BBB Dispute Resolution

Dispute Resolution at a Glance

There is a good reason consumers, businesses, and regulators respect BBB. We have earned the trust of the marketplace by working cooperatively with all parties to reinforce good business practices and assist people in finding solutions.

BBB has been helping resolve disputes for over 100 years and whether your company is a small local firm or large national corporation; we are here to share our expertise and experience with you and your customers. The BBB is a recognized leader in the design, development and implementation of dispute resolution programs.

Our network of BBBs permit the delivery of service at convenient locations whether programs are national, regional or local. Acknowledged experts in dispute resolution direct the development and delivery of programs and employ cutting-edge technology to manage programs and services.

When you start with trust and build programs using our expertise, the dispute resolution programs do more than complement customer relations initiatives, they raise standards and showcase best practices.

BBBs resolve individual disputes and serve as models of effective dispute resolution programs. Creative applications benefit other marketplace issues showing that self-regulation is the best approach to maintaining trust between the public and business. Programs have been developed to demonstrate commitments to specific advertising standards and compliance with the management of data and information.


Administrated by Council of Better Business Bureaus (CBBB) and the local BBBs, BBB AUTO LINE helps businesses and consumers resolve automotive warranty or Lemon Law disputes in a timely, cost-effective manner that complies with applicable state laws and regulations. If no settlement is reached, manufacturers are pre-committed to arbitrate eligible claims as set out in their Program Summaries.



The CBBB and the Trenton NJ BBB offer a dispute resolution program for Verizon Wireless customers. The BBB shares customers’ concerns with the company and works with the staff at Verizon Wireless to determine if a settlement is possible. If the complaint is not resolved and is deemed eligible to proceed to arbitration, the customer is sent a form to begin the arbitration process which is administered by CBBB.


The BBB EU Privacy Shield Program provides free privacy dispute resolution services to participating companies in the EU Privacy Shield framework. BBB staff will review and handle all eligible complaints according to Program Rules, and will work with the company to reach a resolution, or, if necessary, take the issue to independent arbitration.



NAD uses a unique, hybrid form of alternative dispute resolution, working closely with in-house experts and outside consultants to decide whether advertising claims have been substantiated. The advertising review specialists at NAD are experienced attorneys with expertise in claims substantiation, advertising and trade regulation, litigation and arbitration.

Arbitrator Training

BBB provides training for individuals to become arbitrators and manage hearings for our local and national programs.

The goal of arbitration is to resolve business/customer disputes quickly and economically as an alternative to the court system. Accordingly, arbitration is a professional activity requiring high levels of specific skills, including excellent written, verbal, listening, fact-finding and logical reasoning skills.


If you are seeking to conduct hearings for dispute resolution programs, please contact your local BBB. Dispute resolution staff will advise you of requirements and training opportunities.


Individuals who are attorneys or have prior arbitration experience in another forum may be considered for our arbitrator pool. Training is provided by CBBB and only those candidates who complete the training and pass the course are invited to be arbitrators.


If you are already a trained mediator and are looking to volunteer for your BBB, please contact them directly to determine whether they offer mediation services, and to get more information about specific training requirements they have in place for their mediators.