BBB National Programs Decision Summaries

BBB National Programs provides summaries of all case decisions from the National Advertising Division (NAD), National Advertising Review Board (NARB), Children’s Advertising Review Unit (CARU), Direct Selling Self-Regulatory Council (DSSRC), and Digital Advertising Accountability Program (DAAP). Subscribe to receive a weekly wrap-up of published case decisions in your inbox.

 

For the full text of NAD, NARB, and CARU decisions, subscribe to the Online Archive. Other case decisions are available publicly: DSSRC and DAAP. For members of the press, the full text of any BBB National Programs decision is available by emailing the request to press@bbbnp.org.
  • 6/04/2009 - NAD Examines Domino’s Taste-Test Claims, Following Challenge By Subway

    The National Advertising Division of the Council of Better Business Bureaus has recommend Domino’s modify or discontinue certain advertising claims for its “Oven Baked” sandwich products.
  • 6/03/2009 - NAD Recommends Central Coast Nutraceuticals Modify, Discontinue Certain Claims For Colotox

    The National Advertising Division of the Council of Better Business Bureaus has recommended that Central Coast Nutraceuticals modify or discontinue certain advertising claims for the company’s Colotox dietary supplement. NAD did find the company provided reasonable support for claims regarding the product’s laxative properties.
  • 6/03/2009 - NAD Refers Advertising For Oreck’s Halo Vacuum To FTC, After Company Declines To Participate In NAD Forum

    New York, NY – June 3, 2009 – The National Advertising Division of the Council of Better Business Bureaus has referred advertising claims made by Oreck Corporation for the Halo vacuum cleaner to the Federal Trade Commission (FTC) for further review, after Oreck declined to participate in an NAD inquiry.

    NAD, the advertising industry’s self-regulatory forum, requested substantiation for certain advertising claims following a challenge by Dyson, Inc.

    The challenged performance claims, health claims and establishment claims appeared in television advertising, website advertising and in print brochures and included the following:

    • “Kill and reduce germs on all of your floors while you vacuum.”
    • “Reduced up to 99.9% of bacteria in laboratory testing.”

    Advertising for the Halo vacuum cleaner was the subject of an earlier review by NAD, prior to Oreck’s acquisition of certain assets of Halo Technologies. In the previous NAD case, the advertising at issue was published by Halo, challenged by Bissell Home Care and subsequently referred to the FTC for review.

    Upon receipt of NAD’s current inquiry, Oreck advised NAD that it would decline to participate in the NAD process. Oreck noted that it is aware of NAD’s prior decision and is presently cooperating with FTC to address its advertising.

    However, because the advertiser has declined has declined to participate, NAD has referred the current matter to the FTC, pursuant to Section 2.1 (E) of NAD Procedures.

  • 5/28/2009 - NAD Determines Hill’s Can Support Packaging Claims Made For ‘Healthy Development’ Puppy, Kitten Foods

    The National Advertising Division of the Council of Better Business Bureaus has determined that Hill’s Pet Nutrition Inc., provided reasonable support for certain mobility and joint development claims made for the advertiser’s Science Diet Healthy Development pet foods. 
  • 5/28/2009 - NAD Reviews Advertising For Kinoko AHCC Products

    The National Advertising Division of the Council of Better Business Bureaus found that Quality of Life Labs, the maker of Kinoko AHCC and Kinoko AHCC Gold,  could support the claim that its products “help support normal immune function.” NAD recommended, however, that the advertise modify or discontinue certain advertising claims for the products.
  • 5/27/2009 - NAD Reviews Advertising For Chloraseptic Products

    The National Advertising Division of the Council of Better Business Bureaus has recommended that Prestige Brands discontinue advertising its Chloraseptic Max Oral Anesthetic/ Demulcent Lozenges and Chloraseptic Max Oral Anesthetic/ Demulcent Sore Throat Spray as “The strongest medicine you can get without a prescription.”
  • 5/12/2009 - NAD Reviews Advertising For Zicam Products

    The National Advertising Division of the Council of Better Business Bureaus has recommended that Matrixx Initiatives, Inc., modify certain advertising claims for the company’s oral Zicam Cold Remedy products.
  • 5/07/2009 - NAD Recommends Expedia Modify Certain Claims For Travel Promotions

    The National Advertising Division of the Council of Better Business Bureaus has recommended that Expedia, Inc. modify or discontinue certain advertising claims made to promote Website sale prices on certain hotels.
  • 5/05/2009 - NAD Refers Advertising For Herbal Groups’ ‘Prostalex Plus’ To FTC

    The National Advertising Division of the Council of Better Business Bureaus has referred advertising published by Herbal Groups, Inc., to the Federal Trade Commission (FTC) and the Food and Drug Administration (FDA) for further review. The advertiser declined to participate in an NAD proceeding.
  • 5/04/2009 - NAD Recommends Kohler Discontinue ‘Global Leader’ Claim Following Challenge By American Standard

    The National Advertising Division of the Council of Better Business Bureaus has recommended that Kohler Co. either discontinue or substantially modify advertising claims that position the company as the “global leader” among competing toilet brands. Kohler has said it will appeal the NAD’s decision to the National Advertising Review Council (NARB), the appellate arm of the advertising industry’s self-regulatory forum.