Mercedes-Benz

Mercedes-Benz is a participant in BBB AUTO LINE’s vehicle warranty and lemon law dispute resolution program for 2024 model year and earlier. Mercedes-Benz partners with BBB National Programs to provide consumers with a fair, neutral, and transparent path to resolve warranty disputes. 
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Do you have a vehicle warranty issue that you have been unable to resolve with your dealer?

Mercedes-Benz is a participant in the BBB AUTO LINE program, providing its vehicle owners or lessees with free vehicle warranty and lemon law dispute resolution services without the need for an attorney. 

  

Mercedes-Benz is a State-by-State in BBB AUTO LINE.
Mercedes-Benz program is for model year 2024 and earlier only.

 

This means that certain vehicle warranty and lemon law disputes are only eligible in certain U.S. states. This is one factor in your eligibility for a BBB AUTO LINE claim. Your full eligibility for the BBB AUTO LINE program can depend on a number of factors.   

 

The Mercedes-Benz Program Summary describes the types of claims that the manufacturer has agreed to arbitrate through the BBB AUTO LINE program. 


Eligibility

2024 and earlier model years

Mercedes-Benz is a participant in BBB AUTO LINE for model year 2024 and earlier vehicles only.

2025 and newer model years

Mercedes-Benz vehicle disputes for model year 2025 and newer are administered by the National Center for Dispute Settlement (NCDS). For information about the appropriate process contact the National Center for Dispute Settlement (NCDS):

Find Your Program Summary

Contact

  • BBB AUTO LINE

    1.800.955.5100
    ContactDR@bbbnp.org

  • Mercedes-Benz customer service:

    800-222-0100 
    http://www.mbusa.com