The law is designed to ensure consumers receive relief when manufacturers cannot successfully repair substantial vehicle defects within a reasonable period of time.

What vehicles are covered?

The Delaware Automobile Warranty Act generally applies to:
  • New passenger vehicles
  • New pickup trucks
  • New SUVs
  • New vans
  • Certain leased vehicles

The vehicle must typically be purchased, leased, or registered in Delaware.

What qualifies as a lemon?

A vehicle may qualify if:
  • A defect is covered by the manufacturer's warranty
  • The issue substantially impairs the vehicle's use, value, or safety
  • The defect continues after a reasonable number of repair attempts

Examples may include:
  • Engine failures
  • Electrical defects
  • Brake system issues
  • Steering problems
  • Safety-related malfunctions

What is considered a reasonable number of repair attempts?

A vehicle may qualify if:
  • The same defect has been repaired four or more times and continues to exist, or
  • The vehicle has been out of service for repairs for 30 cumulative days or more

Eligibility is tied to the manufacturer's express warranty period.

What is the manufacturer's responsibility?

If the manufacturer cannot repair the defect, it may be required to:
  • Replace the vehicle, or
  • Repurchase the vehicle and issue a refund

Refunds may include:
  • Purchase price
  • Taxes Registration fees
  • Finance charges
  • Other qualifying expenses

A reasonable deduction for vehicle use may apply.

How can BBB AUTO LINE help?

If you have an unresolved dispute involving a defect that is covered by the manufacturer’s original warranty, BBB AUTO LINE may be able to assist you. BBB AUTO LINE is an out-of-court mediation and arbitration dispute resolution process in which many automobile manufacturers participate.

File a Complaint

Are you having problems with your auto warranty?  Let BBB AUTO LINE help you resolve your warranty dispute without a lawyer and at no cost to you.

Please gather the following information: 

  • Owner’s (or Lessee's) name and address 
  • Vehicle identification number (VIN) 
  • Make, model and year 
  • Description of the problem 
  • Current mileage