DSSRC Administrative Closure #77

In its response, the Company advised DSSRC that the posts did not derive from its corporate account, but rather from independent consultants located in the United States, Mexico and Malaysia. In addition, the Company stated that the United States post was immediately removed and that it had contacted the proper administrators in Mexico and Malaysia with the objective of deleting those posts. Shortly after receipt of the Company’s correspondence, DSSRC confirmed that the two remaining posts from Mexico and Malaysia were disabled. 

DSSRC was appreciative of the Company’s good faith actions and noted that the Company’s efforts were necessary and warranted. There are no approved vaccines, investigational products currently available to treat or prevent COVID-19 and DSSRC reminded the Company to exercise extreme caution in the dissemination of health-related product claims in their marketing materials and neither the Company nor its salesforce members should imply that its products treat or alleviate the symptoms of COVID-19.

Based upon the Company’s prompt removal of all of the posts at issue including the disabling of those social media posts that originated outside of the United States, DSSRC administratively closed its inquiry pursuant to section 2(II)(6) of the DSSRC Procedures. 

(closed on 10/9/2020)