Dispute Resolution
Program for
Volkswagen Car-Net
BBB National Programs (“BBB NP”) is a nonprofit organization providing independent and impartial dispute resolution services to resolve disputes between a business and its customers.
The Volkswagen Car-Net Terms of Service (“Terms of Service”) require that customers arbitrate disputes arising out of or relating to (1) the Terms or Service or (2) any product or service provided under or in connection with the Terms of Service. BBB NP provides arbitration for these disputes under the attached rules (BBB National Programs Binding Arbitration Rules for Volkswagen Car-Net Disputes).
Please note that customers also have the option of filing a small claims court action instead of arbitration for claims that fall within the jurisdiction of a small claims court.
Please read this description of the program and the arbitration rules before filing a request for arbitration.
Request Form & Program Rules
You can reach BBB National programs by calling 1.800.246.2808 or through our website at https://www.bbbnp.org.
All documents, correspondence, notices and requests for records should be sent to BBB National Programs, Inc. at 3033 Wilson Blvd, Suite 600, Arlington, VA 22201. Documents and case-related information also may be faxed to BBB National Programs at 703-247-9700. Please include your case number on all documents submitted.