What is BBB AUTO LINE?

BBB AUTO LINE is one of largest and highly regarded dispute resolution programs in the United States.  Our role is to administer automotive cases from filing to resolution. BBB AUTO LINE is a leader incorporating best practices for dispute resolution programs in the areas of transparency, accessibility, fairness and due process.

Highly Rated and Regarded. Independent audits submitted to the FTC continue to demonstrate our commitment for fairness and neutrality in the process

Trust Factor.  BBB has a high name and trust recognition with consumers and a visible trafficked web presence which enables consumers to find information about this free, fair and fast process

Established in 1983, BBB AUTO LINE strives to settle cases through voluntary settlements reached by both parties. Typically, the complaint involves an allegation by a consumer that the vehicle has an alleged defect(s) in the materials or workmanship or meets the criteria for a state lemon law case.   If the case does not settle in the mediation stage it proceeds to an arbitration hearing and closes with a decision by an arbitrator.  In participating in a mediation/arbitration process the resolution is much faster than court and mediation and /or arbitration results remain confidential.  This drives down costs for the manufacturer and allows consumers to participate in an expedited process.

Our arbitrator pool consists of trained neutrals, primarily attorneys or professionals with extensive dispute resolution experience. They participate in mandatory annual refresher trainings each year and are deeply committed to providing a “fair” decision.

Become a Participant

If you are interested in participating in BBB AUTO LINE, please contact Juan Herrera.

Current Participants

NATIONAL

STATE-BY-STATE

  • Acura
  • Audi
  • Bentley
  • Buick
  • Cadillac
  • Chevrolet
  • Ducati (class action only)
  • Ford
  • GMC Truck
  • Honda
  • Hyundai
  • Infiniti
  • Kia
  • Jaguar
  • Lamborghini
  • Land Rover
  • Lincoln
  • Lotus
  • Mazda
  • Mercury
  • Mobility
  • Ventures
  • Nissan
  • Nissan LCV
  • Oldsmobile
  • Pontiac
  • Saturn (GM)
  • Volkswagen
  • Aston Martin (CA)
  • BMW (AR, CA, GA, KY, IA, ID, MA, MD, MN, PA, VA)
  • Ferrari (CA, FL)
  • Maserati (CA, FL, MN)
  • Mini Cooper (AR, CA, GA, KY, IA, ID, MA, MD, MN, PA, VA)
  • Mercedes-Benz (AR, KY, MN)
  • Subaru (AR, CA, IL, KY, MN, OH, OR, WI)
  • Volvo (AR, ID, KY, MN)
  • Winnebago (KY)

Resolving Lemon Law Disputes

BBB AUTO LINE resolves Lemon Law complaints through open communication between consumers and automotive manufacturers to resolve auto warranty or Lemon Law disputes. Click here to learn more about the states participating in Lemon Laws.

Contact Us

BBB AUTO LINE
Council of Better Business Bureaus
3033 Wilson Boulevard, Suite 600
Arlington, VA 22201

1.800.955.5100 (M-F 9am-5:30pm EST)
Fax 703.247.9700
contactdr(at)council.bbb.org