BBB AUTO LINE Dispute Resolution Services

BBB AUTO LINE is one of largest and highly regarded dispute resolution programs in the United States. Administered by BBB National Programs (BBB NP) and local BBBs across the country, BBB AUTO LINE helps businesses and consumers resolve automotive warranty, lemon law, class action, and dealer manufacturer disputes in a timely, cost-effective manner that complies with applicable state laws and regulations.

BBB NP has more than 700 trained and certified arbitrators, typically attorneys or professionals with extensive dispute resolution experience, who provide final decisions for cases not resolved through mediation. Each year mandatory refresher training is held to ensure a ready pool of trusted and unbiased arbitrators.

BBB AUTO LINE is a leader in incorporating best practices for dispute resolution programs in the areas of transparency, accessibility, and due process. Independent audits submitted to the Federal Trade Commission continue to demonstrate the program’s exemplary commitment to fairness and neutrality in the process.

The BBB AUTO LINE program offers dispute resolution services for:

  • Auto warranty
  • State certification
  • Certified pre-owned/extended service plan
  • Court-mandated class action settlement
  • Telecom binding mediation and arbitration

BBB AUTO LINE is also able to tailor a custom program to your needs. Our dispute resolution experts have provided services for products such as motorcycles, recreational vehicles, and emergency vehicles.

If you are interested in working with BBB AUTO LINE to develop a dispute resolution program for your company, please contact Juan Herrera, National Director of Dispute Resolution Programs.

 

Current Participants

NATIONAL

STATE-BY-STATE

  • Acura
  • Audi
  • Bentley
  • Buick
  • Cadillac
  • Chevrolet
  • Ducati (class action only)
  • Ford
  • GMC Truck
  • Honda
  • Hyundai
  • Infiniti
  • Kia
  • Jaguar
  • Lamborghini
  • Land Rover
  • Lincoln
  • Lotus
  • Mazda
  • Mercury
  • Mobility
  • Ventures
  • Nissan
  • Nissan LCV
  • Oldsmobile
  • Pontiac
  • Saturn (GM)
  • Volkswagen
  • Aston Martin (CA)
  • BMW (AR, CA, GA, KY, IA, ID, MA, MD, MN, PA, VA)
  • Ferrari (CA, FL)
  • Maserati (CA, FL, MN)
  • Mini Cooper (AR, CA, GA, KY, IA, ID, MA, MD, MN, PA, VA)
  • Mercedes-Benz (AR, KY, MN)
  • Subaru (AR, CA, IL, KY, MN, OH, OR, WI)
  • Volvo (AR, ID, KY, MN)
  • Winnebago (KY)

Contact Us

BBB AUTO LINE
BBB National Programs
3033 Wilson Boulevard, Suite 600
Arlington, VA 22201

1.800.955.5100 (M-F 9am-5:30pm EST)
Fax 703.247.9700
contactdr@bbbnp.org