BBB National Programs is a non-profit organization providing independent and impartial dispute resolution services to resolve disputes between a business and its customers. 

Kia America Inc. has agreed to participate in an arbitration process administered by BBB National Programs to resolve certain denied warranty claims under the extended warranty provided by the class settlement and appeals from claims denied by the Settlement Administrator for remedies as provided by the class settlement in the case of In re: Hyundai and Kia Engine Litigation II, No. 8:18-cv-02223-JLS-JDE (C.D. Cal.) (“E2 Class Action Settlement”). 

You can find more information about the class action and settlement agreement at the following link: KiaEngineClassSettlement.com

Eligibility

Arbitration in this program is available to settlement class members who have disputes arising under the extended warranty or are appealing a denied claim from the Settlement Administrator.

Please note that in order for a Denied Settlement arbitration claim to be eligible the claimant must first have submitted a claim to the Settlement Administrator and, upon initial denial, must have requested arbitration in writing. 

The arbitrator’s authority is limited to deciding whether a claimant is entitled to remedies provided under the terms of the class action settlement, and the decision of the arbitrator is final and binding to both parties. 

The following vehicles are covered under this class action: 

  • 2011, 2012, 2013, 2014, 2015, and 2016 model year Kia Optima Hybrid (HEV) vehicles with a Theta II 2.4-liter MPI engine;  
  • 2017, 2018, 2019, and 2020 model year Kia Optima Hybrid (HEV/PHEV) vehicles with a Nu 2.0-liter GDI engine;  
  • 2011, 2012, and 2013 model year Kia Sorento vehicles with a Theta II 2.4-liter MPI engine;  
  • 2011, 2012, and 2013 model year Kia Sportage vehicles with a Theta II 2.4-liter MPI engine;   
  • 2010, 2011, 2012, and 2013 model year Kia Forte vehicles with a Theta II 2.4-liter MPI engine;   
  • 2010, 2011, 2012, and 2013 model year Kia Forte Koup vehicles with a Theta II 2.4- liter MPI engine;   
  • 2014, 2015, 2016, 2017, and 2018 model year Kia Forte vehicles with a Nu 2.0-liter GDI engine;   
  • 2014, 2015, and 2016 model year Kia Forte Koup vehicles with a Nu 2.0-liter GDI engine;   
  • 2012, 2013, 2014, 2015, and 2016 model year Kia Soul vehicles with a Gamma 1.6- liter GDI engine; and   
  • 2014, 2015, 2016, 2017, 2018, and 2019 model year Kia Soul vehicles with a Nu 2.0- liter GDI engine.   


Kia E2 Class Action