BBB National Programs is a non-profit organization providing independent and impartial dispute resolution services to resolve disputes between a business and its customers.
The Volkswagen Car-Net Terms of Service (“Terms of Service”) require that customers arbitrate disputes arising out of or relating to (1) the Terms or Service or (2) any product or service provided under or in connection with the Terms of Service. BBB National Programs provides arbitration for these disputes under the attached rules (BBB National Programs Binding Arbitration Rules for Volkswagen Car-Net Disputes).
Please note that customers also have the option of filing a small claims court action instead of arbitration for claims that fall within the jurisdiction of a small claims court.
Please read this description of the program and the arbitration rules before filing a request for arbitration.