatory scrutiny. NAD’s first actions involving online advertising came not from competitor challenges but through its monitoring efforts, as it identified trends in advertising and provided guidance to the industry.
NAD’s decisions provided guidance on clear and conspicuous disclosures in the new format of banner ads and, relying heavily on FTC guidance and general principles of advertising law, provided updated examples of how to advertise in emerging and new formats, guiding the industry on best practices.
One of NAD’s earliest monitoring cases in this online environment was of a banner ad dark pattern. In 2005, NAD reviewed advertising promoting spyware services in banner ads that appeared to be a Microsoft Windows warning message. NAD recommended that the ads be modified to clearly and conspicuously disclose that the message was an ad, rather than a technical warning.
The FTC closed the decade, in 2009, with amended Guides Concerning Use of Endorsements and Testimonials in Advertising, which reflected basic truth-in-advertising principles that endorsements must be honest and not misleading and that a material connection between an endorser and a marketer that consumers would not expect must be disclosed, updated to include examples applying the principles to social media marketing.
National Advertising Review Board Finds Certain AT&T Comparative Advertising Claims Supported; Recommends Discontinuation or Modification of Others
New York, NY – October 14, 2021 – The National Advertising Review Board (NARB) has determined that AT&T Services, Inc. properly supported certain comparative advertising claims for its fiber-optic internet service in one commercial and one internet video advertisement. However, it...
National Advertising Review Board Recommends Colgate Discontinue “Removes 10 Years of Yellow Stains” Claim for Optic White Renewal Toothpaste
New York, NY – June 17, 2021 – A panel of the National Advertising Review Board (NARB), the appellate advertising law body of BBB National Programs, has recommended that Colgate-Palmolive Company discontinue the claim that Optic White Renewal Toothpaste “removes 10 years of yellow stains” based...
National Advertising Division Finds Certain Verizon 5G Claims Supported; Recommends Modification or Discontinuation of Others
ChromaDex, Inc. Discontinues Advertising Claims for Tru Niagen Dietary Supplement Following National Advertising Division Challenge
New York, NY – October 5, 2021 – Following a National Advertising Division (NAD) challenge, brought as part of NAD’s routine monitoring of national advertising for truth and transparency, the advertiser ChromaDex, Inc. permanently discontinued advertising claims regarding the performance benefits of its...